Airport Ford

This is the second SUV I've bought from Jim Grefer. Jim found me exactly what I was looking for without a big sales pitch, just honest answers to my questions. It was quick and easy. Love my new car! T Jim found me exactly what I was looking for without a big sales pitch, just honest answers to my questions. It was quick and easy. Love my new car! Thanks Jim! More

After a quick initial response, I never heard back. Purchased new vehicle from Paul Miller Ford in Lexington. Purchased new vehicle from Paul Miller Ford in Lexington. More

If I could leave zero stars I would. Took my 2020 Fusion in for the known cracked flex plate issue on January 18th. The first time they called me the gentleman tried to sell me on puttin Took my 2020 Fusion in for the known cracked flex plate issue on January 18th. The first time they called me the gentleman tried to sell me on putting a new transmission in it at a cost to me of over $6000. When I told him that I knew it was just a cracked flex plate and it was a known issue with them he said well we always advise everyone to change the trans so it there are issues later. They give no communication, we called on several occasions and the person we talked to would say it hadn’t even been looked at then the manager would say well we are just waiting to get it in the shop. They had all the necessary parts to complete the repair just kept saying they couldn’t get it in. Why make appointments if you can’t service the cars. Fast forward to when I went to pick it up 35 days later, I went in to get it I stood at the counter for 5 minutes in front of someone only for him to say go to him if you need help very rudely. This place has horrible customer service if you need you car quickly or need a car stay away. They wouldn’t even listen to ford when they asked them to put in for a rental. Terrible experience!!! More

The only dealership that would deal with me. Did not have to battle over pricing. Loyal ford buyer.4000.00 off asking price right away Did not have to battle over pricing. Loyal ford buyer.4000.00 off asking price right away More

Great experience, no hassle, good people, would buy from them again. Thanks airport Ford and Jeff them again. Thanks airport Ford and Jeff More

My experience at Airport Ford service has always been outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there. outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there. More

Helpful scheduling. Good follow-up from service department. Estimate was on track. Car running well now. Thank you! Good follow-up from service department. Estimate was on track. Car running well now. Thank you! More

Airport Ford treated me with professionalism and courtesy. They completed the service on my new Explorer exactly as they promised. I highly recommend them to everyone. courtesy. They completed the service on my new Explorer exactly as they promised. I highly recommend them to everyone. More

Have always serviced our Fords at Airport Ford. The whole service group is outstanding in my book. Always there to help. Would recommend anyone with a Ford to take it there for service. I have pers The whole service group is outstanding in my book. Always there to help. Would recommend anyone with a Ford to take it there for service. I have personally known Guy for many years and have gotten to know all the advisors over the years. They are A-1 More

Ed at the service desk could not of been nicer very helpful and knowledgeable and squeeze me in when they had no openings. helpful and knowledgeable and squeeze me in when they had no openings. More