Al Spitzer Ford

I've been dealing with this dealership for over 30 years. I love Al Spitzer Ford. I've introduced my granddaughter and my son and they both purchased cars from you all if I have any other friends looking for I love Al Spitzer Ford. I've introduced my granddaughter and my son and they both purchased cars from you all if I have any other friends looking for a car, I would definitely bring them to you. More

Made trading in my wife's acura a smooth easy transaction and found me a perfect truck! Can't thank everyone enough. and found me a perfect truck! Can't thank everyone enough. More

Wonderful Customer Service. Needed a battery right before the Holiday and they made me feel so welcome. I didn't have an appointment and they helped me immediately. They took th Needed a battery right before the Holiday and they made me feel so welcome. I didn't have an appointment and they helped me immediately. They took the time to explain my options and it was a very good experience. I will be returning. More

I have not had a very good experience with the warranty work at all. Far to many trips there with out it being fixed work at all. Far to many trips there with out it being fixed More

The video from the technician is really helpful in understanding what's going on. Staff is very friendly. understanding what's going on. Staff is very friendly. More

Spitzer dealership is Always reliable . Thanks for your very helpful and helpful service . Have a happy New Year. Thanks for your very helpful and helpful service . Have a happy New Year. More

Dropped off my car for oil change and recall at 10am on Saturday. Did not know that dealership closed at 3pm and did not receive a call that my car was done. Was unable to pick up my car until late Monday Saturday. Did not know that dealership closed at 3pm and did not receive a call that my car was done. Was unable to pick up my car until late Monday morning since the dealership was closed on Sunday and that was only after having to call myself to check. Took 10 mins to bring my car upfront when picked up which was covered in snow and only the windshield was slightly uncovered. Had to pull off to the side to scrape my windows immediately after leaving the bay in order to be able to drive home. More

I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic! More

Very methodical, high tech. Clear communication. Clean waiting area. Clean service area. Friendly office staff. Corey was courteous and professional. Clear communication. Clean waiting area. Clean service area. Friendly office staff. Corey was courteous and professional. More

Did all of the work that had to be done on time. Did all of the work that had to be done and showed video of the work. Did all of the work that had to be done and showed video of the work. More