Al Packer's White Marsh Ford - Service Center

They deserve 0 stars. Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission. Didn't have issue before that. They have more money then God so no attorney would take my case. They are absolutely horrendous More

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them. More

I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy. More

Service department needs education on what service truly is. Incompetent and rude. Always claiming to be understaffed. Ordering wrong parts and causing excessive inconvenience and waiting. Then threatened w is. Incompetent and rude. Always claiming to be understaffed. Ordering wrong parts and causing excessive inconvenience and waiting. Then threatened when you complain about the poor service. Avoid this dealer at all costs. Zero commitment to service. Horrible waiting area with no attention to comfort. More

Quick lane always fast, accurate & Friendly. I have been a loyal al packer customer for a while & cant say enough good things about the quick lane staff. Sum up thief service “Gold Standard” tha I have been a loyal al packer customer for a while & cant say enough good things about the quick lane staff. Sum up thief service “Gold Standard” thank you Quick Lane. More

I took my truck to Al Packer Ford Whitemarsh quick service lane and was greeted by Randy and received prompt service from the service staff as always . I will be returning for service when due again service lane and was greeted by Randy and received prompt service from the service staff as always . I will be returning for service when due again More

Strange shutdown Aaron Younger was so supportive to work with. My 2019 Ford Edge shut down completely at a traffic signal. I was able to put it in park and restart Aaron Younger was so supportive to work with. My 2019 Ford Edge shut down completely at a traffic signal. I was able to put it in park and restart but had to make sure the auto shut down was off. Aaron had never heard of it doing that. When it did it again the next morning he researched the problem and had me come in and test drive it with a tech. Luckily it did it again and it got to spend the night. They found out it was the battery - and replaced it and so far everything is fine. More

Aaron was very helpful. We didnt resolve the issue there but he pointed me in the right direction to resolve the issue. Good customer service but he pointed me in the right direction to resolve the issue. Good customer service More

I recently had an alignment performed on my F F150 at Al Packer Ford in Whitemarsh. Tony McDowell was able to get me in with no appt and out in about an hour. I couldn’t be happier with his professional cus Packer Ford in Whitemarsh. Tony McDowell was able to get me in with no appt and out in about an hour. I couldn’t be happier with his professional customer service and sense of urgency. Thank you Tony and the staff at Al Packer Ford in Whitemarsh, MD More

Good Customer Service The quick lane rep Casey Topper was professional and attentive to what was needed for my service that day. Casey along with the technician gave me rec The quick lane rep Casey Topper was professional and attentive to what was needed for my service that day. Casey along with the technician gave me recommendations for service that is needed and made an appointment for me to have the service done. More