Academy Ford

This is the 6th vehicle that we have purchased from Academy. My husband worked with John for over a month trying to decide which vehicle to purchase (affordability being the biggest issue) and the ent Academy. My husband worked with John for over a month trying to decide which vehicle to purchase (affordability being the biggest issue) and the entire team at Academy worked with him with no pressure to buy a thing. When we went to finalize the paper work it took under 2 hours and everyone throughout that process were fantastic. I would and have recommended Academy Ford to anyone looking to purchase a vehicle. More

Great experience..third vehicle purchased at this dealership...excellent financing all the way around..ease of working with sales person and staff have made this most enjoyable for me the customer... dealership...excellent financing all the way around..ease of working with sales person and staff have made this most enjoyable for me the customer... Great location close to College Park...third time I purchased a new Ford from John Arseneault, Sales Manager, a true professional in all respects..my daughter loves the new 2012 Ford Escape !!! More

I was in the search for a Black BMW 5-series. I called Academy Ford and spoke with John Arseneault who was extremely helpful. I told him what I was in the market for and he proceeded to go out and do the Academy Ford and spoke with John Arseneault who was extremely helpful. I told him what I was in the market for and he proceeded to go out and do the shopping for me. As I continued to do my own searching, not only did he find a vehicle ('06 525i) that exceeded my expectations, but the price was almost $5000 less on what I was finding anywhere else. The car looked brand new and drives beautifully. The purchasing process was extremely smooth and the energy of the team was remarkable. I felt completely at home in the building and was pressured in no way. I would definitely recommend this dealership to everyone and was willing to drive up from Raleigh, North Carolina (where I live) to finalize the transaction! Thank you so much Academy! More

I bought a 2012 Limited Explorer from Nicole. She was professional and a joy to deal with. I would highly recommend her. Donny was the finance person and he too was professional and a joy. The two of professional and a joy to deal with. I would highly recommend her. Donny was the finance person and he too was professional and a joy. The two of them made my buying experience fun while still being informative. I never had such a great time while spending sooooooo much money!! Fun times I'm not likely to forget! I'll be back! Gail Mathis More

I have been buying cars and trucks from Academy Ford since 1984. Through every experience they have gone out of there way for customer service and I am very happy buying from them. After the purchase I since 1984. Through every experience they have gone out of there way for customer service and I am very happy buying from them. After the purchase I know I can get the best service and it is great to deal with Academy Ford. Working with everyone over at Academy ford from the body shop, service, and sales they are always a pleasure to work with and I know I can trust the people at Academy Ford. Tom Woods has been extremely helpful with all my purchases and service needs. I recommend all my friends to buy from Academy Ford because I know they will be treated right and will have a great experience. More

Own a 2010 Ford Fusion Hybrid. Sunroof wasn't working and would not fully close. Made an appointment and was told to bring it in first thing in the morning and it would be ready by the end of the day. and would not fully close. Made an appointment and was told to bring it in first thing in the morning and it would be ready by the end of the day. Brought it in as requested. At 2:30pm no one had bothered to look at it yet. Less than 5 minutes after getting a call from me questioning when the car would be ready, Scott called my wife (who had brought the car in). He told her they had to keep the car overnight. Why? There were branches jammed in the sunroof and they had to order parts. The branches business was complete nonsense. There was a small stick maybe a quarter inch in diameter used as a shim under the window to press it upwards and hold it partially closed. What parts had to be ordered? They didn't know but there was probably something. Would it be ready the next day? Probably. Probably? They couldn't guarantee anything (this after the person we called when we first made the appointment guaranteed it would be ready the day we brought it in). We arrange our schedule to meet their requirements for when they needed to have the car so they could do the job and then they don't even take the time to examine the car until they start getting calls expressing dissatisfaction, they call back with excuses we know are false, and they want to keep the car for an unspecified period of time to order parts and make repairs when it's obvious they have no idea what's actually wrong with the sunroof. We lose an entire day because they run a dishonest shop. Based on this experience I would recommend looking elsewhere for service. More

After looking around at many dealerships we went to Academy Ford - an hour from our home. Reginald was a pleasure to work with: very friendly and personable. We bought a new Explorer and a new F-150 f Academy Ford - an hour from our home. Reginald was a pleasure to work with: very friendly and personable. We bought a new Explorer and a new F-150 fom him. They had to get my Explorer from another dealership to get what I wanted and they were very good about informing me of the process and timeline. Everyone in the dealership was so nice. We had our dog with us and they even invited him to come into the dealership with us while we got pricing. The owner came and introduced himself to us and thanked us for our business. I think this place is great and will recommend them to everyone! More

The service department is horrible! They will add on parts that you don't need, also they broke a plastic mount for the engine cover and charged me for it. I can do the work myself but not when it's 30 parts that you don't need, also they broke a plastic mount for the engine cover and charged me for it. I can do the work myself but not when it's 30 degrees outside that's how I know when someone is trying to make more money adding on parts. Do yourself a favor and go to Apple Ford in Columbia or elsewhere its not just worth it. More

Great experience. Highly recommend Academy. Purchase 2 vehicles there in last year and the experience was without any hassle. From the sales manager to the service area everyone we encountered was profess vehicles there in last year and the experience was without any hassle. From the sales manager to the service area everyone we encountered was professional and willing to go above and beyond to make sure we had an exceptional experience. More

I purchased my 2008 F250 at Academy Ford. My wife and I had a very pleasant experience dealing with Tom Woods and his staff. They took time to explain everything about the vehicle and options and didn’t r had a very pleasant experience dealing with Tom Woods and his staff. They took time to explain everything about the vehicle and options and didn’t rush us into a decision. Academy Ford has also done all the scheduled maintenance on my vehicle, and my experience with their service department has also been excellent. J Marsh More