Acura of Ellicott City - Service Center

Excellent prompt service as always. Problem fixed the first time. Delivered when promised. Loaner car provided at no charge. Who could ask for more. The excellent reputation of Norris Acura-West's Se first time. Delivered when promised. Loaner car provided at no charge. Who could ask for more. The excellent reputation of Norris Acura-West's Service Department was one of the deciding factors we bought our new Acura MDX there - excellent service and convenience. More

Great service and people! I have used Acura Norris West to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership provides. The service personnel remember you by name. More

These guys are the worst. We bring our Acura MDX here for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking co for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking compared to other Acura dealerships we've been to. Next, we consistently get bad service and rude behavior. I get the feeling that they are annoyed by my presence even though I'm a paying customer. Finally they do a poor job. They always forget to wash the car after servicing it (had it there 3 times) and once I made an appointment to align the steering and fix some scrapes on the wheel. When I called 5 hours later to check on progress they asked me why I brought it in and then confirmed no one looked at the car yet (they forgot about it)! More

Service has always been a strong point in dealing with Norris I had to use their body shop recently The end result was great. The pricing was more than fair but the quality of work and the timeliness wa Norris I had to use their body shop recently The end result was great. The pricing was more than fair but the quality of work and the timeliness was very much appreciated They have earned my business in the future More

I needed some body work done on my Acura earlier this year. The communication of Norris was excellent and they even gave me a loaner car for a few days (at no cost). They have the character and integri year. The communication of Norris was excellent and they even gave me a loaner car for a few days (at no cost). They have the character and integrity that most dealerships/body shops seem to lack. More