This was my third time working with John Bernard and he never fails to go above and beyond to help me get into the car that I want. John never tries to sell you into anything that you don't want. I have had a Corolla, Rav 4 and now a Camry SE and John helped me to get into each of these. John knows the product well and takes the time to explain the options for all models. The whole team is very helpful during the process and I will always highly recommend Acton Toyota. Keep up the great work John and the Acton Toyota team!!!!

Chris U.

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This is our 4th Toyota purchased at Acton Toyota. We drive from Nahant about 45 minutes, specifically because the consistently have beaten all other Toyota dealerships-and there is one 1 mile away from us, but we do not trust them like Acton. I was not only given top trade-in by my salesperson, Shawn Gormely, but our finance person, Weston kept coming back in with great news. He and Toyota financing got us a 1.9 % rate, which saved me about $30.00 per month! I was given a cafeteria pass by Shawn (I was starving from the drive, then so much paperwork, but I spent 5 1/2 hours at this dealership and enjoyed every minute of the process.)and he appeared for every single question I had; even came back from his coffee break!
I had chosen the car, first off the internet, then on Mother's Day we visited, only to find that the very nice owner had given all his employees the day off. Every other dealership was open, so we shopped around a lot, but I dreamed of my red RAV 4 sitting in Acton Toyota. I traded my custom Sequoia 2004 for this 2012, dealer owned excellent car. I bought my 2007 Rav 4 there and knew I would enjoy a newer model.
That's my story--I couldn't praise the dealership, Shawn, and Weston any higher. Acton Toyota is simply the best all around!

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Steve Jensen was the employee who helped my wife and I at Acton Toyota when purchasing a new car. Honestly, just ask for Steve. We couldn't have asked for a better experience. He was as normal of a guy you could ask for. We had more of a conversation than a scenario where we tried to "sell" us on certain things we weren't interested in. We went to the dealership about three times and bought the vehicle. We had a horrible experience at another Toyota dealership (please don't go to Westboro Toyota if you want to be treated like a human being). But the atmosphere and experience we got from Acton Toyota was as good of a car buying experience anyone could ask for. Steve was such laid back and down to earth employee. We were so impressed that we felt we should spread the word and save some future buyers from the aggravation. Tell him Greg and Kate sent you.

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Bob was very easy to work with during my used car purchase. Negotiation on a price was doen in a friendly and professional manner - no pressure or negative comments. He let me take the car for test drives on 3 different days, and always said tell me when you want to get the car and it will be waiting for you. Overall, this was my best dealer experience buying a car, and will recommend Acton Toyota to all of my friends.

I bought the car on March 23. After 1 day, the check engine light came on, so I brought it to the dealership. They reviewed the issue and explained that it was an intermittent fault, which they noted in my service records. When the fault came back 2 weeks later, they replaced the ignition module (OEM, $400 Saab part) and plugs like they said they would, and the problem has been corrected. The Toyota service staff was very attentive and arranged for service within 24 hrs for my 2 visits. I am very happy with my purchase and overall experience with Acton Toyota.

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I recently purchased an Avalon Touring from Acton Toyota of Littleton with the help of my son-in-law Frank. I tend to keep vehicles for a long time, and at my age this is probably my last car (something the dealership may not want to hear), as I plan to take myself off the road in about a decade, or sooner if needed. I wanted a larger sedan with style, ease of handling, winter capable and with good mileage, that would stay with me for an extended period of time. When we first arrived at Acton Toyota we had done some homework and wanted an Internet salesman. We were referred to Stephen Poulin. Stephen turned out to be the perfect salesman/consultant. He was friendly, had an easy style and was extremely well informed. He knew his vehicles inside and out, and was capable of transferring that information to us in a fully understandable but yet detailed way. We never felt pressured, and he was always patient with us, answering our questions thoroughly and understandably. His depth of knowledge relative to the Avalon was striking, and as I had visited other dealerships prior to Acton Toyota, I feel that I was able to make valid comparisons in this regard. I had wanted a car whose color was not available at Acton, and which required a dealership search. Stephen was efficient and rapid with this process. The orientation to the car, when it arrived, was carried out in detail, and a tour of the physical and functional plant of the dealership was interesting. I had never experienced that type of orientation in any of my previous car purchases (dating back to the 60's), and it was welcome and interesting. I had several questions throughout this period when I was not actually at the dealership, and they were always answered by phone or e-mail rapidly and efficiently. Overall, my assesment of the service provided at the dealership, including that of the financial officer, rated a 12 on a scale of 1-10. My son-in-law Frank, a seasoned and well informed car buyer, was equally impressed with the vehicle,the dealership and especially with Stephen. I would return for further purchases in a flash in the future, but at my age and given the quality and reputation of Toyotas, will probably not need to do that. I will return regularly for service, though, and look forward to that experience. Rob D.

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My salesman was Chris Todd he was very patient with me as I was unsure exactly which Camry I wanted. I was able to drive a few cars, he answered all my questions, and was able to find the "exact" car I wanted when I finally made up my mind. The price we agreed on was exactly in my budget. After I bought the car, Chris went above and beyond to be sure I was happy with my new car. I will definately recommend Acton Toyota to my friends, and will certainly bring my Camry back to Acton Toyota when its time for maintenance. I am extremely pleased!!

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I inquired about the 2013 Rav4 online. Alex responded & was very helpful. He listened to exactly what I wanted & provided me with all options to best fit my needs. Alex was great to work with, I would recommend him to anyone. Acton Toyota of Littleton was great! Thank you Alex, I love my new car!

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This is the third time I have dealt with John and Acton Toyota, he works hard trying to get the best deal and I never feel pushed into buying something I don't want. Thanks again John.

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I can admit I made a mistake on my frustrated review of Acton Toyota.

I thought the only car that was right for me was a Camry and I wanted and it when the deal went south, I took some vented emotion on Action Toyota.

Events have changed.

My beloved Impala with 128,000 miles on it fell apart the other day when I brought the kids to school and it was time for a replacement. I decided to return to Acton Toyota and see what other options I had.

I met again with John Bernard and spoke with Scott Bristol and then decided what would be the best car for me. I test drove an, Avalon, Camry and Prius. My decision was with the Prius and it seemed like a great car with 6700 miles on iy and its a 2012. I went through the entire process in one day from sale to registration and inspection.

The car buying process is stressful but I should also know that when you deal with the public that its always a challenge. If your upset like I was, take a break and then come up woth a new plan!

Acton Toyota has something for anyone!

I even recommeded another person to acton Toyota and they bought a car from John this week as well.

Regards

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An awesome and painless experience! I highly recommend Acton Toyota's used car division for anyone looking to purchase a high quality product without any sales pressure. Neil is the man!

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