I set an appointment for service in the morning. The service area is grid locked. It takes 45 minutes past the appointment time to turn the vehicle over to a service writer. The day goes by without any communication. I called late the first day, early the second and made my final call later that morning telling the service writer that if she did not call me back, then my next call would be to the GM. That got me a return call stating the car would be done in an about an hour. I get a ride to the dealership and was told to wait for the service writer who proceeds to tell me that not only is the car not fixed but the job has not even started! I went to see the Service Manager, describe the lack of communication and the false information. She agrees it is unacceptable and will handle the matter going forward. Then she too fails to communicate. I called her twice the following morning, and no call. In the early afternoon, I get a call from the service writer stating the car will be done later today. She calls again later and says the job is completed. I am yet to pick it up. I believe a customer is entitled to be kept updated as to the status of repairs and that phone calls should not go unreturned. Further, communicating false information about a job being done wasted hours of my life. I can understand parts issues, but basic service skills are NOT practiced at AirPark. I will look for another dealership and if possible, never return.
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