We have been researching the new F250 Super Duty, and our salesman was very patient with us. Looking at all the dealers within the area & after exploring all our options, we finally decided and chose the right truck for us at Access Ford. After the expertise our salesman Bert Lopez gave us, it was now time for financing. Aaron Zuniga in finance gave us a great deal with friendly and easy service. These two employees of Access Ford gave us great team work from start to finish.
Darlene always goes out of her way to ensure I'm take care of. Anytime I've called she either answer or calls me back on a timely Manner to answer my questions. Thanks Erica Brown Zuniga.
My loyalty to Ford is because Darlene has helped me & my family with car& truck purchase in the past.
I took my truck in for a routine oil change. I was greeted as I entered and the service was provided promptly. I never have to worry about being conned into other services that I really don't need, like at other dealerships.
We were mid trip from West Texas to Kingsville when our engine light came on just down the road from the dealership. We pulled in and were met by a friendly service rep. He wrote us up, informed us of the cost of the diagnostics, got it performed within 30 minutes, gave us a reasonable quote for the repair and we were on the road in little over an hour.
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Other Employees :Burt from sales took us on a demostration drive and did NOT put an uncomfortable sales pitch. He was informative and helpful. We may frive the 350 miles to purchase out next vehicle from him.
Although not the dealers fault, I find the ford product to be of poor quality. For example, the battery barely lasted 3yrs., rusty spots on the hood, window post come loose had to glue them back in place , navigation system very unreliable we use google or tomtom as a back up and the driver side sunvisor will not stay up out of driver line of sight.