Please steer clear of this dealership, horrible customer service! The review is long but worth the read. They may have a large selection and even possibly have the exact vehicle you are looking for, but do not buy from this establishment. Here is how my experience went. I called in and David Head answered. I told him I was looking at a jeep at another dealership and was wondering if they could offer the same deal since they are 2 miles from my office and it would be far more convenient. After David asked me a few qualifying questions, he then told me, "I don’t see any reason why we couldn't offer you that price, when can you come in?" I then called my wife to see when she could meet me there. During this process, the original dealership I was talking to called me back and offered me a better deal so I then called David to see if they could match the new deal that was offered. He said he would have to look at the numbers and call me back. Well, after hours of waiting and me calling a couple of times to find out his answer, I finally got a hold of him. He said he couldn’t do that deal but he hadn’t run the number to see what my price would be, mind you it had been over 4 hours at this point. I asked him when he would have time to give me the exact number and he said an hour. Well, 1 1/2 hours later a salesperson called me and offered me a price that was $2k higher than David had agreed to on the first phone call. How does that work? I then asked for David and he pretended to have no idea what I was talking about. They mentioned that they record all calls and I asked if they could look up my first call, and the strangest thing....that particular call was not in system. All other calls were. Based on the shady business that was going on, I asked that David have the GM Coye Pointer call me so I could inform him of poor business practice, and I still have not heard from anyone and its been 4 days. You have now been warned; take your business to a dealership with ethics, not Airpark.
David Head, Robert Pitman
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