I purchased a 2014 RDX from Lithia Acura of Johnston. This was an out-of- state purchase initiated by an internet quote request.
They sent me a quote with a VIN one trim level higher than the vehicle negotiated.
They tried to cover up their mistake by ‘discovering’ a paint flaw on the higher trim vehicle, preventing them from being able to sell it.
After renegotiating for the correct trim level, they prepped and delivered the wrong vehicle. It was the right year, make, and model, but the VIN on the vehicle didn’t match the paperwork delivered or documented in correspondence. The two keys delivered were also for two different vehicles. A few of the requested options were also not included.
I applied for a 48 month loan using the dealer website. They delivered paperwork for a 60 month loan.
The temporary title I received from the dealer had the wrong VIN. They sent the wrong Manufacturers Statement of Origin to the Iowa DOT with my paperwork. Heaven help the person they sold that vehicle to.
They didn’t submit paperwork to Acura Financial in a timely manner. This resulted in Acura Financial requiring the first payment in order to fund the loan. Dealer Finance Manager called me requesting payment and took a tone I didn’t appreciate, trying to make me feel like a deadbeat for missing a payment. Due to all of their mistakes and their delay in financing, I suggested instead they refund my deposit and pick up the vehicle. They decided instead to fund the first payment.
In conclusion, they offer a competitive price but commit far too many mistakes. They aren’t completely honest, yet they’ll compensate you when you call them on their BS. You decide if it’s worth the trouble.
Did you find this review helpful?