Acura of Pleasanton

Bad experience with RLX 2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura • On going electrical, entertainment system, fit and finish, suspension, el 2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura • On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues: • 13 visits to dealer on car issues • 18 days the car was at the dealers for repairs • 4 immediate returns to the dealer due to repairs incorrect or not complete • 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan • 2 wheels bent due to road damage • 0 time I have had wheel damage due to road damage on other vehicles • 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket • >40 hours, amount of time spent dealing with car problems • 1 safety issue, video recorded, which Acura says they will not fix • 4 videos recorded to show problems to service personnel because their first response is customer did something wrong • 14 weeks to get request to Acura customer service denied • 12 times I tried contacting Acura customer service • 3 times Acura customer service contacted me • 1 time Acura customer service told dealer not to talk to me • 10 emails to dealership and Acura management • 0 responses to email • 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had. More

Second time we are buying from this dealer. First time was great a few years ago, but this time around is horrible. Sales person was not helpful, contract was re-done 3 times - finance person just couldn' was great a few years ago, but this time around is horrible. Sales person was not helpful, contract was re-done 3 times - finance person just couldn't get it right. Price was changed as well. Too many surprises!!! More

This is one of the worse dealer I ever experienced. Just This is one of the worse dealer I ever experienced. Just after he introduce himself, this guy (jim) start to keep asking me whether I would like to b This is one of the worse dealer I ever experienced. Just after he introduce himself, this guy (jim) start to keep asking me whether I would like to buy a car "today" and just give me the MRSP price for that. I showed him the truecar price he told me it was nonsense and he can only give me something several (not even specify how many)hundred above invoice price. I told him that I could not make a decision today, he started to tell me "whatelse can I do for you except give you a price?" Later on I got a costco price at Autowest Acura dealer with 500 lower than invoice and with 2 years free service. --- at the first quote with them. Stay away from this dealer! More

Scheduling for service is a waste of time. I scheduled for routine service 3 days ago. When I went there this morning, more than 10 cars where is front of me to be signed in, yet only one man was process for routine service 3 days ago. When I went there this morning, more than 10 cars where is front of me to be signed in, yet only one man was processing them. Further, he was not friendly at all. I just left in frustration. We had service there in the past, but it was marginal at best. Reminded me of the military! I suggest going somewhere else for service. Note that not a single one of the other reviews for this dealership is positive as of the time of my writing. More

I had the horrible experience of visiting this dealership for a friend of mine... I am a proud owner of Acura and believe in the brand very much and hence was totally taken by surprise that something like th for a friend of mine... I am a proud owner of Acura and believe in the brand very much and hence was totally taken by surprise that something like this could come up at an Acura dealership! We made an appointment to test drive a 2008 model car and then dropped by the dealership to then wrap up the deal... When we reached the dealership for the appointment, the store had already been closed and the people at the store had NO clue of who set up the appointment and other details. We went thru the whole grind of churning all information one more time and luckily managed to get the car we wanted to test drive. Test drive went thru fine and then negotiated on the price and after a series of back and forth discussions, settled on a price and started with the paper work.... 45 minutes into the deal while we were under the impression that we are almost done, the manager drops by all of sudden and tells us that we CANNOT proceed with this deal because the price they quoted was actually NOT for the car that we drove... the price quote they had provided was for a 2006 model TL. At this point not only was i shocked to witness such a thing happen, i was also thrown off considering the attitude and guts of these guys working at pleasanton acura to do such a gruelling act on a customer after spending a good 2 hours working towards wrapping up a deal. At an age and time when businesses go the extra extra mile to win a customer, it took me quite some time to grasp the fact that i was here at a dealership that absolutely did not understand the importance or manner in which they should deal with a customer! Pros: Close to 580 highway No other Acura dealerships in pleasanton Cons: Absolutely NO Ethics in business practice Different employees will give u a different answer Information provided keeps changing every minute DO NOT stick to the commitments they make in the first place More

We have been trying to negotiate for a 2008 Acura based on a quoted price from cars.com: of 27,900 (additional information below) Once we started talking to the dealership they quoted 31,900 for the sa on a quoted price from cars.com: of 27,900 (additional information below) Once we started talking to the dealership they quoted 31,900 for the same car and said we would only be able to negotiate if we went in to talk to them in person and only after test driving the car. We have already explained that we live over 4 hours away, and we're just looking to purchase at this point. We have been e-mailed by now 5 different sales managers, financing managers, etc. although, after this last communication is it very obvious that they do not want our business. We have been in contact with over 5 Acura dealerships in the area and by far this was the most unprofessional and disappointing experience. Cars.com 2008 Acura Certified TL 3.2 $27,900 View this listing Mileage: 7,070 Body Style: Sedan Exterior Color: Black Interior Color: Ebony Stock #: A6086 VIN: 19UUA66278A05547 More

Calling in to get an appointment did not go smoothly. Called hourly from 8AM until 10 AM left two voicemails since there was not a live person available to take the call. Finally called a service rep Called hourly from 8AM until 10 AM left two voicemails since there was not a live person available to take the call. Finally called a service rep I knew from a previous service call, and was given a time that same day. Dropping the car off was smooth, they pointed out that my headlights needed buffing which was a service I didn't know existed. The original reason for the visit was a Check Engine Light. This all took place at 6PM on a Thursday. No word on the car at 4:45PM the following day so I called in. Everyone busy, but a live person said someone would call me back (original service rep was on holiday). Long story short, when the back up rep finally connected with me an hour later, it was obvious the car had not been touched. Called back in an hour said I had a leak in my tank fill funnel, car should be OK to drive, no discussion on price to make it right, she agreed to waive the diagnostic fee. I asked to have the headlights buffed out, said no problem, it would be done on Saturday. At 1:45 PM on Saturday, no word on when it would be ready, I called in. A receptionist said someone would call me back. No one called back, I called in again, got the same receptionist who apologized, put me on hold, and eventually came back and said it was ready. Came by to pick the car up, it's pouring down rain. Paid the cashier, while the service rep said she would have it brought around. Waited 20 minutes outside, no car. Hunted down the General Manager who was out, expressed my concern to the assistant mgr who gave me the GM's card and the service rep's card. Waited another 10 minutes, and then loudly demanded my keys. Keys were given to me, went out in the rain, found my car and left. Sent an email to the General Manager outlining my concern around seeing the Acura brand so maltreated. Sent it return receipt, know he got it, zero response. So long as you are willing to do your own legwork and push the car through their system, the actual mechanical work is probably OK. I expected something better on the customer support side though from an Acura facility like this one, which these folks were unable to provide. More