Advantage Acura of Naperville

SIX THOUSAND DOLLAR REPAIR ESTIMATE 24 HOURS/37 MILES AFTER AN EXCELLENT REPORT AND A ROUTINE OIL SERVICE AT ADANTANGE ACURA OF NAPERVILLE. On March 26th I had my Acura MDX 2016 with 113K miles on it AFTER AN EXCELLENT REPORT AND A ROUTINE OIL SERVICE AT ADANTANGE ACURA OF NAPERVILLE. On March 26th I had my Acura MDX 2016 with 113K miles on it for an oil/filter/inspection service with Advantage Acura of Naperville. 24 hours and 37 miles near later near Downers Grove all the dashboard warning lights started flashing along with a creaking front suspension. I got in touch with Rick Penington, Service Advisor of Advantage Acura who suggested that I have my car towed/driven back to the dealership and it would cost me $199.00 to have it diagnosed. It was late on the evening and contacted the closest dealer, McGrath Acura of Westmont who suggested to have the car towed in and would cost me $99.00 to have the vehicle diagnosed. Acura of Westmont provided me with a loaner. The following day I was shocked and jolted when I was given an estimate of $6000.00 for repairing the MDX. This was 24 hours after a simple oil service by Advantage Acura of NAPERVILLE!!!! The outcome of the diagnosis by McGrath Acura was the front suspension mounts were making the noise and needed new struts. The dash lights warning was related to the DTC codes P0301, P0306, P0300, P0420 requiring a new catalytic converter and related sensors. The total estimate to get the MDX back on the road was $6000.00. This $6000 tab surely deserves extensive scrutiny and publicity, 24 hours and 37 miles after a simple and routine oil service at an Acura dealer - Advantage Acura of Naperville. However, considering an unpleasant experience in the past with Continental/Advantage Acura with my Acura TL 2010 (which I still own) I have grave concerns about the quality of their service department with my present $6000 repair bill on my Acura MDX 2016 after their oil service. In March of 2017 Continental Acura serviced the front brakes on the TL. On the August 25th of 2020 the brakes were getting noisy, and I had them inspected by Bob Lindsay Acura, Peoria who discovered that the front brake pads were incorrectly installed. I then brought this issue to the attention of Rick Pennington who recommended reinstalling the brake pads on August 27th, 2020, and I was forced to pay the dealership again for the service. Rick Pennington, the service advisor admitted to the fact that the brake pads were installed incorrectly (referenced on the bill) by his dealership yet proceeded to charge me for the service. Rick Pennington should have had the wisdom to waive the charges for his dealership’s shoddy work. All documents are available as proof of their inferior service. Possibility of a defective hoist contribute to the front suspension damage. Could any of the emission control components get damaged during the oil service/inspection to warrant a failure 37 miles later? The experience with my Acura TL 2010 brake service and newfound $6000 diagnosis on the MDX 2016 warrants close attention on the shoddy services of Advantage Acura. Sometime past experiences are an indicator of future events/occurrences. Perhaps this is one of them too. In the end I was truly pleased with McGrath Acura of Westmont who ultimately put me back on the road. This indeed was a very expensive experience. More

Ashton is Very professional and not ‘high pressure’. Knowledgeable and easy to deal with. Pleasure to work with Knowledgeable and easy to deal with. Pleasure to work with More

We found the car we were looking for an advantage. Acura of Naperville could not have made the process, more smooth or easy. I don’t believe anyone out there would say buying a car is the best experie Acura of Naperville could not have made the process, more smooth or easy. I don’t believe anyone out there would say buying a car is the best experience in the world, but I can honestly say this was tops as far as no stress and ease of the entire process! John Nanni Was our sales person, and he was very knowledgeable, polite and easy to deal with, and we would recommend seeing him! Finance was a very simple process as well. Overall, we had a great experience, and we will buy another car from the dealership! More

We've bought 6 cars in 18 years from Naperville Acura, and were fortunate to have one of the most laid back and helpful guys I have ever worked with in the world of auto sales. And then Advantage bought and were fortunate to have one of the most laid back and helpful guys I have ever worked with in the world of auto sales. And then Advantage bought the dealership and they cleaned out all the older/experienced/expensive people. And they gave us an 18 year old to work with. Great kid. I have no problems with him. But why ruin a working relationship? This years TLX purchase went to another dealer farther away: better deal from a dealer that seems to care a bit more. More

Called to schedule an oil change. On the phone call with a service advisor I informed them we have an extended warranty with endurance that includes a maintenance plan with the hi li On the phone call with a service advisor I informed them we have an extended warranty with endurance that includes a maintenance plan with the hi line plus, meaning they pay up to $95 for an oil change. The phone rep said that would be fine and just bring our warranty card with us. We arrived 5 minutes early to our scheduled oil change and I provided the older gentleman with our warranty card that is accepted by all dealerships. I was asked by the service department rep if I bought the warranty plan at Advantage Acura, I told him no. The rep then proceeded to tell me it is only good at the dealership I purchased it at. I told the rep that is not accurate. I asked him to call the number on the card as they pay for our oil changes. The rep then told me no. I told the rep we use it at all the Acura dealerships in Texas and Louisiana. They cover more expense than the cost of the oil change at this location. The rep than said to me that they accept Endurance Warranty coverage on mechanical issues but not for maintenance work. It was glaring obvious this older gentleman had no idea what he was talking about. I drove out of the service area and called the General Manager who didn't answer, I also left him a message and no call back. I then called the Service Manager who didn't answer and left him a message as well. No call back. Is this because we have out of State plates? Or because my plates clearly State-DISABLED VETERAN? Or because my plate frame says 75th Ranger Regiment? Either of these will cause me to never go back. If they treat you like this to your face, imagine what they are doing to your vehicle when you are not watching. Avoid them, dishonest or worse, incompetent. Craig More

Great sales and financing teams, ask for Abe and Tony, respectively. My wife loves her new Acura. respectively. My wife loves her new Acura. More

As an unexperianced car buyer I was happy with the process. The negotiations were always friendly and the outcome was satisfactory. process. The negotiations were always friendly and the outcome was satisfactory. More

No haggle pricing. Good service and follow up from John Unger. Bought a new MDX. Painless process. Good service and follow up from John Unger. Bought a new MDX. Painless process. More

Sky was great to work with and he stayed on top of the transaction from start to finish. All good things to say about the whole buying experience. This dealership and staff is a strong 10 Do not hesit transaction from start to finish. All good things to say about the whole buying experience. This dealership and staff is a strong 10 Do not hesitate in buying from them. Believe me I am as picky about details when I am purchasing a vehicle. Ron Heintz Happy customer. More

We recently purchased a 2023 RDX and we’re highly impressed with the staff at Advantage. Our sales person, John and his colleagues in service and customer support did an outstanding job for us impressed with the staff at Advantage. Our sales person, John and his colleagues in service and customer support did an outstanding job for us More