All Star Ford Canton

Took my truck to them to fix an small oil leak, they charged 6-7 hundred dllr to fix it, they didn’t fix it actually made it worse, brought it back 4 times since then, they haven’t fix the leak , it’s b charged 6-7 hundred dllr to fix it, they didn’t fix it actually made it worse, brought it back 4 times since then, they haven’t fix the leak , it’s been 5 months at least, las time l took my truck out there l myself cleaned it before, someone in the shop ate a bag of sunny fish and left the bag in my bag of the seat, and something ate the rest of the sunny fish left over throughout the bag of my seat, leaving a big hole in it, took it back for them to see it and the response was that l have to pay them to fix it, they probably have a rat infested shop for that to happen, so now l have a bigger leak, and a hole in my seat, they want me to bring it back to see if they can find where the leak is coming from for the fifth time, but l think lm not doing it, because they had the guts to ask me if l know a mechanic that wants to work, so lm done with this, lm gonna have to find a better place to take my truck to get it fix More

The service center is very poor customer service and quality work. Last week was the last straw. We have been dealing with the service manager Bruce on a transmission leak for 4 years that they have yet quality work. Last week was the last straw. We have been dealing with the service manager Bruce on a transmission leak for 4 years that they have yet to resolve. My vehicle now shuts down with no power while driving. The book says it's a limp home operation and transmission problem. They won't do anything because it doesn't ever register on the computer that something went wrong. So they just don't know what to do. So now I'm driving an unsafe vehicle and a lawsuit will happen if I get in wreck for this. When they had the vehicle last Bruce said he needed to grease the drive shaft to fix the jerkiness of driving. We let them keep the vehicle a day to do that. We called next day when we were going to be there to pick it up. We get to dealership. Cashier in service department pulls the ticket and gets my debit card to proceed with transaction. We questioned Price because higher than quoted. She goes and talked to Bruce. He came in mumbling something about his fault. He does some computer work then proceeded to say they didn't do the job. I'm was like what? He says they forgot and didn't even do the job. So my big complaint here is, if I hadn't questioned the price they would have let me pay like the job had been done. And I would have just assumed that greasing the drive shaft didn't fix the jerkiness. Also in all the times they've kept my truck for long very long periods of time they never offer a vehicle to drive. I would have to really pressure them for one but it was Never worth the hassle so I borrowed from family. Which was a burden on everyone. I have submitted a case to Ford. And I hope another dealership is going to be more knowledgeable and professional. More

Unprofessional Went online shopping for a possible new vehicle for my wife. Filled out a questioner of what I was looking for and within a day or two, received a cal Went online shopping for a possible new vehicle for my wife. Filled out a questioner of what I was looking for and within a day or two, received a call from a sales rep. I text the guy as he requested and gave him a list of ALL the things I was looking for. (model,options,price etc etc....) Come to find out the guy had been laid off due to dealership not having enough business. I received a call from Mickey Vogt (sales manager) He stated "he received my not that I had given to the laid off employee, and to come in and speak with Jeremy Ragle". Drove in that weekend and Jeremy already had 2 vehicles pulled to the front for us to test drive and look over. (awesome) Needless to say my wife was like a kid in a candy store and wanted to look around. We/she had looked online and found a vehicle for 31k. They finally found THAT vehicle on the lot and brought it up for a test drive, but needed gas first. Test drove the vehicle and liked it enough to go in and make a deal. instead of dealing with Jeremy at this point, we were directed to Mr.Vogt. This is one of those guys that says he has been in the business for a Billion years and knows his stuff. I had previously told this fellow I found the same vehicle for 28k at Rockwall Ford and was told "oh, theres no way...I've checked the entire United States inventory and NO ONE has lower prices. I should have gone with my gut at that point but proceeded on. Mickey looked over our trade in and gave us 7k on something that was upside down at 9k. We sat there and sat there in his very small office space. The vehicle that we looked up for 31k ended up being 34k per Mickey and he told us that they do that to get ppl in the door. (false advertisement in my book) He would show me his computer screen to say "look how honest I am, I'm showing you my screen and no one else would ever do that he says". Ford at that time was advertising a 3 month EXTRA deferred payment program and I mentioned this to Mickey and he stated "oh, that hasn't come in yet, I haven't gotten a memo". He didn't even check to see if we could get the darn thing. After walking away from him 3 times I decided to do it. Vehicle wasn't detailed at the time but dealership was closed after being there 3-4hrs of negotiating. Never got a call to say bring the new undetailed vehicle in so they could clean it up after paying 1k down for their service. Vehicle has a "driver mode" issue about 2weeks later and wife brings to dealership, drops hers off and gets a loaner. Nothing was found wrong after a 30 something mile test drive. Go to pick up the vehicle and the NEW vehicle was left muddy and with very little gas. My wife HAD TO COMPLAIN to get the car washed and have gas added considering she put gas in the loaner as well. All in all, "we treat you like family at all star ford" yes, but they don't say it's a dysfunctional family. Jeremy Ragle was cool. Mickey is an unprofessional know it all. Not the best experience shop else where. More

Awesome Team Parker Brady was great to work with. Came in on his day off and had a car driven in for me. Now that’s customer service! Parker Brady was great to work with. Came in on his day off and had a car driven in for me. Now that’s customer service! More

Great experience at All Star Ford in Canton Great place to buy a vehicle. Nice family friendly environment. Had the vehicle that I wanted and answered all of my questions. Will be back! Great place to buy a vehicle. Nice family friendly environment. Had the vehicle that I wanted and answered all of my questions. Will be back! More

Will Go Back Great experience. Friendly staff and very knowledgeable.Bobby our salesman and Jackie our financial man was great to work with.i divinely will return Great experience. Friendly staff and very knowledgeable.Bobby our salesman and Jackie our financial man was great to work with.i divinely will return for another wonderful experience. More

Purchase of new F150 XLT truck I highly recommend All Star Ford, Canton, TX if you are looking to buy a new car or truck. I recently purchased a new F150 XLT. After I took deliver I highly recommend All Star Ford, Canton, TX if you are looking to buy a new car or truck. I recently purchased a new F150 XLT. After I took delivery I found that the truck did not have the engine that I had requested. Upon returning to All Star and explaining the problem, Shane Stovall (sales) and John Boyd (gen. manager) took over and found the correct truck, even though it required a great deal of actions and paperwork on their end, I am very pleased to have the truck I wanted. "FIVE STARS" to All Star Ford, Canton, TX. More

STAFF NOT FOLLOWING THROUGH WITH PROMISED PAPERWORK DEC 26,2017 BOUGHT TRUCK AND PROMISED REBATE CHECK INAFEW DAYS--ONLY NEEDS OWNERS SIGNATURE--TODAY IS JAN 19,2018 --NO CHECK--WE HAD TO CALL BANK OURS DEC 26,2017 BOUGHT TRUCK AND PROMISED REBATE CHECK INAFEW DAYS--ONLY NEEDS OWNERS SIGNATURE--TODAY IS JAN 19,2018 --NO CHECK--WE HAD TO CALL BANK OURSELVES AND FOUND OUT ALL STAR HAD NOT SENT THE PROPER PAPERWORK FOR THEM TO RELEASE THE TITLE--WE HAD TO CALL ALL STAR AND TELL THEM WHAT TO DO--IE WHAT THE BANK NEEDED TO RELEASE THE TITLE SO THE CHECK CAN BE WRITTEN--STILL WAITING FOR CHECK--WILL NEVER BUY FROM THEM AGAIN--WILL NOT RECOMMEND THEM TO ANY ONE--HAVE BOUGHT FROM ATHENS AND TERRELL DEALERSHIPS IN PAST AND NEVER HAD THIS PROBLEM More

I had totaled my car and didn't have a clue what I was doing My daughter and I was test driving someone else's vehicle and pulled into AllStar Ford. The representative came straight out and introduced himself as My daughter and I was test driving someone else's vehicle and pulled into AllStar Ford. The representative came straight out and introduced himself as "Spanky" lol. I told him what I was wanting and he immediately started asking questions to get me into what I wanted. He let me test drive whatever I wanted until I found the perfect one I wanted. He was the nicest person to deal with. He answered all our questions fully and it never felt like he was pushing me into something. He has called and texted to make sure I was happy with my new truck. I will definitely go back there for my next vehicle. More