Acura of Orange Park - Service Center

We own a 07 TSX, 08 Honda fit and 2004 TL. All three cars are serviced regularly by the service department at Acura of OP. Wes & John are my primary contacts. We've been taking all three cars here for al are serviced regularly by the service department at Acura of OP. Wes & John are my primary contacts. We've been taking all three cars here for almost three years. The guys in the service department weather its Wes, John or Kalil - I think (sorry about spelling), all personals are very friendly. Never have I or my better half gotten the run around which is to be expected from most car places. These people treat us like we're friends, family so it's hard not to go back each time. Good service and great people are hard to find. I would like to add, I am always appreciative of my car getting washed/vacuumed, as well as the water bottles in the cashier area! It’s nice to see dealerships not nickel and dime customers :) More

I AM WRITING IN CAPS TO STRESS HOW MUCH A PERSON CONSIDERING THIS DEALERSHIP SHOULD NOT GO THERE FOR ANYTHING! THEY ARE UNPROFESSIONAL, RUDE, ARROGANT AND OFFER SUBSTANDARD WORK!!! IF YOU GO TO THI CONSIDERING THIS DEALERSHIP SHOULD NOT GO THERE FOR ANYTHING! THEY ARE UNPROFESSIONAL, RUDE, ARROGANT AND OFFER SUBSTANDARD WORK!!! IF YOU GO TO THIS DEALER YOU ARE AT YOUR OWN RISK!!! AWFUL TINTING SERVICE DONE ON MY VEHICLE, WITH BUBBLE AND ALL!! BUYER BEWARE!!! More

I am I hard customer to deal with, I know this! But I every time I go into see these guys I'm always leaving laughing and feeling better about my day. I went in there today with a problem with my floor every time I go into see these guys I'm always leaving laughing and feeling better about my day. I went in there today with a problem with my floor mats, and was pretty upset that this happened to my new car! Wes and Jon walked out and both greeted me, probably knowing that I was about to be giving them a peace of my mind. I did give them a piece of it too! They then made it all fine by fixing my car at no cost to me and had me leaving smiling and laughing. Not to many people can deal with me but some how Wes always has me leaving there laughing and wanting to come back just to chat at times. Great people and great dealership. More

I owned a 2006 Acura TL 6 speed, It was having problems with the transmission, and vibrations from the rear deck. Wes immediately diagnosed the problem and put me in a loaner TL, which was super nice. The with the transmission, and vibrations from the rear deck. Wes immediately diagnosed the problem and put me in a loaner TL, which was super nice. The car was fixed very quickly within a few days. The car was returned to me cleaned and the vibrations from the rear deck were gone. Wes had an entire new rear deck put in for me as well as a brand new 3rd gear syncro. The TL drove fantastic and continues. Ive had my service there many times and recommend them to anyone I can think of. Great friendly experience. More

I bought my 2008 Acura TL from another dealership but I always taken my car to Acura of Orange Park for the service. They are always so friendly and courteous! The service department is fast and accurate b always taken my car to Acura of Orange Park for the service. They are always so friendly and courteous! The service department is fast and accurate but if I ever have to leave my car for any length of time and have things to do they always provide me with a courtesy car. The service manager Wes Bracewell is always wiling to help me out with any issues I have. I would recommend Acura of Orange Park to anyone! More

BEWARE OF THESE CROOKS!! Went for a routine oil change, waited 2 hours, just to find out the oil change was NEVER PERFORMED ON MY CAR!! Out of curiosity, my husband checked the filter and it was completel waited 2 hours, just to find out the oil change was NEVER PERFORMED ON MY CAR!! Out of curiosity, my husband checked the filter and it was completely COVERED in soot and the oil was clearly not fresh. THESE GUYS ARE NOT HONEST and made me feel VERY UNCOMFORTABLE!! Upon leaving the service department, I asked if the windshield treatment was applied and Wes proceeded to the service garage to get wipes for us to apply ourselves. This would be fine if I had not paid $400 (total ripoff) for this service that included a revitalize treatment every 6 months. I was suppose to have the tires rotated and have no idea if that was ever performed; most likely NOT. Should have chalked my tires had I known they are so dishonest. Didn't even mention the moment we walked in the door, instead of a warm welcome, we were immediately bombarded by Wes offering us a service that we didn't even need just yet. I just can't express enough how horrible this service department is. I'm actually considering legal action because this should not be happening and who knows how many other people they had have ripped off. These CROOKS MUST BE STOPPED!! DO NOT GO TO THIS SERVICE DEPARTMENT!! Lastly, it's very clear that they write their own reviews on this review board; couldn't be more obvious!!! More

I was way overdue for an oil change so I went online to find a place to take my car. Acura of Orange park had good reviews so I decided to give them a try. The oil change was quick and easy and the price find a place to take my car. Acura of Orange park had good reviews so I decided to give them a try. The oil change was quick and easy and the price was fair. Everyone was very friendly and helpful. I will be using them again and would recommend them to others! More

I only return because the actual service is okay, but the most annoying thing that has happened multiple times to me is that when I pull up for service I have to watch the agents decide if I am "worthy" for most annoying thing that has happened multiple times to me is that when I pull up for service I have to watch the agents decide if I am "worthy" for one of them to come out and greet you. They are horrible at this. And then after you linger, someone finally shows up. It's most frustrating also to be sitting in the waiting room and see them rush to get out to the cars of others. I just wish they had a non-discriminant policy on how they start your service. Sigh More

I am the original owner of a 1999 acura tl with almost 300,000 miles on it. I drive approximately 85 miles a day to and from work so I visit Acura of Orange Park about every other month to have my car ser 300,000 miles on it. I drive approximately 85 miles a day to and from work so I visit Acura of Orange Park about every other month to have my car serviced. The guys in the service department are always friendly and knowledgeable about what my car needs. They are honost about what my car needs done to it and keep me abreast of upcoming items. They check in with me when they find anything I was not expecting to be needed for that service trip and have always been able to advise if a fix can wait or not (given the economy); and, how long the fix can wait, if it can, before getting more costly. Recently, I bought the tenth or so set of tires for my car, they were less than a month old and I ended up getting a really bad cut/slice in the rear driver side tire. It was a Saturday morning, always busy for them, and I was able to bring the car to them, have the tire replaced and a loaner car while she (the car) was worked on that afternoon. I have had my transimission replaced (I love the sports shift but the feeling is not mutual), my heads replaced from a blown head gasket around 250,000 miles and they have always been very fair with me for these costly service items. My first transmission was replaced around 80,000 miles (under warranty due to an extension Acura made for certain models), that one didn't last near as long and I had some problems within 36,000 miles, so I got another one at no cost. That one lasted longer than the others put together, but I wore it out as well. The one in my car now, AOP split the cost with me knowing my dedicated service history, the issue with the older transmissions and since the corporate office would not assist me. As a woman, I have never felt taken advantage of by them. This is only the second new car I have ever purchased and given my experience with Acura of Orange Park, compared to the other larger, local dealer here in Jax I purchased from before, I will return to AOP to buy my third new car. More

By far the best customer care I have received from any dealership. Acura of orange park has shown to me that they noy only care about your car, they care about you and your family! Thank you for keeping m dealership. Acura of orange park has shown to me that they noy only care about your car, they care about you and your family! Thank you for keeping my fmily and I safe while we are on the road! Acura of op takes pride in their work and I can see that by your outstanding commiment to the community. More