Acton Toyota of Littleton

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis McCarthy, Chris Wright

My Review of Acton Toyota of Littleton:
I recently took delivery of a 2009 Toyota Avalon. This is the first Toyota I have owned, so I have not had a previous experience with this or any other Toyota dealership. Having read excellent reviews of Acton Toyota on this site (and terrible reviews of a closer dealership), I decided pay them a visit. I was so impressed by my initial experience, that I returned to them to order my car a few weeks later. Without question Travis is the most honest, straightforward car sales person that I have ever dealt with (and this is the 19th car that I have owned)! The same can be said of the dealership as a whole. The sales process was painless. Both Travis and Chris (the financial guy) were completely professional in their approach, fully knowledgeable about the product, and not at all pushy. The option configuration I wanted had to be ordered, which took about six weeks, but during that time Travis kept in frequent touch as he got updates from the factory. Acton Toyota has a great delivery system. When your car arrives you are invited to come in and inspect it before you pay the balance due, so you can look it over before it is prepped. Once you have paid, the car is prepped and the title/registration/plates are taken care of. On delivery day Travis did an excellent job of walking through all the new technological toys. They even have a multi-car delivery bay so you can tour you car in comfort INSIDE in case it's raining out! This car purchase experience was hands-down the most enjoyable I have ever had.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Thomas

My Review of Acton Toyota of Littleton:
The sales manager was terrific too. We were looking for a new car for my daughter to drive 800 miles from home in graduate school and were concerned about safety and reliability in the vehicl. They were very accomodating to our needs. It was a fabulous experience. Our daughter is thrilled with the car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Jensen , Kevin Mobley

My Review of Acton Toyota of Littleton:
Excellent experience from my first inquiry via the internet through till I drove my new camry off their lot. This dealership is centrally located in the heart of Massachusetts and I would highly recommend anyone interested in buying a new or used vehicle to check Acton Toyota out first before going anywhere else! Steve Jensen with the internet sales team was extremely friendly and professional! He was there thru the entire process and the dealership made aquiring the new car painless and effortless on my part, they did everything for me! I have a great feeling about my experience buying a car from Acton Toyota and so I am looking forward to going back and using them for service as well!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Downing, Ben Koller

My Review of Acton Toyota of Littleton:
The overall experience was pleasant. Sales people were all kind and sales people. They weren't totally familiar with the product. After the purchase no time was spent in going over operational details - how to operate the car and its various accessories and functions. No service schedule was discussed and there was no discussion of the rewards program. Still, the process was better than I expected and I assume I'll receive the rewards information.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Juliana, Craig, Ben, Keith and Garret

My Review of Acton Toyota of Littleton:
Juliana was our first contact at Acton Toyota of Littleton. (We had tried another closer dealership previously.) When Juliana did not have first-hand knowledge of winter/snow handling of the Prius we were interested in, she found owners who could provide those answers directly. She researched for us the availability/compatibility of roof carrier systems - something we had been unsuccessful doing on the internet. She was tremendously organized and thorough completing 3 leases for our 2 sons and us under a short deadline before the expiration of a lease promotion. This included scheduling credit applications, locating 2 color options, processing registrations and accommodating our sons' work and travel time (one son from Portland, ME). Although her day off came the next day, she left paperwork for signing with competent Ben to complete with us while she was off so that cars could be located and the registration transactions could proceed prior to her return. Ben was fully informed and also able to answer last minute questions. Keith made the credit application for all 3 of us very easy and clear, specifically helping us work out the best means to enable our sons to develop their credit histories. When Garret checked us out in the operation of the Prius he was also able to answer maintenance questions that came up. Craig gave us a much better trade-in value than the previous dealership. What pleased us most was that the advertised price was the top limit from which Craig worked down as he credited in our trade-ins. All costs such as registration, taxes, etc were already included in the advertised cost. While one son did not have a vehicle to trade in, the other son and we ended up with less than the advertised monthly lease cost. With other dealerships advertising a lower lease rate, it quickly became clear there were additional charges that were added on once we were sitting down to make the deal. Furthermore, Juliana has stayed in contact via email to offer her help with any problems that might arise. So far none have. We would definitely continue to do business with Acton Toyota of Littleton!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tomas Revetria

My Review of Acton Toyota of Littleton:
Tomas was very responsive to my needs when I inquired about purchasing a new Toyota.
He gave me price quotes on a Camry a Prius an a Corolla promptly and followed it up with a phone call to see what my choice was but he understood when I told him I was still undecided. I immediatly realized Tomas price quotes were very competitive . I had done extensive research especially on the Corolla. It took me a total of 1 month to finally make my decision(some of this time due to Illness).Tomas was extremly patient and provided me with information on any new price deals that came up.My overall expeirence with Tomas and other members of Acton Toyota was quite posative. I feel thatI got and excellent deal with great service. I would highly recomend Acton Toyota and I would definetly recomend Tomas Revetria for a Sales person. Ben Koller, Tomas's manager was very helpful as well.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Glenn Hoffman and Steve Jensen

My Review of Acton Toyota of Littleton:
I have purchased 3 toyotas from Acton Toyota and had all my cars serviced there. My experience with internet sales and the
trade in of several vehicles has been satisfactory for both sides of the equation and fun. Recently the dealer moved to a
new setting which is very customer and service friendly. It's easy to schedule service; I have to wait for my car and the time
estimates are accurate. the service waiting serves food and drink, has a wifi room, TV and space for adults and children.
The best dealer I know.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: jerry Thomas

My Review of Acton Toyota of Littleton:
My experience at Acton Toyota was very positive! jerry Thomas was very helpful, answering every question asked. He was flexible and showed me used cars as well as new ones. He made me feel comfortable and at ease. (this has not been the case at other dealerships!) I'm very happy with the new car I leased. I would recommend this dealership very highly!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Thomas

My Review of Acton Toyota of Littleton:
Jerry Thomas was friendly, knowledgeable, and gave us a number of options to think about with our decision. My wife and I actually were not serious shoppers but felt very comfortable with the surrounding and our conversations with Gerry. I especially like the quick response on how much our trade-in was worth and no haggling over details. I did not get the feeling that because it was the end of the month the salemen had pressure of them to sell. Everyone spoke highly of the company and its policies which indicates a group of sales people happy woth their jobs. We were not interrupted in our discussions because Jerry concentrated on us first to make sure we were satisfied. I never enjoy buying a car but this is as close to feeling comfortable as possible.He is a real good guy with a good sense of humor and concern for his customers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Jensen

My Review of Acton Toyota of Littleton:
Steve Jensen was very easy to work with. He seemed honest, quickly returned my calls, answered my many questions. One problem: no one at the dealership mentioned the need for me to bring the Title and registration for my trade in. I had to make an extra trip to the dealership, some what of a pain. All in all, this was a good experience in car buying. I would recommend Acton Toyota internet sales division, specifically Steve Jensen.

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