Acton Toyota of Littleton

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Thomas

My Review of Acton Toyota of Littleton:
I have nothing but great things to say about Jerry Thomas and the two sales managers that I worked with. I have owned six new GMC trucks in the last 14 years which were bought from the same dealership in Maine and never experienced the quality of the customer service that I experienced at Acton Toyota. I contacted seven other Toyota dealerships when looking for my new truck. Two in NH, two in MA and three in Maine and no one came close to the deal or the service I received at Acton Toyota. I was not an easy sell and Jerry Thomas and the sales managers bent over backwards for me. They actually drove to over 150 miles to another dealership in Maine to pick up the vehicle that I wanted. The funny part about the whole process is that the dealership in Maine would not move on the price on the very same vehicle. Acton Toyota discounted the vehicle by almost $1,400.00 and the difference did not affect my trade. I am very interested in seeing how the service department is going to be able to compare to the sales department.

Scott Cataldi

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Townshend, Christopher Wright

My Review of Acton Toyota of Littleton:
I was referred to Acton Toyota by a friend, and that must be the best way to go, because I found them friendly and professional and my car buying experience was hassle free and smooth. I compared several other dealers while choosing who I wanted to go with including Boch Toyota (not recommended!) Toyota of Nashua, Westboro Toyota, Ira Toyota (Danvers & Tewksbury), Rockingham Toyota, Toyota of Watertown and Woburn Toyota, and Acton Toyota, and this is where I found an agreeable price quote, professional service and no promises made that would not be kept.
Kevin Townshend was very helpful in getting me what I wanted in my vehicle and most importantly he was not pushy at any point in the process. I would definitely recommend his service to any one I know who is interested in buying a car.
Christopher helped me with the financials and took the time to explain all aspects of the agreement clearly.
Overall a very positive experience which I hope will continue as I return to them for the servicing of my new car and other car related needs in the future

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Rabb, Jack Lloyd, Frank Mazzeo

My Review of Acton Toyota of Littleton:
Was appauled by the old-style "used car sales guy" tactics at dealers in Florida (where I now live) plus their $1,500-$2,000 **above** MSRP quotes and 3-6 month wait for a 2010 Prius IV w/solar roof. Got a tip to look on the internet in the Boston area (where I used to live). Late one Sunday night I contacted Acton Toyota via internet because they were the ONLY dealer with the 2010 Prius IV with solar roof in Sandy Beach that I was looking for. Monday AM I had a reply from Bob Rabb quoting Acton Toyota's great "no haggle" price that was nearly $1,500 **below** MSRP! After Bob answered a few questions, I bought the car right away . . . Bob then proceeded to help me run down options for getting it back to Florida. He was willing to help get the vehicle shipped on an auto transport carrier, but in the end I opted to fly up there, take delivery of the car, pack up some family heirlooms, and drive back to FL with the help of Amtrak's Auto Train from Washington, DC to Orlando, FL (which was Bob's suggestion)!

The entire process went smoothly except for the logistics of paying for the car and getting the paperwork to get a license plate in FL since MA does not issue temporary plates (**@@##!!**). This delayed my trip north by a couple of days and took a few years off my life in the process since I had some tight time constraints.

Bob was a delight to deal with. No pressure. Competent and responsive. Attentive (though very busy). Was great to meet in person and he stayed late on a Friday evening to give me the run-down on the car before I drove off with a huge grin. The grin is still there as I show family, friends, neighbors, and anyone who'll listen about all the energy-saving and emissions-avoiding technology in this amazing car . . . I am smitten :-D

P.S. I got 49.8 miles per gallon on the drive back from NH to FL! I LOVE my Prius and would buy from Acton Toyota again in a heartbeat.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Bohr

My Review of Acton Toyota of Littleton:
John from the internet sales team was by far the best sales person my wife and I delt with our of the 5 dealerships we visited. We contacted him via the internet and we received a prompt reply via phone. When I informed him that we were leaving one dealership and heading to Acton to see a specific vehicle they had, he had the vehicle and keys ready for us upon arrival. His no pressure approach was much appreciated and made our decision that much easier as we were able to go over the vehicle thoroughly without having a sales person present. We would highly recommend Acton Toyota's internet sales team, specifically John, to any of our friends and family.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Townshend, Keith Mobley, Tom Downing

My Review of Acton Toyota of Littleton:
Hi,

I recently purchased a 2010 Prius HB III from Acton Toyota. The price was unbeatable, at just $200 over invoice! (Wait till you read the rest of the review before getting too excited about the price)I had been driving my gas guzzling Ford Taurus for my daily 85 mile commute to and from work and decided to go with a fuel sipping car.

Late one afternoon, in about an hour, I had phone shopped Boch, Ira, and Acton dealerships for the Prius purchase. Boch was willing to offer me any Prius they had in stock for $400-$500 over invoice, Vince Kasetta at Ira was willing to offer me $200 over invoice if I came the same day. Kevin Townshend at Acton matched Ira's offer and lured me into coming to his dealership. We live in Hudson, MA and decided to go to Acton Toyota after having read the dealer rater reviews and other accolades the dealership had won.

Kevin had a silver Prius III (that we had opted for over the phone) ready for us to test drive. We didnot quite like the gray/black floor mats that came with the silver Prius (although, the interior upholstery was cream colored) and decided to go with a black Prius . Kevin stayed late in the evening to make sure we could get the paperwork moving in time for the car we had chosen. Also, I did appreciate that there was no pressure into buying accessories for the car. Since it was about 8pm in the night, we were scheduled to pick up the car the following day.

What I did not like about the deal was the trade-in value I was offered for our fully loaded (leather/climate control/moon roof/new tires) albeit gas guzzling 2002 Ford Taurus (SEL trim) with high miles. It had an absolutely clean title and history with no accidents in CARFAX, although I did disclose to Kevin that within the first month of purchasing the car I had had an accident, the car war repaired at Framingham Ford. For the trade in value of the car, Ira had given an internet quote of over $2200, KBB trade-in good book value was $1800 (fair was approx $400 less). Acton put the value at $500 !! Kevin mentioned that if I am getting whole sale price for the car I am buying I will be given whole sale price for my trade-in as well. He also mentioned that the price for the trade-in could not have exceed $1000. With a bit of haggling the price was set at $750. I was hoping to get at least $1500 for my car. It was too late for me to go to Ira at that time (to see what I could have got from them), they had earlier mentioned that their offer (same as Acton's) was valid for one day only.

The next day, before I went to pick up the car, I called the dealership to say that a trade in of less than $1000 is too low. They were ready to cut in a check for an extra $250, over the $750 they had valued my trade-in the day before, if I agreed to keep the paperwork unchanged. I did appreciate that although Kevin had a medical procedure that day, he came to the dealership for a shortwhile in the morning to get our car ready.

Also, I had made over half of the down payment on the day I had signed the paperwork, the next day I was to pay the rest. After taking delivery of the car and returning home, I realized that they had not taken the remaining balance ($2500) of the cash on delivery. I called Tom Downing (who actually made the delivery, since Kevin was out for the rest of the day) and instead of appreciating that I am calling to make the payment I was being questioned. I did call the finance manager(Keith Mobley) and made sure that I made the payment I owed to Acton Toyota.

Even after taking delivery of my vehicle, I did not have the business cards for either of the sales people I dealt with. I requested one from Kevin when I went to pick up the registration of the car later in the week.

Although Bob Moran's (owner) mission statement for Acton Toyota is "Our mission is to continuously exceed the expectations of our customers and associates. Our goal is to be the 'benchmark' for excellence in every aspect of our business" I guess they failed to meet my simple expectations; also if their trade in appraisal is to be a be a 'benchmark' ; I am a bit concerned for the customers. I was lured to the dealership on an unbeatable price for a new vehicle, but then I was paid significantly less for my trade-in. I have taken note of their lower trade-in appraisals in other reviews as well. I will hold this grudge against them unless they do something to make up for this bad experience that I had.

In a nutshell, if you are trading in a vehicle along with a your purchase, you might want to visit a couple of other dealers, before zeroing in on Acton Toyota or any other dealesrship. Do your homework, well. I think I made a mistake of visiting just one dealership (Acton) based on the dealer rater reviews. I cannot whole heartedly recommend Acton Toyota based on my experience, I will recommend it with some qualifications. I wish my experience was as good as most other dealer rater reviewers.

The dealership otherwise "looks" fabulous, I will in all probability have my Prius serviced here(unless the service experience turns out to be bad as well) since it is closer to where we live and I am relying on the "positive" dealer rater service reviews.

Regards,
Vikas Sinha
Hudson, MA

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Bohr

My Review of Acton Toyota of Littleton:
I have had a few experiences during my lifetime to purchase a new vehicle and honestly, this experience with Acton Toyota was fantastic. The dealership is impressive, the greeting staff is courteous and engaging and John Bohr, my salesman was professional, knowledgeable and efficient.

When I arrived to complete the transaction and drive the vehicle home the necessary documentation was in order, the customer/business staff was prepared and the vehicle was cleanl, shinny and ready to be driven home.

This was truly a wonderful, pleasant experience and I do not hesitate to recommend the dealership to my friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Bernard

My Review of Acton Toyota of Littleton:
This is the second vehicle we have purchased from Acton Toyota with the help of John Bernard and could not be happier with every step of the process. John was extremely knowledgeable, helpful, and patient with us throughout the entire process BOTH times. John worked hard on our behalf to get us a great price and into the right vehicle for both our needs and our budget, not easy to do! We will certainly visit Acton Toyota of LIttleton and work with John Bernard again when we are ready for our next vehicle. In addition, we will happily refer our friends to John at every opportunity.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Jensen

My Review of Acton Toyota of Littleton:
I had a very good experience working with Acton Toyota's Internet Program. Shortly after I submitted a request I received multiple options from Steve Jensen, their internet sales rep. He and I had several corresponding emails. Steve was upfront and did not come across too strong. In the end, I decided to upgrade my choice to a better vehicle. Overall I had a great experience with Steve and Acton Toyota.

Shane McGowan

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Rabb/Ken ?

My Review of Acton Toyota of Littleton:
I contacted Acton Toyota on line, and within a very short period of time was contacted by phone by Bob Rabb. He was very helpful in the process of buying/leasing my new toyota. He answer all of my questions promptly and if he didn't have the answers he got the answers and responded quickly. He was very professional and informative on the lease process and the
advantages to the different vehicles i was interested in. His knowledge of the product was outstanding and one of the reasons
I bought at Acton Toyota. He and Ken made my husband and I very comfortable in the buying process at the showroom and I
was impressed by the time they took to provide me and my husband with exceptional service. We even got a free lunch out of the deal, while they processed our paper work. Again, we are very satisfied with the service and would not hesitate to recommend
Action Toyota to friends and family. As a matter of fact we did and our son also purchase a vehicle at your Acton showroom.

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