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Airpark Chrysler Jeep Dodge RAM

7801 East Frank Lloyd Wright Boulevard, Scottsdale, Arizona 85260
Sales: (480) 696-5885

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Average
50% Recommend

Overall Rating 3.2

381 Lifetime Reviews

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Airpark Chrysler Jeep Dodge RAM
381 Lifetime Reviews
Airpark Chrysler Jeep Dodge RAM Info
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381 Dealership Reviews
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Reason For Visit
Sales (New)

"Jeep Purchase at Airpark Chrysler, Dodge and Jeep"

I made an on-line inquiry regarding a Jeep Wrangler, and was answered promptly by Dennis Wilkins. I had many questions regarding the vehicle I wanted, and Mr. Wilkins patiently and professionally helped me to decide exactly what would be best for me. He was very patient while I was shopping, and helped me to find just the car I wanted. He responded right away to my calls, and spent considerable time helping me understand the various features of the car.. I would highly recommend both Dennis Wilkins and the Airpark dealership to anyone shopping for a new Chrysler product.

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Dennis Wilkins
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Reason For Visit
Sales (New)

"Excellent salesman"

My husband stopped in to look at Jeeps. He met Benjamin Smith who was very honest, straight forward, knowledgable and helpful. We went back a few days later so that I could also test drive a Jeep. Benjamin Smith was also very helpful and very good. We would gladly buy a vehicle from him anytime, and we would recommend him to everyone.

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Benjamin Smith
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Reason For Visit
Sales (New)

"Stay away - dishonest, deceptive sales and poor service!"

We met with a salesperson at Airpark based on their "e-pricing" on a Rubicon JK Unlimited. They pushed hard for expensive dealer add-ons from the start, inflating the price by thousands. They also claimed that the factory warranty would be voided by a low lift and larger tires. The salesperson pretended he wasn't sure if this was true or not (there is a federal law preventing them from voiding your warranty on the factory parts unless your install caused the problem directly) and then, when pushed, had a paper copy of the factory warranty in his backpack the entire time! They wanted ~$9,000 for an AEV 2.5" lift on 33" MT's, about double the going rate in the marketplace and tried to claim that if they installed the lift, Chrysler would warrant it (also a lie). The parts counterman was rude to my wife as she tried to spend her money at their parts counter (on her own Jeep), and when I let the salesman know, as a courtesy, that we had gone with another brand he sent me a snide, rude email (to which I did not stoop to respond). These guys are rude crooks. Jeeps are great vehicles (we have owned 3) but I would not give this dealership a penny of my business, ever.

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Mark L'Abatte
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Reason For Visit
Sales (New)

"Out the door and out of mind"

Bought a 2014 $55,000 Grand Cherokee Overland diesel through internet sales. Took about 3 1/2 hours to do the paperwork even though I had an appointment and it was a cash deal. Had to ask to get the fuel tank filled, and they still only put a couple of gallons in the DEF tank. They put a $1,000 charge on my credit card (cash deal), and since the purchase two months ago have, with one exception, totally ignored every communication I sent including numerous phone calls and emails including to sales, including the sales manager, finance and service. I have yet to receive a copy of the warranty and am stioll uncertain whether the spare is correct - the Off Road Adventure package comes with a full-size but it is a different size and make than the other four. Paula in the office did credit back the charge on the card when I got hold of her. This is an expensive Jeep - I got it at Airpark because it was the only one in the area with the right equipment. I now wish I had waited, and I am thankful I'm out of state so I don't have to experience their service dept. Absolutely the most miserable experienced at a dealership I have ever had, and would never, ever recomend them. I'm a car guy,and people really love this vehicle I got. I bought a 2013 Ram Laramie diesel from Larry Miller Avondale. They may not be perfect, but they are decent. When people ask me about the Jeep I tell them to check out Larry Miller and avoid Airpark at all cost. Airpark seems to have a realtionship with Alice Cooper - bet he never bought a vehicle there. If I were in the habit of using 4-letter words I could coin a few new ones for Airpark. You don't expect a pleasurable experinece buying a new vehicle, but this was an abysmal experience,and well worth going out of your way to avoid. Eric

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Brandon and others
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1


Reason For Visit
Service

"Purchased my Jeep from Airpark Jeep and that is where the..."

Purchased my Jeep from Airpark Jeep and that is where the adventure begins. The Finance Director is the rudest person I have ever met. When I traded in my Jeep Grand Cherokee due to issues that could not be resolved, first I took a bath on that transaction, second they were suppose to transfer all the warranties that I had purchased over to the new JKUR Wrangler. Well they did, but instead of issuing a Chrysler Warranty, they purchased a MPP Warranty (which is owned by the same company as Airpark). After several conversations I decided to return the warranty. I was told to expect the check in 4 weeks. When the check was not received...I went down to the dealership and asked for an update-- I was told that MPP sent the check to my lien holder. Well that is great but the Jeep is paid off so now what. I was told its out of their hands ... oh did I mention that at no time did they ask me for proof of a pink slip? nope I even asked ... So basically I am out $2500.00 unless the bank catches the overage. They would not give me any information (who the check was from, issuing bank, reference number- nope nothing no contact information at all). Granted I was getting frustrated at this point and I asked the Finance Director (who came over to see what is up) so now what?...how am I suppose to follow-up? Well he took exception to this question and asked me to leave. So here is the moral of the story... when they change process or give you false/incorrect information and you ask now what do you do ... they simply don't care ... and only care until you purchase the vehicle -- once the money is laid down ... you are asked to leave. They simply do not care about customers or the customer experience. Now about the service... (note the service director is new and is a really nice guy) the department still is suffering from a talent perspective. Todd is working on the issue however at the time of this writing the following is true. Be prepared to take your vehicle back at least 3 times for the same thing before there is a chance of it being fixed. On several occasions I took my Jeep in at 7:00 AM only to be told at 3:00 PM that they would not have time to perform the requested service. On other occasions I was told a part was in ... drove down only to find out that the part was not in, or wrong, or was given to another customer. Beware-- you have been warned !!!

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Employees dealt with

Jason- Finance Director, Todd Service Manager, Damon Salesman
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2


Reason For Visit
Sales (New)

"Of all the dealerships we went to, Airpark Chrysler was..."

Of all the dealerships we went to, Airpark Chrysler was the only one that didn't make us feel like we were being attacked by vultures. Drake Dugan was the best salesman I've encountered when purchasing a car. He was knowledgeable, friendly and went the extra mile for us! I highly recommend Drake Dugan at Airpark.

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Drake Dugan
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Reason For Visit
Sales (Used)

"AFTER VISITING SEVERAL DEALERSHIPS IN THE AREA, I WAS..."

AFTER VISITING SEVERAL DEALERSHIPS IN THE AREA, I WAS RELIEVED WHEN I FOUND WHAT I WAS LOOKING FOR HERE. MIKE LABUSH WAS VERY INFORMATIVE AND HELPFUL IN MAKING MY CHOICE. HE EXPLAINED ALL THE FEATURES VERY WELL, HE UNDERSTOOD WAHT I WAS LOOKING FOR AND WHAT I NEEDED IN A CAR. THANK YOU MIKE. I WILL DEFINITELY COME BACK TO YOU FOR MY NEXT CAR.

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Employees dealt with

MIKE L
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Reason For Visit
Sales (New)

"Please steer clear of this dealership, horrible customer..."

Please steer clear of this dealership, horrible customer service! The review is long but worth the read. They may have a large selection and even possibly have the exact vehicle you are looking for, but do not buy from this establishment. Here is how my experience went. I called in and David Head answered. I told him I was looking at a jeep at another dealership and was wondering if they could offer the same deal since they are 2 miles from my office and it would be far more convenient. After David asked me a few qualifying questions, he then told me, "I don’t see any reason why we couldn't offer you that price, when can you come in?" I then called my wife to see when she could meet me there. During this process, the original dealership I was talking to called me back and offered me a better deal so I then called David to see if they could match the new deal that was offered. He said he would have to look at the numbers and call me back. Well, after hours of waiting and me calling a couple of times to find out his answer, I finally got a hold of him. He said he couldn’t do that deal but he hadn’t run the number to see what my price would be, mind you it had been over 4 hours at this point. I asked him when he would have time to give me the exact number and he said an hour. Well, 1 1/2 hours later a salesperson called me and offered me a price that was $2k higher than David had agreed to on the first phone call. How does that work? I then asked for David and he pretended to have no idea what I was talking about. They mentioned that they record all calls and I asked if they could look up my first call, and the strangest thing....that particular call was not in system. All other calls were. Based on the shady business that was going on, I asked that David have the GM Coye Pointer call me so I could inform him of poor business practice, and I still have not heard from anyone and its been 4 days. You have now been warned; take your business to a dealership with ethics, not Airpark.

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Employees dealt with

David Head, Robert Pitman
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3


Reason For Visit
Service

"I bought a new dodge charger from another dealership and..."

I bought a new dodge charger from another dealership and took it for its first oil change at this dealership since it is close to my work. I waited to buy a car for a long time a got a really cool car, the charger road and track with the hemi engine. It is a black car with black interior and powerful. When I picked up my car the valet kid smirked at me weird and when I got back to my office, that is just under one mile away I realized there was 30 more miles on my car than the mileage out on my paperwork. I went and looked at the car and there was mud under the car and on the wheels and the car was supposed to be washed. I was in a hurry when I picked up the car so did not think to look for this at the time. I called my service writer who never called me back, still hasn't, I called the Service Manager who denied any wrongdoing. Then I called the General Manager daily. It was four days before I got a phone call back. He also denied it and said, "What do you expect me to do? Fire everybody?" Not the appropriate response to a customer whose car was essentially stolen and taken for a joy ride apparently on an unpaved road. Never got an apology, never offered to pay for a quality check by another dealer, never offered to credit the card for the service, or reimburse for the gas used on this joy ride. Nothing. I highly encourage you to purchase and take your vehicle elsewhere. Who knows what the staff are doing with those cars.

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Employees dealt with

Service writer, Service Manager, General Manager
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Reason For Visit
Sales (Used)

"Poor Service & No Integrity I am certainly..."

Poor Service & No Integrity I am certainly disappointed in the service that I have received from your used car sales manager, Frank. I called in and inquired regarding a Dodge 2500 that I saw listed on the internet. I first dealt with a sales person and was then contacted by Frank. I explained to Frank, that I would be buying from out of state to qualify for a year-end tax benefit. I also explained that I am a business owner in Los Angeles and was prepared to pay cash. We agreed on a price that was acceptable to both of us. I received an email from frank with the beak down of p\vehicle price, tax & license with his signature and a place for me to sign as acceptance. I signed the document and I emailed the signed confirmation back to Frank. I then called Frank to coordinate payment and arrange pickup details. Frank informs me that said that there was someone else who was in the showroom and interested in the truck. He promised to call me back in 5 minutes and let me know the outcome. Of course, I did not hear from Frank in 5 minutes. I did receive a call from the original sales person an hour and 20 minutes later informing me that the truck was sold and you had addition trucks available for sale. The one suggested has significantly more miles and not what was agreed upon and was priced in the same price range. After reaching out to the general manager his response was “ I appreciate you contacting me so I can use this experience to train with my staff. I’m sorry we were unable to earn your business. Unfortunately we often have more than one client looking at the same vehicle. With new vehicles we can usually find another unit but with a used car its harder to duplicate.” Online buyer beware, this dealership has poor integrity and is clearly misguided in its service approach. In these days of online sales, it is surprising that Airpark Dodge Chrysler Jeep RAM Fiat offers vehicles for sale, agrees upon a price in writing and then pull the deal and sell to another buyer. They probably took another poor soul for more money. Do yourself a favor; find another dealership with integrity and a real commitment to servicing their customer.

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Employees dealt with

Frank - Sales Manager
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