All American Ford in Paramus

Their service department is completely shocking! I booked my car in 2 weeks in advance for a safety recall due to a faulty fuel delivery module. I went to drop my car off on the morning and am told they now my car in 2 weeks in advance for a safety recall due to a faulty fuel delivery module. I went to drop my car off on the morning and am told they now need to order the part? They knew I was coming in for 2 weeks and they knew the exact reason why I was coming in, but did not order the part - what type of business are they running there! The service adviser also told me that Ford just uses the words in the safety recall notice to "scare people" and its not that serious. You have to be joking right - no company wants to go through the millions of dollars and bad press for a recall, so it must be serious enough to warrant it. I was told that he would order the part immediately and phone me that afternoon to confirm. After 10 days and still not receiving that call, I phoned another Ford dealership in the area. They ordered the part, phone to confirm they received the part the next day and booked my car in two days later. The biggest irony for me is that I received an email from All American thanking me for bringing my car in for a service and being a loyal customer... (1) You did not service my car because your incompetent service adviser did not order the part even though he confirmed the reason for me bringing the car in when I originally booked it AND (2) I am no longer a loyal customer after this series of events. They may be good for sales, but after that take your business somewhere else for service. *Update: One month later and I have still not received a call from the dealership regarding the part. So much for customer appreciation and service... More

Just made my 2nd purchase at All American Ford/Paramus, 1st time working with JJ Petrillo. We can honestly say that JJ made the entire experience stress free. We found JJ to be knowledgeable and friendl 1st time working with JJ Petrillo. We can honestly say that JJ made the entire experience stress free. We found JJ to be knowledgeable and friendly and not at all like the stereotypical "salesman". All aspects of our sale went smoothly and was handled by a very professional staff. I would recommend JJ to anyone who is looking for a new car. More

JJ has done it again! We just purchased our 4th Ford vehicle from JJ and all have exceeded expectations. Each time, we have found JJ to be knowledgeable and professional. He is patient and helpful, neve vehicle from JJ and all have exceeded expectations. Each time, we have found JJ to be knowledgeable and professional. He is patient and helpful, never pushy. With an eye for detail, he always finds an automobile that is more than we hoped for and that also fits our budget. We would highly recommend JJ Petrillo and All American Ford, Paramus to anyone shopping for a vehicle. More

I have a 98 Lincoln Town car with 60000 miles in like new condition. A real cream puff. It started stalling at speed or in traffic for no reason. I brought it to my local mechanic who I have used for 30 year condition. A real cream puff. It started stalling at speed or in traffic for no reason. I brought it to my local mechanic who I have used for 30 years and he kept the car for 3-4 months and couldn't find the "bug". I called Schultz Ford in Nanuet to make an appointment and after describing the problem to them they told me due to the age of the car and that someone else had fooled with it they couldn't help me. I drove the car to Haverstraw Ford and pulled in and told them my car was stalling and could I leave it there for them to look at. Wayne, the service manager said sure, we can fix anything. Two weeks later I get a call saying we have 8.5 hours in the car, cant do anything else, when can I pick up the car. WHAT !!!! I wrote to Ford Corporate and asked for help. They said Too bad, so sad, the car is over ten years old and we have no parts so there is nothing we can do. With nowhere to go I started asking around to all my friends and met a bowling buddy who bowled with a guy named Joe Jones who is a master mechanic at Ford somewhere in New Jersey. We called him at home and asked if he was up for a challenge and he so confidently said he can fix anything. I did not pull any punches with him and explained all the problems I had over the last 8 months and he said bring it down, see Jason the service writer, tell him you want me to fix the car. I arrived at noon the next day, met Jason, a great guy, met Joe Jones who said he'd have the car ready tomorrow (I laughed under my breath) and said goodbye. Holy Mackerel, at 10:13 AM the next morning I got a text that said "It's fixed" I texted back "very funny" he texted back "I swear to God", I texted back, "I am very big in my church, it's not nice to use the Lords name in vain." He then called me and told me what he had found and that it was definitely fixed and I could pick it up, the bill was 246.00 I nearly dropped dead. * months of anxiety, hundreds of dollars in diagnostic charges, two other dealers telling me "too bad but we've done all we can, and this guy Joe fixes it in less than 3 hours?!?! No one will ever touch my 6 Fords again except All American Ford and their Ace mechanic, Joe Jones. Thank you, Thank You, Thank You !!!!! More

Honest. No surprises. Tom Stass worked very hard at making our deal come true. This is not our first purchase from this Dealer and would highly recommend them to any one looking to purchase a new vehi making our deal come true. This is not our first purchase from this Dealer and would highly recommend them to any one looking to purchase a new vehicle More

I love Curtis. He is always honest with me and never pushy. This is my 4th car from him and he has never steered me wrong. Will recommend to everyone! pushy. This is my 4th car from him and he has never steered me wrong. Will recommend to everyone! More

No one ever returns your calls. When I visited and called Alberto Rivero , he promises to call you back the next day but there is never a return call. Jon Selman and Dominick Minervini I left phone m called Alberto Rivero , he promises to call you back the next day but there is never a return call. Jon Selman and Dominick Minervini I left phone message and they don't return calls either. This is why I put a horrible customer service review on this page and in Facebook too. This is the worst since the Heritage Lincoln Mercury days back in the late 80s, which this dealership took over Heritage's place. More

Terrific experience with JJ Petrillo! He found the perfect Ford Explorer for our family! He was very knowledgeable about the vehicle, the options and the service that the dealership and Ford had to o perfect Ford Explorer for our family! He was very knowledgeable about the vehicle, the options and the service that the dealership and Ford had to offer. We negotiated a fair price for the lease and within 2 days from the time we walked into the dealership we were on our way and we were extremely happy, JJ even arranged for the disposal of our old vehicle to our former dealership which was very accommodating. I would definitely go back to this dealership and would recommend to other customers to work with JJ!!! More

I worked with Curtis from start to finish and he was great. He was professional, treated me with respect, and in the end was I able to get a deal that I was happy with without ever feeling that he was great. He was professional, treated me with respect, and in the end was I able to get a deal that I was happy with without ever feeling that he was pushy or dishonest. This was definitely one of the best car dealership experiences I've had. I highly recommend Curtis to anyone looking for a Ford. More

Words cannot express how professional EVERYONE at this dealership is! Joe Greene was patient walking the lot showing us trucks after trucks and explaining in detail the difference between each Ford model dealership is! Joe Greene was patient walking the lot showing us trucks after trucks and explaining in detail the difference between each Ford model. Our trade in experience was an honest trade. Nelson was approachable and professional working alongside Joe and us through the leasing process. We leased our Ford Explorer April 2013. Because of our love of the Ford, we returned July 12, 2013 again to see what if anything they can do to get out us out of our "underwater 2010 Hyundai Sonata". Again we specifically asked for Joe Greene and Nelson to assist us. The time we spent that afternoon with them again going over the Ford Edge and Taurus and Fusion proved how this dealership really does take care of their customers and listens to what their customers needs and wants. The time that day was well worth it! We are rid of the Hyundai and happily driving a Ford Edge! This place is amazing with the quality and professionalism of their sales people.. As we waited in the showroom each salesperson who noticed us asked us if we needed help or wanted popcorn or water... Fabulous Trustworthy Professional !!! We are loyal to this dealership because of Joe and Nelson and Kenny in Finance was a GEM!!!!! Keep up the great work and we will be returning in 3 years when the leases are up... Lori and Lance More