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Acura of Pleasanton

Pleasanton, CA

4.9
1,123 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,123 reviews

April 29, 2019

Great customer service Ashley was really great and paid attention to every detail including ensuring car was vacuumed and setting the seat position back for us when the car More

by ROHIT SONALKAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you very much Rohit for taking both the time to share with us your recent service visit and for allowing Ashley Fritze to be a part of your Acura ownership experience. We know there are choices when it comes to having a vehicle maintained or repaired, especially making the trek from the South Bay to do so, our dealership appreciates the opportunity over the past 10 years to be yours. Please feel free to let us know if we ever can be of any further assistance with your Acura TSX. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 29, 2019

Hassle-free experience! I'm very pleased with my experience at Acura of Pleasanton. The staff is friendly and professional I would not hesitate to recommend to anyone that is More

by Rick M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Peter Han
Apr 29, 2019 -

Acura of Pleasanton responded

Hello Rick M, we are so pleased you enjoyed your visit to Acura of Pleasanton and we appreciate you taking the time to let us know how we did. We are so happy to read such a great review about your shopping experience with teammates, Helder and Peter. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Excellent service I like service/advisor person. The coffee machine is good and helped me to pass time when service is going on. All people are helpful there. More

by RAJAN_KUMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 28, 2019 -

Acura of Pleasanton responded

Thank you Rajan for taking a moment to let us know about your recent service visit. We appreciate allowing teammate Ashley Fritze an opportunity to be apart of your Acura MDX ownership experience. Please feel free to let us know if is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Good experience This is my second Acura from here. Sales is very nice and friendliness. He gave us a lot of details of the car. We are satisfied with their help. More

by DAZHONGFAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Sam Alroubai
Apr 28, 2019 -

Acura of Pleasanton responded

Congratulations Dazhong on your new Acura MDX and thank you so much for allowing our dealership to earn your family's business once again. We know our guests have choices when it comes to brand or dealership to work with and we appreciate allowing teammates, Stephen Lao and Sam Alroubai the opportunity to be a part of your continued Acura ownership. Should there be any questions about your new Acura, please feel free to let Stephen or any of our teammates know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Service The service writer was very friendly, extremely helpful and efficient. I greatly appreciated the call when the car was done. Landon gave me the recomm More

by KBJAMES198
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you KBJames for taking the time to let us about your service visit. We appreciate the kind review about your experience with teammate Landon while at our dealership. As your Acura ownership partner, we look forward to being a part of your journey every step of the way. Please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Apr 30, 2019 -

Acura of Pleasanton responded

Thank you Mr James for sharing of your experience with teammate Landon Bura and our service department. Keeping your Acura TLX running at its best and providing our guests the best possible experience is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Ashley was amazing Reps like Ashley make this center amazing. She explained everything in detail. She made sure I understood everything. She did not rush and was very pa More

by CHARVEECHUNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you Charveechuns for letting us know how we did. We appreciate the details of your service visit and feedback about your experience with teammate Ashley Fritze. We are proud of our teammates and their commitment to the customer experience. As your Acura ownership partner, we look forward to our continued journey together. Please feel free to let us know if there are ever any questions about your Acura, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Good Job! Keep up the good work! I am pleased with service and accommodations this place provides. Both Landon & Shuan took good care of me. See you soon! More

by YURIYUKR@HOTMAIL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you Yuriyukr for letting us know how we did. We appreciate the kind comments and feedback about your experience with teammate Landon and Shaun during your service visit. As your Acura ownership partner, we look forward to our continued relationship. Please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Excellent customer service by Shaun. I appreciate Shaun’s friendliness, excellent service, and attention to detail. I will be booking my next car service appointment with Shaun. Thank yo More

by LOUIE.LICAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Apr 29, 2019 -

Acura of Pleasanton responded

Hello Louie and thank you for taking a moment to let us know about your experience with our dealership. We appreciate the kind feedback about your experience with teammate Shaun Dortch during your service visit. As your Acura RLX ownership partner, we look forward to our continued relationship. Please feel free to let us know if there are ever any inquiry, we are here to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Apr 30, 2019 -

Acura of Pleasanton responded

Thank you Louie for sharing of your Acura service experience during your visit with our dealership. We appreciate allowing Shaun Dortch to provide the highest level of care for your RLX and for us to be a part of your Acura journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 27, 2019

Great Experience Was able to purchase vehicle quickly at a price I felt was fair. Helder was very responsive to my questions & made the purchase process fast & seamle More

by 2016MDXOWNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helder Pereira
Apr 27, 2019 -

Acura of Pleasanton responded

Congratulations Ms. Douglas on your recent Acura MDX purchase and thank you so much for your feedback with teammate, Helder Pereira during your visit. We know your time is valuable and anything we can make it as simple as possible, we will. Please don't hesitate to reach out to Helder or our teammates if there's anything more we can do! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 27, 2019

No waiting lines for check-in What I appreciate most about Acura Pleasanton Service is that there are no waiting lines to check-in. I can drop my car off, get a beverage in the hos More

by RDX Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 27, 2019 -

Acura of Pleasanton responded

Thank you for sharing of your recent service experience during your visit to our dealership. We appreciate your feedback and allowing teammate Ashley Fritze to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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