Worked with an internet Manager Mike Rowe and obtained pricing on a 2017 Jeep Grand Cherokee via e-mail and phone. I had a trade in and understood it might vary a little bit upon actual inspection. Goal was to be in and out less than 30 minutes since all the work was done upfront. I arrived at the dealership, and was brought to Mike who barely offered a smile when he saw me. Since I was helping a friend out, at one point he turned to her and asked if she had ever purchased a car before. Seriously? She is 59, successful, educated and you ask if she has ever purchased a car. How insulting and patronizing. He goes away and leaves us waiting and upon his return he begins to say how the trade in of a perfect 2015 Audi A4 is lower and lists all the reasons. So, the new out the door price is $5,000 higher than the quote he gave me in an e-mail. I told him we are not playing the game of back and forth for 2 hours. Honor your quote. He leaves again and comes back 15 minutes later with another equally bad price. Had enough and demanded the keys back to the Audi. Left and obtained the same vehicle from another dealer thousands less and with a much more respectful and honest individual. Will never buy a car from this dealership.