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Academy Ford

Laurel, MD

Overview
Reviews
4.8
221 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 221 reviews

June 07, 2024

Excelente el servicio prestado por Andy, muy profesional y amable. Sabe del tema y explica muy bien. More

by alfrecheverry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Jun 07, 2024 -

Academy Ford responded

Muchas gracias por las cinco estrellas para Andy del equipo de Academy Ford Sales! Esperamos tener la oportunidad de servirle de nuevo en el futuro. Tenga un buen día!

Helpful
June 07, 2024

Service department is always friendly and easy to work with. They get the work done quickly and deliver it when they promise it. More

by Terry.goodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
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Helpful
June 05, 2024

The management and service department at Academy Ford of Laurel, MD are professional, welcoming, dedicated, honest, and go above and beyond for their customers at all times. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck in Service Department
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Jun 05, 2024 -

Academy Ford responded

Thank you for recognizing the efforts of our management and service department at Academy Ford Sales. We're delighted to hear that you found our team professional and dedicated!

Helpful
June 05, 2024

Maintenance was completed quickly and with no issues. Staff was great and very friendly and knowledgeable. More

by ricknpetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
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Jun 05, 2024 -

Academy Ford responded

Rick - we're glad to hear that our team at Academy Ford Sales provided quick and friendly service. Thanks for the positive feedback!

Helpful
June 02, 2024

Purchased my Ford Explorer from Academy Ford in Laurel MD and have changed my mind about not using the dealership service dept. The service department is outstanding. Always professional and clear communica More

by robertgilead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
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Jun 03, 2024 -

Academy Ford responded

Robert, we're delighted to hear that Derek and the Academy Ford Sales team have changed your mind about using our service department. Thanks for sharing your positive experience!

Helpful
June 01, 2024

Good customer service the whole time I was there. I would definitely come back again . More

by wendy.martinez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck
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Jun 03, 2024 -

Academy Ford responded

Wendy, thanks for the review! We look forward to seeing you down the road at Academy Ford Sales!

Helpful
May 30, 2024

Academy Ford has been servicing my vehicles since I purchased a 2008 Ford Edge from them. Service is excellent! More

by mmcmahon2709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin (very polite)
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May 30, 2024 -

Academy Ford responded

Thank you for your continued trust in Academy Ford Sales! We're delighted to hear that our service has met your expectations over the years. Safe driving!

Helpful
May 30, 2024

Academy Ford and all of its employee in the Service Department always the best interest of the customers in their interactions. More

by hdbadboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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May 31, 2024 -

Academy Ford responded

Thank you for the kind words! We're delighted to hear that our Service Department at Academy Ford Sales has consistently prioritized your best interests. We appreciate your support and look forward to serving you again!

Helpful
May 29, 2024

First experience with mobile service and I was very impressed by not only the capabilities of the mobile unit but also with the experience and customer service provided by the technicians. More

by Kevlar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Andy
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May 29, 2024 -

Academy Ford responded

We're delighted to hear that our mobile service and technicians impressed you! Thanks for sharing your positive experience with Academy Ford Sales - see you down the road!

Helpful
May 28, 2024

Alvin is a real asset to your dealership. He was knowledgeable about my problem and told me exactly what was needed. Then he explained to me how long it would take and was spot on . Having em More

by johnnyringo1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin was the only employee I worked with and was all l needed
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May 29, 2024 -

Academy Ford responded

Johnny, we're delighted to hear Alvin provided such excellent service! Thanks for making Academy Ford your go-to spot. We'll be here whenever you need us!

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