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Airport Honda
Alcoa, TN
3,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,216 Reviews of Airport Honda
December 21, 2016
Price quote scam to get you to come in This dealer quoted me a price on the phone. When I went in, the salesman said he had misquoted and the out-the-door price was going to be about $2400 This dealer quoted me a price on the phone. When I went in, the salesman said he had misquoted and the out-the-door price was going to be about $2400 more than the quoted price. The sales manager came in and began trying to bargain with me., making the OTD price a little less. I realized that this was this dealership's method of getting the buyer into the store, and it essentially was a scam. I know dealers lie, but this one went overboard with the trick they pulled on me. Bottom line: don't fall for a price quote given over the phone, or at least be prepared for another price when you go in. More
by Frustrated
Employees Worked With
Joe Jemley, Jeffrey Baerns
November 08, 2016
Wonderful Services and Employees I purchased my used car in dec of 2015 and have had it for about 10 months now. I have gotten the car serviced at this dealership twice since purchase I purchased my used car in dec of 2015 and have had it for about 10 months now. I have gotten the car serviced at this dealership twice since purchase and have had nothing but good results. The dealership has excellent service pricing, for being a dealership. The dealership is easy to work with and get in contact with. When I have had my car serviced, they have been quick even though one time I walked in. The last time I had service done to my car I scheduled the appointment 3o minutes before I arrived. They were quick and made sure that I knew everything that was going to happen on the vehicle before it happened and also the costs (this was on a Tuesday morning around 8 am; with Alex Tipton). Along with oil changes (at least), there is a free multipoint vehicle inspection that is included, which makes me feel very confident of the safety of my car when I drive off the lot. When I first purchased the car Mr. Love made sure that everything about the car was just as I preferred and needed it. So far the car has been extremely reliable and the car is in great condition. The car was well maintained by the owner(s) before me. Henry Love makes sure to keep in contact with me via phone and emails to make sure that my car is still treating me as it should. There are also some promotions and discounts that I receive from the dealership. Henry does not not feel like a car salesmen at all, but is someone who actually cares about the well-being of his customers. More
by ToriV
Employees Worked With
Henry Love, Alex Tipton
October 25, 2016
The best place to buy a car I have been shopping at Airport Honda since 1999. I have always been treated with respect and I have gotten the car I wanted with the features and pri I have been shopping at Airport Honda since 1999. I have always been treated with respect and I have gotten the car I wanted with the features and price that works for me. Mys salesman, Floyd Glenn, is patient. He takes his time with me each time I am ready to purchase. He is thoughtful and calls several times throughout the year just to say hello and to see how things are going with me and my vehicle. He has also helped my family members when they were ready to purchase. The service department is phenomenal. I have lived in several cities and no matter how far I am from the dealership, I always have my car serviced at Airport Honda.. I will definitely go back for my next Honda and I highly recommend this dealership to my family and friends. More
by rcolquitt
Employees Worked With
Floyd Glenn
October 24, 2016
First Time Buyer This was my first time buying a new Honda. Trenton Simpson was completely awesome! He was so kind and helpful as well as the others who helped me as w This was my first time buying a new Honda. Trenton Simpson was completely awesome! He was so kind and helpful as well as the others who helped me as well. Thank you!!! More
by Amanda Norton
Employees Worked With
Trenton Simpson
October 19, 2016
Awesome I would buy a car anywhere Trustin and Dan Work. This is the 3rd Vehicle I have purchased from this dealership, and I sent my son there to purchase I would buy a car anywhere Trustin and Dan Work. This is the 3rd Vehicle I have purchased from this dealership, and I sent my son there to purchase his car! More
by Riggs !
Employees Worked With
Trustin Hampton, Dan Sanford, Homer Hart
October 11, 2016
Very poor service I had an 8:15 appointment on October 8, 2016 at the Airport Honda at 3069 Airport Highway Alcoa, TN and arrived at 8:00 am. I requested service as my I had an 8:15 appointment on October 8, 2016 at the Airport Honda at 3069 Airport Highway Alcoa, TN and arrived at 8:00 am. I requested service as my Tire Pressure service light was on. Bill Burns told me that my vehicle would be serviced under Express Service. I watched customers come and go in the service waiting area. I was never advised the status of my service so at 10:15 and in a crowded service room, I asked those seated if 2 hours was reasonable time to have my tires checked. I was told by several people there that it wasn't and to check with the service department. I walked into the service area to be ignored by one service representative and waited until someone arrived to help me. I asked for the keys to my car so I could go somewhere else to get my car serviced. My car had been serviced and Bill Burns neglected to tell me. I asked him how long had it been completed and he stated 30 minutes. I didn't believe him as I think it was longer. I asked twice to speak to his supervisor and was told he wasn't there so I asked to speak to his supervisor's supervisor and got no response. Never did I get an apology but I did get Bill Burns card with free service written on the back. I asked if it would work at other dealerships as I wouldn't be back. No response again. I have one word to describe the service department at Airport Honda- incompetent. More
by Airport Honda Bad Customer Service
Employees Worked With
Bill Burns
September 27, 2016
Tim Bowers I recently visited this dealership in Alcoa. I was in the area searching for a new car for myself. As soon as we arrived, Tim Bowers was there to gree I recently visited this dealership in Alcoa. I was in the area searching for a new car for myself. As soon as we arrived, Tim Bowers was there to greet us and gave us a look around at the cars. He followed up with us and eventually we were able to find a car that was just right. Excellent customer service and beautiful work ethic. Mr. Bowers made sure that we were on the road in the safest, most suitable car. I would definitely recommend this Twin city dealership for your next car! More
by Mohamed Shoieb
Employees Worked With
Tim Bowers
August 30, 2016
Great Treated very professional. The salesman Dan Sanford helped me get the best possible deal. Since I had an appointment with Dan, he was there at the do Treated very professional. The salesman Dan Sanford helped me get the best possible deal. Since I had an appointment with Dan, he was there at the door to greet me. What a way to start the car purchasing experience! More
by bvannie
Employees Worked With
Dan Sanford, Homer Hart, Geof Ryback, Brad Krauss
August 16, 2016
Love buying a car here Can't say enough good things about airport honda they,work hard to get you what you want at the right price. Where else can u go and say you bought yo Can't say enough good things about airport honda they,work hard to get you what you want at the right price. Where else can u go and say you bought your car from batman my salesman Bruce Wayne is amazing thanks for all you do... More
by Alexashyanne
Employees Worked With
Homer Hart, Bruce Wayne, Sharon Holst
August 16, 2016
No pressure I was really worried about buying a car again because my last experience was not great. But I had a very good experience at the honda dealer in Alcoa I was really worried about buying a car again because my last experience was not great. But I had a very good experience at the honda dealer in Alcoa. My salesman was Bruce Wayne (seriously). He did not pressure me. Very nice man to deal with and I would by another vehicle from him again. More
by joyjenkins53
Employees Worked With
Bruce Wayne
