American Service Center Mercedes-Benz

Reason for Visit: Service

I recommend this dealer: Yes

My Review of American Service Center Mercedes-Benz:
Gary has always provided me with 1st class service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of American Service Center Mercedes-Benz:
I bought my first Mercedes several years ago. It was an older 190E that had been well taken of but needed some work. ASC replaced the head gasket and did some A/C and brake work and it worked great for about five years. Were the parts and labor cheap? No! Its a Mercedes! If you want a KIA or a Ford Focus go to KIA or Ford!

Then, last year, when the timing chain and other internal engine components needed replacing, I decided to try and get a newer model. I didn't think I could but the sales and finance office worked with me and today I have a 2008 M-Class and I love it. Its an absolute pleasure to drive.

Mercedes Benz and American Service Center get two thumbs up from me!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of American Service Center Mercedes-Benz:
First class Service

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
ASC (along with MB of Alex.) is owned by an extremely wealthy, extremely greedy family. They didn't get that way by softball negotiating or by being kind and sweet to customers. This place will take your money but once they do, you're on your own. And with cars as unreliable as late-model Mercedes, you really need someone on your side. Better look elsewhere. I recommend Lexus.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
This dealership sold me a "Certified" used MB that I found out 21 months later had been damaged and repaired. It cost me $1000.00 in trade in value, not to mention the extra they charge for "Certified". They also do not tell you that Mercedes WILL NOT refund unused extended warrantees. Mercedes and ASC both tried to say I had damaged the car( I didn't) and REFUSED any assistance. I also took this car in for service 3 times for transmission issues, and they didn't fix it. Alexandria MB finally fixed it. I am disabled and the bottom line is that this dealership, as well as Mercedes screwed me. DO NOT buy a Mercedes, and if you do, DO NOT buy from this dealership. They are absolutely AWFUL!!!!!! And a Mercedes is nothing but trouble.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
This dealership sold me a "Certified" Used MB and I found out 21 months later this car had been damaged. It lost me $1000.00 in trade in value. They also do not tell you that Mercedes WILL NOT refund unused extended warrantees. Because they never registered this car's warranty, I did get $1845.00 back, however I did not get the tax of $46.13 back. Why should I pay tax on something I never had? I also took this car there 3 times for transmission issues. They couldn't fix it, finally Alexandria MB fixed it. DO NOT BUY A CAR AT American Service Center!!!!! They absolutely stink as a Mercedes dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
First off, I should never have bought a Benz. I have owned many european makes/models and my CL500 was the most unreliable, troublesome, most expensive mistake of my life.

When I took my car to the dealership ( i bought it there), they never diagnosed the issues correctly with ABC suspension, electrical, or transmission related problems.

I always got the run-around from service and found myself depressed for the horrible service I received. to think the service rep is supposed to be knowledgable/helpful, but I found this to be the opposite.

I finally had it and took it up w/ their Service Manager but to no avail. I called MBUSA Customer Service, and they send me a free keychain. Thanks..but no thanks.

I recently sold my benz.. I am a much calmer, happier person.
Avoid MB-Arlington..please for your health and well being!

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Reason for Visit: Service

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
Every time we took our car into American Service Center, we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompetent. Parts have not been installed correctly and screws have been left out during reassembly. The “service manager” is really just an order taking salesperson and couldn’t care less if your car is working correctly when it comes back. If they didn’t do a good job the first time, they will be happy to charge you to try and fix their mistake again. Watch out for double billing! Vote with your dollars – go someplace else. ASC is making so much money that they just don’t care.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
Bought a CPO car from MB of Arlington. Car was terrible. Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold.

I had a very bad experience. I would not recommend benz to anyone looking for a reliable car. Take your money and business elsewhere.



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Reason for Visit: Service

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
Do NOT take your car here for service!!!Do not buy a used mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. I then took our car to Don Pool and their mechanic found the problem immediately!! American Service center also tried to sell us a mercedes that had been in an accident and sustained MAJOR rear end damage. They didn't disclose this information until AFTER we contacted the previous owner and brought it to the attention of the American Service Center sales snake.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
This Service center does not get your car back to you when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been over two weeks, and no ticket or receipt has been mailed to me. I stood there on two occasions and Mr. Treadwell Never introduced himself to me as my service advisor. I met him by chance when i was there to pick up my car on the second trip for service, after it sat there all day for something that should've taken 1/2 day.

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Reason for Visit: Service

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
I am a regular customer, and have seen the rapid decline in service quality. Most recent experince required two trips to repair. But even worse, employees scratched the paint on the car. No response from dealer, no apology, nothing!

ASC is good at taking your check, but not service after the sale.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
Cash purchase. Sales' "tags & titling" person didn't put both my wife and me on the title as was clearly typed on the purchase order. No paperwork at all on the expensive MB Extended Warranty purchased with the vehicle. Three faxes and one phone call to the general manager received only one call-back but still no action 30 days later. If they can't get the purchase transaction correct after almost five months, why would I ever chance taking the vehicle there for service?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
Much experience with this dealer re: both sales and service. Their attitude is astonishing... it's like &quot;throw us your money and shut up&quot; ... they won't lift a finger on the sales side, it's take it or leave it... if the salesman discovers you're not eager to pay list pric-- or over--he suddenly acts as if he doesn't know you... part of the problem with that is that there's too much money floating around the Washington area, so people come in and pay premiums ... but still a salesman should be willing to look up his inventory instead of just saying buy one of these....<br><br>On service, they took a perfectly-running car for a look-over and returned it barely running. Took it back and they fixed it halfway, then I decided to cut my losses and use another mechanic. BEWARE THIS PLACE!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of American Service Center Mercedes-Benz:
Went in to look at a Mercedes and the salesman made me feel like I was at a used Yugo lot. The pressure was ridiculous, they treated me like I did not know anything about cars, pricing, financing and even colors! I am a race car driver, a silent partner in a car dealer, and a finance lawyer. I wanted a blue car and the salesman said he had one coming in. It was metallic black, but he was trying to convince me it was blue! It was clearly black. Then he played the stupid trick of &quot;what would you pay?&quot; &quot;If we gave you this price, would you buy it now?&quot; I hate those games and can't imagine who enjoys them. That is not the experience I would expect at a Mercedes dealer. I bought a BMW.

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