Acura of Ellicott City - Service Center

Worst service and customer interaction. The service rep (cannot recall the lady's name) told us on the phone that our Acura AC/freon was not serviced on the previous visit when calling (as our cold air was (cannot recall the lady's name) told us on the phone that our Acura AC/freon was not serviced on the previous visit when calling (as our cold air was only working off-and-on). Checked-in in person and she told us what the problem is without even pulling the car in for service yet. We asked her if she was diagnosing the car from that, and she said yes. After service, we found the previous service receipt showing the AC was serviced and we were charged for that and freon refill. When it still got warm, they asked us to bring it in again to do a die test. It didn't show anything. Needless to say, horrible service, one of the rudest reps we have ever encountered, and the AC still went warm from time to time. We ensure to tell everyone to stay away at all costs...as you will pay in more than one way. If we could give a negative two (-2) we would. She was the worst..and we paid money to endure her...and the issue was not resolved. More

Service at the acura dealer I love my acura and the service is always top notch! They service my car in a timely manner and communicate with me a lot to let me know what is going I love my acura and the service is always top notch! They service my car in a timely manner and communicate with me a lot to let me know what is going on with my car. More

Service completed ahead of estimated time. Was kept in the loop during entire process. Service rep very friendly and professional. Answered all my questions and went over some additional features of the the loop during entire process. Service rep very friendly and professional. Answered all my questions and went over some additional features of the car that I inquired about. More

Work completed in time promised A1 B1 service. Also performed two transmission updates that seems to have improved shifting. I've been happy with the service department. They are res A1 B1 service. Also performed two transmission updates that seems to have improved shifting. I've been happy with the service department. They are responsive to my questions. More

I see why so many people despise taking their vehicles to dealers for service. This place is a RIP off & $$$ trap. Behind all the smiles & courtesies is a service suggestion & a fee, even on manufacturers se dealers for service. This place is a RIP off & $$$ trap. Behind all the smiles & courtesies is a service suggestion & a fee, even on manufacturers service. The service dept is a SALES TEAM. The BIGGER the smile. The BIGGER the FEE$$$. If possible, take your vehicle to someone you trust. More

Great team work They seem to have customer service down to a science. A team approach to excellence. Car always clean and well cared for on their watch. They seem to have customer service down to a science. A team approach to excellence. Car always clean and well cared for on their watch. More

Happy Owner. (: Outstanding service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Valentin Casuso Was more than helpful. He keep Me up to date on the work they were doing Outstanding service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Valentin Casuso Was more than helpful. He keep Me up to date on the work they were doing for me. He was Very Polite,and was able to answer all my concern's. More

Anishia is a excellent service provider. Anishia had had my suv repaired and washed in two hours. The vehicle is under warranty there for there was no charge to me and the car was repaired co Anishia had had my suv repaired and washed in two hours. The vehicle is under warranty there for there was no charge to me and the car was repaired correctly. More

Outstanding Service! Our service advisor was very attentive and took excellent care of my car. The service was completed in the estimated time and the car was ready when Our service advisor was very attentive and took excellent care of my car. The service was completed in the estimated time and the car was ready when promised. More

Great Service/Great Staff Took my 2016 RDX in for a brake issue and Service Department found a service bulletin that replaced the brakes for free. Devin was outstanding as a s Took my 2016 RDX in for a brake issue and Service Department found a service bulletin that replaced the brakes for free. Devin was outstanding as a service advisor. They also got me in and out very quickly. I’ve had similar experiences in the past. I live 10 minutes from another Acura dealer and 30 minutes from Norris but always bring my car here. More