Bought a 2014 $55,000 Grand Cherokee Overland diesel through internet sales. Took about 3 1/2 hours to do the paperwork even though I had an appointment and it was a cash deal. Had to ask to get the fuel tank filled, and they still only put a couple of gallons in the DEF tank. They put a $1,000 charge on my credit card (cash deal), and since the purchase two months ago have, with one exception, totally ignored every communication I sent including numerous phone calls and emails including to sales, including the sales manager, finance and service. I have yet to receive a copy of the warranty and am stioll uncertain whether the spare is correct - the Off Road Adventure package comes with a full-size but it is a different size and make than the other four. Paula in the office did credit back the charge on the card when I got hold of her.
This is an expensive Jeep - I got it at Airpark because it was the only one in the area with the right equipment. I now wish I had waited, and I am thankful I'm out of state so I don't have to experience their service dept. Absolutely the most miserable experienced at a dealership I have ever had, and would never, ever recomend them. I'm a car guy,and people really love this vehicle I got. I bought a 2013 Ram Laramie diesel from Larry Miller Avondale. They may not be perfect, but they are decent. When people ask me about the Jeep I tell them to check out Larry Miller and avoid Airpark at all cost. Airpark seems to have a realtionship with Alice Cooper - bet he never bought a vehicle there. If I were in the habit of using 4-letter words I could coin a few new ones for Airpark. You don't expect a pleasurable experinece buying a new vehicle, but this was an abysmal experience,and well worth going out of your way to avoid.
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