My Review Of Acton Toyota of Littleton:
I recently purchased an Avalon Touring from Acton Toyota of Littleton with the help of my son-in-law Frank. I tend to keep vehicles for a long time, and at my age this is probably my last car (something the dealership may not want to hear), as I plan to take myself off the road in about a decade, or sooner if needed. I wanted a larger sedan with style, ease of handling, winter capable and with good mileage, that would stay with me for an extended period of time. When we first arrived at Acton Toyota we had done some homework and wanted an Internet salesman. We were referred to Stephen Poulin. Stephen turned out to be the perfect salesman/consultant. He was friendly, had an easy style and was extremely well informed. He knew his vehicles inside and out, and was capable of transferring that information to us in a fully understandable but yet detailed way. We never felt pressured, and he was always patient with us, answering our questions thoroughly and understandably. His depth of knowledge relative to the Avalon was striking, and as I had visited other dealerships prior to Acton Toyota, I feel that I was able to make valid comparisons in this regard. I had wanted a car whose color was not available at Acton, and which required a dealership search. Stephen was efficient and rapid with this process. The orientation to the car, when it arrived, was carried out in detail, and a tour of the physical and functional plant of the dealership was interesting. I had never experienced that type of orientation in any of my previous car purchases (dating back to the 60's), and it was welcome and interesting. I had several questions throughout this period when I was not actually at the dealership, and they were always answered by phone or e-mail rapidly and efficiently. Overall, my assesment of the service provided at the dealership, including that of the financial officer, rated a 12 on a scale of 1-10. My son-in-law Frank, a seasoned and well informed car buyer, was equally impressed with the vehicle,the dealership and especially with Stephen. I would return for further purchases in a flash in the future, but at my age and given the quality and reputation of Toyotas, will probably not need to do that. I will return regularly for service, though, and look forward to that experience. Rob D.
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