All American Chevrolet of Killeen - Service Center

Service was great everyone was very friendly and helpful and Kristen was very helpful and knowledgeable Thanks for the great service and Kristen was very helpful and knowledgeable Thanks for the great service More

All American Chevrolet was awesome, courteous and very professional. I would continue doing business then as long as I am able to. professional. I would continue doing business then as long as I am able to. More

Amazing service, as usual. I arrived earlier than my appointment time and was promptly checked in. Very friendly care and attention by all staff. I was kept apprised of the sta I arrived earlier than my appointment time and was promptly checked in. Very friendly care and attention by all staff. I was kept apprised of the status of the work being performed. No surprises, just knowledgeable service. Thanks again for a most wonderful experience at All American Chevrolet of Killeen. More

She went above and beyond to check everything I needed to know . Staff was super friendly service was great ! know . Staff was super friendly service was great ! More

No issues with my oil change, the loo y area is comfortable and provide you with water and coffee comfortable and provide you with water and coffee More

Outstanding customer service, really please with maintenance consultants and the ride home was very pleasant. maintenance consultants and the ride home was very pleasant. More

No stars and soldiers please beware! Service dept is terrible, when you are able to get in touch with them. They are misleading and not forthright. My sons vehicle was suppose to be there 10-12 days. We terrible, when you are able to get in touch with them. They are misleading and not forthright. My sons vehicle was suppose to be there 10-12 days. We are on day 16 and they say...Maybe Monday, which will bring us to day 20. They barely answer his calls and when they do they are not truthful. They say they have no loaners. The truck is less than 1 year old. They have not provided a rental, which they said they would. Looks like they are only interested in selling vehicles and not caring so much about servicing them or leaving soldiers without a method of transportation for a ridiculous amount of day. If what we have experienced thus far is any reflection of the quality of work they do, I have serious concerns. If we ever get the truck returned I will have it checked out to ensure the work isn't as subpar as they appear to be. More

Dealership is awesome! Need service go see Cody at the service department! He will take good care of you! Friendly environment, good customer service thanks! service department! He will take good care of you! Friendly environment, good customer service thanks! More

I can here twice to get repairs done that were either recall or warranty repairs. Each time they claimed they could not find issue I was talking about. Charged me 150 twice for nothing and when I did the recall or warranty repairs. Each time they claimed they could not find issue I was talking about. Charged me 150 twice for nothing and when I did the work myself the issue was resolved. GM was no assistance either when trying to get the work done. I will never come here for anything again. More

I had purchased my 2009 Tahoe from this location when it was Connell Chevrolet as a certified used vehicle and had a very satisfying experience. I;m not sure when it changed to All American Chevrolet. I had was Connell Chevrolet as a certified used vehicle and had a very satisfying experience. I;m not sure when it changed to All American Chevrolet. I had complained on social media Chevrolet add about the cracked dash, which has affected all 2007-2014 SUV's and trucks. Chevrolet opened a case and then begin contacting All American to setup an appointment to have my airbag replaced due to the recall and then have them give me a quote for replacing the dash at hopefully a reduced cost. Over a month of them contacting All American I received A call from Cara to setup the appointment and after returning the call I setup the appointment for May 11th @ 11:40am. I showed up for the appointment and was told that they would need to keep my vehicle for 24-48 hours in order to get it done. I told the service person checking in the vehicles that Cara had told me it would only take a couple of hours and I would just wait on it. He said no they would need it that long, I said will provide a loaner or rental and he said no just shuttle ride home. I told him I only have one vehicle and could not do this so I would need to go someplace else. Needless to say but I told Chevrolet I would need to get this scheduled to complete some place else that is more customer friendly. I then remembered why I quit taking my vehicle here for oil changes because you needed an appointment and then they wanted to keep your vehicle all day in order to get it done. I don't know about anyone else but my expectation of an appointment is you show up on time, the scheduled work begins and you return or wait until the amount of it takes to complete the work. More