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Al Spitzer Ford
Cuyahoga Falls, OH
642 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 642 reviews
March 22, 2010
We bought a 2005 Wrangler used. It was 32000 miles on it, and they were offering a fair price. This all sounds great, but here is where the trouble starts. The first problem comes when we tell them there is and they were offering a fair price. This all sounds great, but here is where the trouble starts. The first problem comes when we tell them there is a squeeking in the wheel well. They "fixed it," but it's still there today. Second problem, when it was time to remove the hard top, and put on the soft top...many peices were missing. They advertised a Full Hard top, and a full soft top. We actually can't use our soft top, and the pieces cost about $368. The third problem is when we went to renew the plates. We walk into the license bureau, and give them our info. Our plates were still registered under our 2007 Toyota Camry that we just sold. They told us they would transfer everything over for us. Do you know how bad this would have been if we had been pulled over? We would have most likely been arrested. The fourth problem has been our title. We had to get a new title because they ignorantly messed the entire thing up. Luckily the license bureau took pity on us, and we didn't have to pay a fine. I will never shop there again. Terrible service, and they haven't cared about a single one of our problem. Just another car dealership.... More
by mikemaj
Employees Worked With
Chad
February 21, 2010
We bought a 2007 Chrysler town & country van here a month ago that ws advertised on the dealers web site as an "LX" model- we were even given the carfax on the van at the dealers that stated it was an LX mod ago that ws advertised on the dealers web site as an "LX" model- we were even given the carfax on the van at the dealers that stated it was an LX model...a month later we find out that we have been actually sold a "Base" model- not the "LX" model we thought we bought even though it had the same VIN# as the one they advertised and sold us as a LX model that was supposed to have the ABS brakes we wanted- dealer says too bad- admits no false advertising or deception- still advertising 2 other similar vans they have in stock as "LX" models but they too are base models- a real rip off and clear deception and bait and switch- do not buy here you will never know what you are actually getting- clear fraud. Watch out for the "glass etching" they add in without your concent at closing for $200.00- another fraud and rip off- they slide it right in without you knowing it! More
by jmarst1
Employees Worked With
Sales Manager
