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Ancira Nissan

San Antonio, TX

4.7
6,403 Reviews

10835 I-10

San Antonio, TX

78230

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6,403 Reviews of Ancira Nissan

December 14, 2009

Mr.Knoblock was very knowledgeable of the product. He considered all questions relevant,eager to please, giving us time to make considerations. We had an overall pleasant experience. Paid less money tha More

by David L. Bradney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PAUL KNOBLOCK
Dec 17, 2009 -

Ancira Nissan responded

Mr. Bradney, Thank you very much for your compliments of Paul and Ancira Nissan. We believe in our product and can see that although Paul is relatively new, he has taken it upon himself to learn about these great vehicles. We look forward to continuing our service to you and your family. Happy Holidays !! Best Regards, Ronda French General Manager

December 14, 2009

This was my second purchase of a Nissan from Ancira. I purchased a new Maxima in 2004, and my sales representative was Tony Guerra. Tony was exellent and I had determined already that I would be a repeat More

by WandaGuntz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maury Burnett
Dec 14, 2009 -

Ancira Nissan responded

Thank you very much for your review. Our repeat customers mean so much to us it makes Ancira Nissan different from our competition. Tony was a great employee and we are glad he is successful. Maury was a great addition to our team and has made this a better place overall. Once again thank you for your kind words and we will sure let Maury know how his customers appreciate him. Happy Holidays!!

December 14, 2009

My husband and I went to Ancira Nissan to buy a car because we had previously bought our Jeep from Ancira and were very happy with the process. When we arrived Jim helped us out as well as Sippy and w More

by morenochristine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sipy and Jim
Dec 17, 2009 -

Ancira Nissan responded

Thanks for taking the time to post this review about your recent experience at Ancira Nissan. Customer satisfaction is so important to us, and I'm so pleased with your comments. I also thank you for the compliment you pay in referring your family and friends to Ancira, that means a lot. Thanks again for shopping Ancira and remember us for any future service needs too! --Ronda French, V.P., General Manager

December 14, 2009

This automobile purchase was my most enjoyable one in the last 40 years. Mr. Abulehieh had great knowledge of the product I wanted and listened to the options that I wanted without trying to "upload" my purc More

by PAUL CLEVELAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GHASSAN ABULEHIEH
Dec 17, 2009 -

Ancira Nissan responded

Mr. Cleveland, thank you for your nice comments. Customer satisfaction is extremely important to us, and I'm pleased that you had a great experience. Please remember us for your service needs too! Thanks again for taking the time to post this review and if there's anything we can do, please let us know. --Ronda French, V.P., General Manager

December 14, 2009

I would like to thank Paul Knoblock and Jimmy Guerra For the wonderful customer service that they gave my parents when they came to Ancira Nissan on IH10 and Huebner. My father recently under went knee surg More

by mccabe.greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Knoblock and Jimmy Guerra
Dec 17, 2009 -

Ancira Nissan responded

I'm so glad you and your father were well taken care of. We do have really great employees, and it showed with your situation. I thank you for taking the time to post your comments about your experience, and very pleased it was positive for you all! Thank you so much for referring your family and friends, that confidence you place in us is a great compliment. Thanks again for your business! --Ronda French, V.P., General Manager

December 08, 2009

I took my vehicle in for an alignment and rotation, got it back and had same problem as when I took it in! They couldn't show me the before and after specs from the alignment so how do I know they even did More

by pi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Wilkens and Lance Kilby
Dec 29, 2009 -

Ancira Nissan responded

Our Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Unfortunately, our printer was not working properly due to the dampness in the air and we were unable to print the specs out on your alignment while we had the vehicle. However, we were able to print them today and have them available for you should you decide you would like to pick them up. Or we could mail them to you, however you prefer. They reflect that the alignment is within specs. The problem is your tires. The tires on your vehicle are not the original tires that come on a Nissan Murano, they are an aftermarket lower end tire, I believe the brand is Kumho. There's a radial pull in the tires and is indicative of this brand tire. The only way to fix it is to replace the tires and realign them. We offered to do this realignment at no charge to you if you replaced the tires. I will go as far as selling you the tires at my cost and will still do the alignment at no charge to you. It is certainly not our intention to have an upset customer and we want to help you. I would recommend that you go with a higher end tire such as Goodyear or Michelin so you don't have this problem in the future. Again, we pride ourselves on our customer satisfaction and, contrary to your perception of us, we really do want to try and help you. We just can't do anything until you replace those tires. However, in the Ancira spirit of satisfying our customers; I will gladly refund your money if that will make you happy. We will be applying a credit to the credit card that you used. Sincerely, Ronda French Ancira Nissan VP, General Manager

November 28, 2009

I hit a pothole and bent one of my factory rims, Ancira got me back on the road as quickly as possible. All the employees are very welcoming and empathetic towards my needs. I would highly recommend this d More

by mrmathistx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Really all of them, specifically Robert Wilkens and Tim
Dec 02, 2009 -

Ancira Nissan responded

Thank you for your great compliment of the dealership. It is with all intentions that we strive to maintain the highest level of customer satisfaction and service. Our goal is to have all of our customers feel the same as you do. We appreciate you choosing us for your vehicle purchases and we will do everything we can to keep them performing like a Nissan should. I am glad we able to take care of that rim for you, I know it is important to get our customers back on the road as soon as possible. Thank you for taking the time to extend your awesome thoughts of our dealership and personnel. Best Regards, Ronda French VP,General MAnager

November 19, 2009

I would definatley recommend Ancira to a friend. I felt as if Fernando was waiting for my e-mail and personalized my experience. Response to my questions and concerns were much faster than I had expected. More

by 1bigbadwolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Tadefa
Nov 23, 2009 -

Ancira Nissan responded

Thank you so much for posting this comment. As you may know, a large volume of our business comes from word of mouth and satisfied customers, such as yourself, and we appreciate the positive response. I'm glad you had a good experience! I hope you return for any future sales or service needs and that we can keep up the good work. Please refer your friends and family. Sincerely, Ronda French, V.P., General Manager

July 30, 2009

I had a very unusual experience at Ancira Nissan. I went in to look at a new vehicle and even did a test drive. After the test drive, the salesman took me back inside where there are a group of tables and c More

by retiredlady
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
would rather not say
Nov 24, 2009 -

Ancira Nissan responded

I wanted to take a moment to respond to your DealerRater.com review on your experience at Ancira Nissan. I am truly sorry that you had such a negative and unpleasant experience. I can assure you...that is never our intent, and it is something I never want to hear about. I will bring this situation up in our next sales meeting so that this type of situation is not repeated. I would hope that you'd give us another chance to regain your confidence. You can ask for me at the store any time. Again, I'm sorry this happened and I hope to hear from you. Sincerely, Ronda French, VP, General Manager

November 05, 2008

I went to this dealership several times to get the regular oil change or tire pressure adjustment. Except for the first visit, the waits for all the 3 visits since were extremely long. The one time be More

by honesta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
n/a
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