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Acura North Scottsdale

7007 East Chauncey Lane, Phoenix, Arizona 85054
Sales: (480) 538-4600

Makes: Acura|Service Center
 
Good
88% Recommend

Overall Rating 3.8

113 Lifetime Reviews

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Acura North Scottsdale
113 Lifetime Reviews
Acura North Scottsdale Info
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Reason For Visit
Sales (New)

"Excellent Experience"

I am taking the time to write this review because my experience with Acura North Scottsdale was absolutely outstanding. I live in Tucson and even though I have a local dealer here, I decided to work with the North Scottsdale location because they have a wider selection of vehicles. I initially worked with Susan Lupton via the phone and email and she was not only professional, but very sweet and understanding of my situation. She took diligent notes and and then passed my information onto Mike Schwarz, who closed the deal while Susan was off for the day. Here is what impressed me about Mike and Susan: They knew everything about me and what my concerns and needs were. They had the test drive set up on a bumpy road because they new the handling of my vehicle is important to me. And not only did they know my girlfriends name (whom they never met, but I mentioned it to Susan), but they knew what kind of car she drove. They both addressed all of my needs and concerned and made the overall buying process a pleasure. Terres Martori might be one of the nicest and most professional people I have ever met. She took the time to go over everything in great detail and I never felt pressured to buy any additional add ons for my lease. I will, without hesitation, lease another vehicle from this dealer and I will refer them to everyone I know. Thank you for making the process so simple.

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Employees dealt with

Mike Schwarz, Susan Lupton, Randy Usery, Terres Martori


Reason For Visit
Sales (New)

"Great experience, recommend this dealership and these folks"

Rob and the team at Acura N. Scottsdale worked with me to make the deal a success. They were very helpful, patient and comfortable to work with. They exceeded my expectations, and I will purchase from them again.

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Employees dealt with

Rob Rossi, Charles Watson, and Dotty Bonar


Reason For Visit
Sales (New)

"HAPPY!"

Yesterday, I purchased a 2014 vehicle from Kelly Shykes. Kelly was personable, helpful and knowledgeable and made it easy for me to decide on the car I wanted to buy. Randy, the sales manager, was friendly and facilitated the purchasing process. Charlie in the finance department quickly took care of the payment arrangements and soon I was driving home in my new car! Thanks much, Kelly, Randy and Charlie....I love my new car and I am HAPPY!

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Employees dealt with

Kelly Shykes, Randy (sales manager), Charlie (finance)


Reason For Visit
Sales (Used)

"Fantastic Customer service"

The experience we had at Acura Scottsdale was amazing. Rob was so helpful, kind and pleasant. Buying our car with Rob was such a stress free and fun experience. The financing part was so smooth and stress free. I would highly recommend Acura Scottsdale to anyone looking to buy a great car.

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Employees dealt with

Rob Rossi


Reason For Visit
Sales (New)

"A great Sales experience "

Having had a very very bad experience with Right Honda - I would never buy from those guys ever again!- I tested the market with a number of different dealers. I could not have been happier with my experience at Acura North Scottsdale. Rob was very professional and couldn't have been more helpful. I am delighted with my car and experience. Also Terres in Finance was a pleasure to do business with. Very helpful and efficient. I have no hesitation in recommending them.

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Employees dealt with

Rob Rossi and Terrestrial


Reason For Visit
Sales (Used)

"Best car buying experience I've ever had"

I couldn't have asked for a better experience than what I received at the Acura North Scottsdale dealership. No haggling, extremely courteous, no reasonable request denied. Our sales rep Venna took the time to set up the bluetooth and garage opener and explained the car operating features on and even followed up to make sure everything was working as designed. Teres in Finance totally exceeded our expectations and worked tirelessly to obtain the very best financing for us. She even worked for us on her day off! Thank you Teres! Thank you Venna!

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Employees dealt with

Teres in Finance (she's the best!), Venna in Sales (very professional and caring)


Reason For Visit
Service

"Great Services"

I have been taking both my Acuras here since 2004 and I really enjoy all the services I've been received here. All the services were completed all with the agreements between me and my service adviser at the time. They provide free loaner vehicle if your services are over 2+ hours and you don't have to worry about filling back the gas when you return the vehicle.

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Employees dealt with

Summer Haring


Reason For Visit
Service

"This place is a zoo for service. If you want to get lost..."

This place is a zoo for service. If you want to get lost in the shuffle, go here. On my last service for a half hour warranty job, after sitting for an hour and a half, I tracked down the service woman who had "forgotten me". It took me a half hour after that to get my car back.

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Employees dealt with

many


Reason For Visit
Sales (Used)

"My husband and I just bought (30 minutes ago) an RDX from..."

My husband and I just bought (30 minutes ago) an RDX from your dealership, and we are absolutely amazed at the warm, and courteous staff you have!! We will ALWAYS recommend your dealership to anyone interested in a vehicle; new, used, Acura or otherwise!! Thank you!!

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Employees dealt with

Ed Jones, Ray Ryan, and Charles in finance


Reason For Visit
Sales (New)

"I started working with this person on an auto purchase..."

I started working with this person on an auto purchase and was in need of completing it quickly. There is nothing quick about this person/dealership and nothing contemporary. I have buying cars over the telephone or online for years. This dealer is the get-in-the-chair-and-punish-you dealership. You want "Scottdale on your car" - go ahead but you're crazy. After communication fizzled, I reached out to their Internet Manager. Things started out good but went downhill fast. Very slow and not competitive. Save your time and frustration - if you are in the valley - go to Acura of Tempe and skip the good-old-boy way!

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Employees dealt with

Susan Lupton
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