Al Packer's White Marsh Ford

AVOID this dealership - typical high presure, rude, unproffesional,unfriendly,..... just the worest. I went to the dealership to buy F150 and when I picked one out went back to the showroom and the sal unproffesional,unfriendly,..... just the worest. I went to the dealership to buy F150 and when I picked one out went back to the showroom and the salesman went to get the numbers from his manager and I realized that the discount was only few hundred dollars and then they added the freight back in that made the price higher than MSRP also they kept the rebates that was offered by Ford and when I asked about the rebates, the salesman went back to his manager and came back with only $1500 rebates trying to keep $3000 the rest of the rebates and after alot of back and forth I had to leave and went to another dealership and bought my truck. DO NOT GO TO AL PACKER FORD More

We purchased a 2008 F-250. An hour into our drive home after buying it the truck started to smoke from the tail pipe. I called the dealership the next morning and the salesman just tried to explain the pr after buying it the truck started to smoke from the tail pipe. I called the dealership the next morning and the salesman just tried to explain the problem away. Once your off the lot they are done dealing with you. Before purchasing the truck both me and my husband were told that Al Packer doesnt let any used vehicle leave the lot with anything wrong. I specifically asked what their return policy is and I was told there is no return policy but we had 60 days to return the vehicle and exchange it for something of equal value. When I told our Salesman that we wanted to return the truck he said we couldnt and that they dont have an exchange policy so basically both my husband and I are being called liars. I spoke to one of the managers and he seemed annoyed and was short on the phone with me. He then told me that I need to deal with Ford direct and they cant do anything to help us. I then wrote a letter to the General Manager a couple weeks ago and still have not heard back. We have had our truck for 7 weeks and it has been back to our local Ford 4 times and has to go back again in a few days!! More

We recently purchased a used vehicle from the dealer and felt that we were pressured throughout the process to take the vehicle home that day while not getting specific answers on cost and rates. We worked felt that we were pressured throughout the process to take the vehicle home that day while not getting specific answers on cost and rates. We worked with the salesperson to obtain the interest rate and final cost. When we discussed what we need and were looking for on cost and rate, the salesperson said it would not be a problem however we were never given final specifics until the end of the sales process. At that point we were told they could not get us the interest rate we could get elsewhere and that they could not come down to the cost number we were looking for. We took delivery of the vehicle and were able to obtain an even better interest rate elsewhere than what we were asking for. When we got the vehicle home we looked it over and found a couple of minor items that we took back and requested to be fixed. The manager said that this is not something they do and we should have identified them before we left the lot. When I explained the problems we had, he said to bring it in and they would take a look at it to see what they could do. I took the vehicle in only to be told that they were cosmetic items and the sales department would not take care of these items for us. A very disappointing experience and poor service from the sales group. More

While the buying experience was fine, the after experience was awful. The car we chose did not have cruise control but the salesman told us we could add it, which we opted to do. They coudl not d experience was awful. The car we chose did not have cruise control but the salesman told us we could add it, which we opted to do. They coudl not do it right then, so we woudl have to bring it back. As we both work, and can't take time off, we asked at the time of sale if we coudl have the work done on a weekend, and were told that we could. However, when I called 2 weeks later to schedule the appt, was told that in fact, we could not do it on a weekend. So we had to wait for a day off, that they were open to book the service. I called to book the service as well as to have the key fob which has ceased to work, repaired. I was told that those services were booked and I would receive a confirmation email, which never came. I called back to verify that I was in fact booked for both services and was told yes. We dropped the car off after hours for the service appt the next day. When I called at 10 AM the day of service to find out when the car woudl be ready, the service person had no idea that cruise was supposed to be installed. I was sent to an "aftermarket" person who had no idea why service had scheduled it without letting her know. I asked her to make sure that cruise was added that day, which she was not able to do. We were told that they would work on it that day and finish it up the next AM (meaning we still had to take another day off of work). However, when we called the next day to confirm a pick up time, the service person said that the aftermarket person didn't leave the paperwork and they didn't know where the car was. After tracking her down on her cell phone they determined that they had sent the car off to a third party without alerting us to that, and when I asked where it was they wouldn't tell me. I demanded they get that information and call me back or I would report the car stolen. They called me back with the name of a third party vendor I could never track down, and said I could pick my car up when it was returned at 6:30 or 7 that night or they could call it back with the service not complete, it was my choice (what a choice!). It's 1PM now and who knows if it will be there when I get to the dealership. Absolutely the worst service ever. DO NOT DO BUSINESS WITH THIS DEALERSHIP! More

Sales approach was typical and easy to counter. Salesman Greg Boone knew little, made up answers we knew were wrong, actually entertained my wife and I. In came George, his supervisor to ask how it was goin Greg Boone knew little, made up answers we knew were wrong, actually entertained my wife and I. In came George, his supervisor to ask how it was going, how Greg was treating us, etc. He took over the deal, tried to relate to my career with stories of similarity to build rapport. We were buying a year old salesman car with over 7k on it. Had a few flaws, but deal wasn't bad. Flaws were noted on a "We Owe" slip which they would cash in when the remote start and other items came in. They failed to fix one of the issues, said it would be too expensive. They also failed to update the Nav system, the same one the salesman said "...was either updated automatically or Ford sent CD's to you periodically." The main issue here was the abandonment from the sales team every time i went back to get help. I was put in contact with the sales manager Jerry, he was the one who says yes or no to literally everything and guess what I heard? I will look into it, then no after I was gone. All I heard was "well you got a great deal on the car." True, I did, thanks to my negotiation experience, but when you "owe" someone, you take care of it. I was told I would be provided a loaner while the work was done by Jenn the customer relations manager. She was my liaison the whole time and let's just say, the janitor had more influence over decision making. When I went to get the loaner car, no one knew that was possible. Once they gave me an economy class car, they said it was for only one day, and guess what took more than a day of work? My new vehicle's "owed" work. This was my second car purchase from this auto group, should of went with someone else. This same dealer also NOW no longer services my vehicles, all because of their lack of professionalism. I am researching contact to the group level, and possibly a media alert, but internet action for sure. AVOID AL PACKER FORD!!! More

I've dealt with several dealerships and I've bought 2 cars from these people ....... have had less problems than from other dealerships. They're ok but not great in my opinion ....... If you want pr cars from these people ....... have had less problems than from other dealerships. They're ok but not great in my opinion ....... If you want problems, try Koons Ford in Rockville ....... in comparison, Al Packer is great. More

In 2004 I visited Al Packer Ford looking for a car. 2 yrs prior to that (2002) I filed bankruptcy for economic reasons. When I began to negotiate the sale price with the salesman, he basically said I did yrs prior to that (2002) I filed bankruptcy for economic reasons. When I began to negotiate the sale price with the salesman, he basically said I did not have a leg on to negotiate because i burned other people when I filed bankruptcy in 2002. I was furious with his remarks. He had no idea what I had to go through when I filed bankruptcy and then make a comment like that and then the sales manager tried to really hook me with a 18% interest rate. I left out of their in a heart beat. I went to schaeffer and strominger Honda and they put me in a brand new civic with a 8.9% interest rate. I would never ever deal with Al Packer Ford. More

They have been around for so long, it's nice to have a family owned dealership to buy from. family owned dealership to buy from. More