Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Al Spitzer Ford

Cuyahoga Falls, OH

Overview
Employees
Reviews
Vehicles
4.7
660 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
Contact Dealership
View Awards

3737 State Road

Cuyahoga Falls, OH

44223

Directions

By Type

Showing 660 reviews

November 20, 2025

Bought a used truck and I felt there was something wrong with the brakes. They replaced rear rotors and pads and cleaned front brakes without any hassle at all. Lindsay kept me informed of the progress More

by RWKHARLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Williams Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2025 -

Al Spitzer Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Al Spitzer Ford!

November 19, 2025

Great communication That was 2 words Nice guys. Answered all my questions Three more words More

by THEJAY302
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Zanko
Report | Print
Nov 20, 2025 -

Al Spitzer Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Al Spitzer Ford!

November 18, 2025

Very helpful & got the job done on time. The technician's video of inspection was very helpful. More

by maynereila
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Valentine
Report | Print
Nov 18, 2025 -

Al Spitzer Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 15, 2025

Dealership called to schedule an appt for recall stating parts were in. I added an oil change showed up left the car for 4 hours got a call car was ready to be picked up. Once arrived for pickup was told More

by gloriay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of service writers name at pick up
Report | Print
Nov 16, 2025 -

Al Spitzer Ford responded

Hello Gloria: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 11, 2025

Fast and complete service Quick to take my appointment, thorough oil change service and vehicle check More

by Scrp749
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore
Report | Print
Nov 12, 2025 -

Al Spitzer Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Al Spitzer Ford. We look forward to having you as one of our valued customers for many more years to come!

November 10, 2025

I walk in no one spoke, they just stared at me ,I saw Lindsey she was the only person that was friendly. More

by LOWERYLWRY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2025 -

Al Spitzer Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 07, 2025

I think the service department does good work, but I swear every time I take my car in for a simple oil change they always seem to find something else wrong More

by scottlarsco
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore
Report | Print
Nov 09, 2025 -

Al Spitzer Ford responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business.

November 06, 2025

Excellent service. Polite. Attentive. Resolved my problem with my rotars. Served coffee while I waited. More

by BBARTON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Williams
Report | Print
Nov 07, 2025 -

Al Spitzer Ford responded

Thanks for sharing about your experience with Al Spitzer Ford. We appreciate your business and hope to see you again soon!

November 04, 2025

Checking in my car was effortless. The waiting area was comfortable and clean. Service was good. More

by wd8bil
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2025 -

Al Spitzer Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Al Spitzer Ford.

November 01, 2025

Was happy with the service. But the car wash wasn't working. I went to the Spitzer Jeep Brookpark to get my Jeep washed today. Thanks More

by BudsJeep
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2025 -

Al Spitzer Ford responded

We are very happy to have provided you with such a positive experience! We do apologize that our car wash wasn't working. We sincerely value your business and look forward to your next visit.

1
2
...
66