Back

Airport Honda

Alcoa, TN

4.9
3,217 Reviews

2844 Alcoa Hwy

Alcoa, TN

37701

Directions

By Type

3,217 Reviews of Airport Honda

January 26, 2017

Honda 2017 My salesman JB was very easy to work with and the service department is great but unfortunately I can't say the same about the manager of airport Hond More

by Ruger260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trustin Hampton, Homer Hart, Rick McGinnis, Jeffrey Baerns
January 26, 2017

Great experience Bruce was very helpful in helping us find the right vehicle for our teenage son. The experience could not have been any better. We highly recommend bo More

by Joe0126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Bruce Wayne
Jan 26, 2017 -

Airport Honda responded

We would like to thank you for taking the time to write this review on Dealerrater. We hope your son is enjoying his new car and please do not hesitate to contact Bruce should you need anything.

January 24, 2017

Great Experience This was probably the best car buying experience I've ever had. Bruce and Brett answered all of my questions and allowed me as much time as I needed t More

by AT Campbell
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Brett Marriott, Bruce Wayne
January 24, 2017

Great dealership! We had a great experience purchasing our new vehicle here. All the sales people were incredibly welcoming and knowledgeable. They have a large selecti More

by CMcKenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geof Ryback, Jeffrey Baerns
Jan 24, 2017 -

Airport Honda responded

hank you so much for your review. We appreciate your business.

January 17, 2017

Would not go back. Certified cars are really not looked over carefully before they go on the lot...not really certified. Had we not found the problems, they would not h More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Denny, Trustin Hampton, Tim Bowers
Jan 17, 2017 -

Judy responded

A customer believes that when they purchase a Certified car that it has been thoroughly and carefully looked at. It should not be up to me, the sales person, or my son to check for faults; it is up to the person/persons who certify the vehicle . That's what trusting the dealer is all about. The rear view mirror was positioned in such a way that the windshield damage could not be seen on the day we purchased the car. The damage existed BEFORE I drove it home, and I strongly object to any insinuation that it was done after it was driven home. In fact, when we brought it back for you to repair the windshield--that was when the wheel covers were scuffed by one of your people.. One was repaired; the other still is there, but not noticeable enough to go through the hassle. I did take the car , and another, for a test drive, but you must admit that 20-30 minutes test-driving the car does not give you enough time for an informed and important decision for buying a car. As for signing that I was informed, there was so much back and forth and discussion and papers flying that we were lucky to leave within 24 hours, and I was lucky to have any presence of mind left. Paperwork can be presented properly but circumstances don't always dictate an understandable response. Again, we do not believe the fault lies with Tim, the salesperson, but with the way the dealership interacted with us. I do not appreciate this, and will not purchase a car from Airport Honda again, nor can I recommend them.

Jan 19, 2017 -

Judy responded

Enough said.

January 10, 2017

Enjoyable experience They were fair and honest Jeffrey took the time to show me all my options all the available car is in my price range and went the extra mile with me More

by Bobweishaupt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Jeffrey Baerns
Jan 10, 2017 -

Airport Honda responded

Glad you had a great experience and JB was able to assist you in purchasing your new car. If you need anything don't hesitate to contact JB!

January 01, 2017

Love airport Honda Airport Honda has a great selection and made the process easy and we were able to negotiate a price within our budget. We would highly recommend the More

by 2alefiraynewcarloveit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Jeffrey Baerns
December 31, 2016

Easy and painless! Great customer service! Worked with deal and not all day process. I was scared to go to a large car dealer but he made me feel comfortable with whole More

by Jenny4584
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Homer Hart, Jeffrey Baerns
Dec 31, 2016 -

Airport Honda responded

Thank you for your review. We are glad that you had a great experience at our dealership.

December 29, 2016

2017 Fit Lx I bought my first car 2 days ago from this dealership. Let me say that the process could not have been smoother. A great vehicle for a great price. Bu More

by fitfreak719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Coffman, Dan Sanford, LaMarcus Thompson
December 28, 2016

Purchase of a 2017 Honda Accord Hybrid I recently purchased a 2017 Honda Accord Hybrid from Airport Honda. JB Baerns assisted with the sale and did a good job. He has been very responsive s More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Baerns
Dec 28, 2016 -

Airport Honda responded

Thanks for your review. Hope you are enjoying your Hybrid Accord and if you need anything let JB know.

...
260
...