Acura of Brooklyn

Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Brooklyn:
I filled out an internet quote form and was contacted the next day by a woman named Roxanne. Over the phone conversation we had discussed possibly purchasing a new 2008 MDX. The contents of the conversation was that the price can be negotiated with accessories included at no extra charge. I had asked her to check inventory and was told no problem we have you car in stock. So I made an appointment to go in and discuss some more. Upon arriving, Roxanne was not there. I was helped by another salesman. The price of the vehicle was not the price Roxanne had quoted and all the accessories cannot be free. We had printed out a couple from there website for a deduction of $500 which we brought with us and showed it to them and they would not honor it. The "We have all the cars in stock" is of course not true and they do not have the car there. We asked to see Roxanne and told them Roxanne had promised us the price but was told she only responds to internet inquires and does not know anything, so everything she said is not true. Overall, this dealership lies threw their teeth and is extremely rude and not nice at all. I do not recommend anyone going to this dealer because they will say anything to get you in and the story changes. They won't even honor a coupon from there own website. I can't beleive they would say something like, "Roxanne doens't know anything and everything she saids is not true". Shouldn't a dealership take responsiblity for an employees words?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Brooklyn:
I was tentative about the purchase of a new car. I am a single mother and have heard horror story after horor story about the kind of experience to expect at auto dealers. Well, was I pleasantly surprised. I called in off an ad I saw in the Daily News and received answers to the questions I had from a friendly young lady; can't remember her name. I then came in and dealt with a older salesperson who was courteous and made sure that I was comfortable in the vehicle before proceeding. Well, it's now 2 months later and I am so happy with my new TSX. My kids love the vehicle and we are so happy that the horror stories I heard were not true...in this case. Ladies, if you're looking for a great car and some quality service, give these guys a shot.

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