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Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 819 reviews
November 16, 2022
NEVER get service done at this location! I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect to hear "Well I don't know anything about that." or "That person is not here today". I had to go in 4X to get 1 single issue fixed. The buck was always passed and I did not get to work with the same person twice after my first visit. Even Service Managers do not communicate to one another when something has been escalated to try and save any bit of a relationship. Don't waste your time -- I can tell you I had taken off work 4X to get this done. When they finally agreed on the 4th time to give me a loaner, they try to hit me with "well you need to pay for gas etc." Excuse me?! The only reason I am here today is because of your incompetence and inability to service my vehicle. I WILL NOT BE BACK TO THIS LOCATION!!! (Side note - thank you to the service tech that actually was in my meeting with Service Mgr #1 Todd -- and recognized me the 4th time to make good on what was promised bc Service Mgr #2 "had no idea what was going on." He was the ONLY competent person I dealt with) More
by Afur35
Employees Worked With
Nikki Van Doran, Glen Drobney
Helpful November 14, 2022
Bought a jeep that was "certified" and in two month I have dead batteries that the dealership refuses to replace. I am still in my 90 day window and they still will not accommodate me. Service is the w have dead batteries that the dealership refuses to replace. I am still in my 90 day window and they still will not accommodate me. Service is the worst everywhere I turned. I wouldn't buy or even have them put air in my tires. More
by CBASS2431
Employees Worked With
Nikki Van Doran, Glen Drobney
September 30, 2022
I worked with Ryan Budrewicz when I inquired about a vehicle. He set up the appointment for a test drive and review. He understood that I had a limited time during the day and he worked with me while vehicle. He set up the appointment for a test drive and review. He understood that I had a limited time during the day and he worked with me while I was there and offline while I was at home. Very professional, I'll be back. More
by j3rrygarciajr
Employees Worked With
Ryan Budrewicz
September 26, 2022
The best car buying experience ever. Everyone is friendly and knowledgeable. We were not pressured in anyway. It was a very smooth and fast buying experience. The dealership was clean an Everyone is friendly and knowledgeable. We were not pressured in anyway. It was a very smooth and fast buying experience. The dealership was clean and appealing. They made sure we had no unanswered questions and made us feel valued. More
by TVMALSV300
Employees Worked With
Drew, Robert and I think his name was Glen in Finance
September 15, 2022
Sold me a car with active recall. Cancelled deal after I was not allowed to take my car home with me and the part they needed was out of stock and not received until a month later. Wh Cancelled deal after I was not allowed to take my car home with me and the part they needed was out of stock and not received until a month later. While I was at dealer trying to make the sale however, Customer service was horrible and the sales team had such attitude. When I was in with finance guy, people kept coming in and out of the room, rolling eyes and throwing paperwork around. No respect for each other or customers. Spent my whole day at dealer going back and forth. Was told the best interest I could get was 5%…my credit is great and there was a 0% interest deal for the charger for Labor Day sale…once deal was cancelled because I couldn’t drive off with my purchased car, I then went to Moss Bros in California and had no hassle. I was given 0% interest because the credit I have is amazing…and got to drive off with the car in about 30 mins. Also, the dealer gave me a better deal on the car and I saved about $7-8k on interest over the years…this dealer here in AZ was not customer service oriented and wasted my entire day to purchase a car with open recall. Be aware when buying from them. Will not be ever going back and definitely will not refer or recommend any friends or family to this dealer. More
by ashly.a.schilhab
Employees Worked With
Dakota Barringer , Nikki Van Doran, Glen Drobney
September 14, 2022
Robby our sales guy was so friendly and was on top of everything. From the the first introduction and leaving with a car. Everyone was outstanding. everything. From the the first introduction and leaving with a car. Everyone was outstanding. More
by canuckinohio
Employees Worked With
Robby in sales, Nikki Van Doran, Glen Drobney
September 06, 2022
Devin Ramierez was the sales Rep I worked with, he was friendly, helpful and informative. I had recently visited several other dealerships but they came up short, not having what I wanted or not willin friendly, helpful and informative. I had recently visited several other dealerships but they came up short, not having what I wanted or not willing to agree on mutual concessions; next time I'm shopping for a new vehicle I will start with Airpark and save myself some time and aggravation. More
by AZteamgreen
Employees Worked With
Mike _____ (Sales Manager)
