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Alderman's Toyota - Service Center
Rutland, VT
229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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229 Reviews of Alderman's Toyota - Service Center
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January 22, 2015
Good Service This is my second Toyota that I had service at Alderman's. I have found that the service has been top notch. The service area is always spotless, the This is my second Toyota that I had service at Alderman's. I have found that the service has been top notch. The service area is always spotless, the service advisers explain in detail any repairs needed. Looking forward to my next Toyota from Alderman's. More
by bentbrabch1
Employees Worked With
Doug Weigers
Helpful January 15, 2015
Like a good neighbor....... My bride from Canada and I had our 02 Corolla serviced at Aldermans Toyota on Jan. 2nd and these guys were the best. Steve Burke was honest about our My bride from Canada and I had our 02 Corolla serviced at Aldermans Toyota on Jan. 2nd and these guys were the best. Steve Burke was honest about our exhaust problem and gave us a referral and Robert Atkinson is still the old school service manager he has always been. The service dept. at Aldermans has always been their bread and butter and they proved it again this time. Canadien dealerships could learn a lot from Aldermans, eh? John Yates More
by canada
Employees Worked With
Steve Burke, Robert Atkinson
January 06, 2015
Unprofessional, Overpriced, Deceptive and Cheating Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tac Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tacoma. I then sent my parents in who bought a Toyota Highlander. I purchased the additional warranty for what I was told would be an extra 6 years. So, I figured I was covered for at least 9 years. After about just under 6 years (thereabout), of course the car starts having trouble. I called the Service Department and ASKED THEM HOW MUCH TIME I HAD LEFT ON MY WARRANTY. I was told that my warranty was up in September. Ok, so I made an appointment prior to my warranty being up. I went in and told them all that was wrong with the car. After waiting about an hour and 45 minutes, a guy came out to tell me that my warranty had actually run out a few days ago and that the repairs were necessary and would cost about $1,200. I was in shock. I explained what I was told on the phone, but they refused to help at all. I took my car back and went to my husbands mechanic. He fixed me up beautifully about $375 later. Everything fixed, everything working. Needless to say, my sister needed a car and she went elsewhere. We will never buy another car at Alderman nor should anyone ever use their service department. They are deceptive, ridiculously expensive and out to only fleece its loyal customers. More
by peaceinvt
Employees Worked With
unknown
January 06, 2015
Deceptive, dishonest, Overpriced So, similar experience as my wife. I called to make an appointment with the service dept as I knew my extra wrap around warranty was about to expire. So, similar experience as my wife. I called to make an appointment with the service dept as I knew my extra wrap around warranty was about to expire. When I called, they looked me up, saw my car in their computer and made an appointment for me. I went in and told them there was a squeaky belt and some other issues that needed to be addressed. After waiting awhile, they came out and told me my warranty had already expired. (Keep in mind they knew this when I was on the phone with them but chose to not tell me so they could get me in there). Then they told me that I had TWO BROKEN LUG NUTS AFTER THEY MESSED WITH MY TIRES. They told me that they did not break the lug nuts and must have been the last person that changed tires for me. They then told me how dangerous it was to drive with the broken lug nuts and they would fix them for $165!!!! Online, the lug nuts are about $8. I took my car back, promptly took the car to my mechanic who fixed the lug nuts for $25. They broke the lug nuts and ACTUALLY LET ME DRIVE AWAY like that. So many of my family have bought cars here, but none of us will EVER, EVER make that mistake again. Oh, yeah - forgot about the recalls. I called to have the recalls fixed and was told that they didn't have the parts (a couple of bolts for the first recall). As to the frame recall, they said they wouldn't ever look at it until next summer. As to the seatbelts, they let me leave with the broken lug nuts and the recalled seatbelts. So much for caring about your customers. I called Toyota in Bennington and they were SO nice. They said the parts were only a few bolts and please come in - they would take care of it right away. Guess who gets my business next? More
by peaceinvt
Employees Worked With
don't know
October 26, 2014
Inquired about airbag recall Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Called the service dept. to ask about the recall and was curtly dismissed by employee Elizabeth "0nly vehicles in southern high humidity states are being scheduled for airbag replacement." Period. Hang-up on me. Okay so I called another dealership in Vermont. The Customer Service rep there took my VIN number, looked it up on the computer and said it is indeed part of the recall and I should expect a letter from Toyota. Quite helpful, and I am not a customer there, but may be if Alderman's doesn't show some appreciation for their long-term loyal customers. More
by Images802
Employees Worked With
Elizabeth
May 09, 2014
I feel duped Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind an Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind and helpful. However, I left the garage with my fan belt still squealing, my check engine light off (thanks!) and red airbag light still on. I called the service department and was told they "saved me $150" by tightening my fan belt and that if I wanted my fan belt to stop squealing I would need to come back and pay the hourly service rate in addition to the fan belt charge. I'm sorry, I paid $250 for this 60,000 mile check up. As far as I can see I got my tires rotated and an oil change. I would be fine paying for the fan belt (quoted to me by my mechanic later at $28.00) but I have, in my view, already paid for the service. Apparently, my car will also not pass inspection with the airbag light on - an issue which they never even addressed! I'll say that when I came in, I was impressed by the customer service and that gigantic indoor garage. However, after them trying to sell me $400 brakes I didn't really need, and not fixing the obvious, I feel really duped. I will not go back. I have gotten over being impressed by the surface illusions. More
by ALDToy99
Employees Worked With
Service Department
December 28, 2011
I bought my Prius from Alderman's in September of 2009, and have had it serviced here ever since. The service staff is friendly, most helpful and prompt. They give me rides to and from the center while m and have had it serviced here ever since. The service staff is friendly, most helpful and prompt. They give me rides to and from the center while my car is in the shop, which is very convenient. They communicate everything very clearly and don't move forward without my approval. I am very satisfied with my experience at Alderman's and recommend it very highly. More
by sullystei
Employees Worked With
service department (all)
June 22, 2011
Brought truck in to be serviced under wrap extra warranty. During the time there, I wanted to trade truck in for a new truck. The value of the truck is approx $16k and I owe $6K. I have excellent warranty. During the time there, I wanted to trade truck in for a new truck. The value of the truck is approx $16k and I owe $6K. I have excellent credit. After spending 3 hours with the salesperson thinking I was being treated fairly, he throws 6.5% at me with about $14k trade in and nothing off the new truck. I was absolutely disgusted. Then, I went to get my truck and they could not find the paperwork. After waiting a while for the paperwork to be found, I realized they were charging me for everything that was included in the warranty. I mentioned it and they said I didn't have the extra warranty. I showed them my card, but also showed them that the work order DIRECTLY MENTIONED EXTRA WARRANTY. After spending the worthless afternoon in the sales room, I believed the service department knew I had the warranty and thought maybe I would not notice the extra charges. My entire family and extended family have all bought cars from Alderman Toyota. Not one of us will ever go there again for a car. More
by vtsaucier
Employees Worked With
service dept & salesman
January 23, 2007
They want to skimp and get by with what they can. They have the market cornered in this area and they know it. Service Manager actually yelled at me for the shoddy work they did on my car. I paid for a have the market cornered in this area and they know it. Service Manager actually yelled at me for the shoddy work they did on my car. I paid for a extra inside and outside protectant and when my inside was not protected and I questioned them they mistakenly claimed to not have mixed the formula right due the manufacturer GIVING them the wrong formula.....how many others out there have paid for a product and do not know this....I asked... so you are going to redo my whole interior right? NO! Why would I we are just going to do the seats! iTHis is the reply I received. .... PLUS, numerous other things have gone wrong with my car and they are unwilling to claim responsibility and I have less than 2000 miles on my BRAND NEW CAR! After talking with several other public locals they too say have expressed the will travel out of town NOT to have to deal with this dealership. Oh how I wish I could take it all back now and have gone somewhere else. Sad thing my salesman was wonderful, not pushy, nice but now that I have problems and I am questioning their customer service they are rude and condensending! I could go on and on. OH and my vehicle received a crack at 570 some odd miles and then another and they told me to call the 1800 number to complain to the manufacturer... It was out of their hands and Mr. Alderman had stated "He didnt want no part of dealing with that issue!" How is that for customer service? More
by alphamom
Employees Worked With
Bob & Mr. Alderman
