I recently took my 2010 Malibu in for an oil change/tire rotation as well as a severe leak in my sunroof. They were very courteous and kind at first but problems began after my first visit. I was greeted by Josh. He immediately took my vehicle into the bay and within a couple hours informed me that parts (seal & headliner)would need to be ordered to complete repairs to my sunroof. He informed me he would call back once the parts arrived. Two weeks went by without a phone call. I finally decided to call the dealership to ask what the hold up was and Mindy informed me that Josh was no longer employed with the company but my parts had been there for over a week. She stated that it went unnoticed since Josh was the primary service representative handling my concerns. I took the vehicle in only to receive it in a condition that was much worse than when i brought it in. The mechanic who installed the headliner must have been the same mechanic who did my oil change/tire rotation because there were numerous oil stains throughout the new headliner. Above and beyond that, every trim piece holding the headliner in place was loose and many were off track which caused the headliner to droop excessively. I returned to the dealership once again only to have the seat cushions in the back seat damaged as well as my dome light. The headliner was still in the same condition as when it was first delivered to me, dirty and droopy but with many additional problems as well. The Service manager assured me they would replace the headliner once again but this time they would wear gloves during install as well as replace the dome light fixture. I was once again told that they would contact me immediately once the parts arrived. I have contacted them repeatedly over the past week and have yet to be informed that the parts have arrived. In addition to their incompetence and their total lack of concern, I am now having to deal with electrical problems with all the dome lighting in the car as well as the trunk. I will never take my vehicle to All American Chevrolet for any servicing let alone to purchase a new vehicle. For all you soldiers in the area, do not take your vehicle to All American, drive the short distance to Don Ringler Chevrolet in Belton and save your self the headache.

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I'm new to the area and was not sure what to expect from this dealership...I was pleasantly surprised and happy with the speed of completion of my repair and their friendly helpfulness... I will return again for my next oil change ,etc.

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Needed Nitrogen for my tires as they were very low. Task completed in a timely manner. Will be back for my Oil, Filter and Tire Rotation in a few months.

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My experience with this dealership was awesome. I did shop around for a bit but came back to Connell because the salesman my husband and I worked with Michael B, he was great. He wasn't pushy like most salesman and he did not expect us to find our on vehicle like we experienced on another lot an four months later we came and bought another vehicle from him. This dealership is great and I would and have recommended them to our friends.

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Excellent vehicle buying experience, the best I have ever had. All of the staff, including my salesperson were phenomenal. I highly recommend purchasing a vehicle through Connell Chevrolet, you will not leave from there disappointed. I know I left happy!

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Service department was wonderful. Greeting was friendly yet professional . Diagnostic service was perfect and exhibited expansive knowledge of my Corvette. They arranged for a fine rental car quickly and at a reasonable price. Most importantly, the extensive service required was done expeditiously and completely with the car returned washed and ready to go.

All of the service staff was friendly and helpful. In summary, a very unique experience from other dealer service in SoCal.

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Went in for first/initial service on a new vehicle instead of taking advantage of traveling to Temple for a free offer of same service. I made the service request online, however it did not register. Did not matter, they accepted and completed the sevice as requested.
When we purchased the vehicle we decided to leave Killeen area because it is a military town. We went to Temple; not a great decision.
Thanks.

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Connell Chevrolet's Service department has always done a very good job. I live in Texas but work in Alabama, and make a point to drive my truck back to Texas when it is due for service just so I can leave it with Connell. I am somewhat of a tough customer to please but Connell sees everything through to the end with professionalism, patience, and outstanding customer service. I recently had my 2005 Chevy Colorado in for service, and they did a great job. When I got the vehicle back, I has some questions, and one small item that I wanted "adjusted". They got me fixed up right away without a single complaint. They also did a warranty item on my 2007 Silverado even though the factory warranty expired last month. The service department is one of the best. That is why I have always brought my trucks to them for service. I will continue to do so for a long time. Or at least for as long as I live in central Texas. Outstanding Service Department at Connell Chevrolet. I wouldn't take my trucks anywhere else.

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Yes I would recommend this dealer!!! I have purchase 5 vehicles with this dealer and each experience was always conducted in a very professional manner. The employees are friendly, helpful and very informative. I am very please and satisfied with the way customers are treated…

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I JUST LOVE CONNELL.....THEY ARE ALWAYS HONEST AND FRIENDLY.....I'VE BOUGHT CARS FROM OTHER DEALERSHIPS...AND IT WAS ALWAYS ON MY MIND THAT ...I SHOULD HAVE WENT BACK TO CONNELL....THEY'RE THE BEST DEALERSHIP AROUND.....AND MY SALES PERSON WAS WONDERFUL..THANKS AGAIN RON.....MS.LAWS....

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