This is continued from a previous review. I haven't had a chance to talk to the manager. I took my car in this past Wednesday because the car was shaking a little and I wanted them to check my tires to see if It was time to replace them since it is a 2013, but I purchaded it the end of Dec 2014, which means I've only had the vehicle 3 months. The man at Service, named Leroy assured me that he has been with Honda and Volkswagen for 38 years he would take care of everything. After waiting 4 hours just to check that out, Leroy assured me that I didn't need new tires I was good for another 5-10,000 miles. He said they balanced the 2 front tires and reset it since they put the correct air in the tires. I drove straight home after that. The next morning as soon as I took off to work the light for low tires went on, I immediately called Leroy and assured me there was nothing wrong with the tires, he said the mechanics said everything was fine, and apologized and asked if I could take the car in again and I said no because I got off work at 8pm. By the time lunch came around my tire was really low so I didn't drive it until it was time to go home. I put air in it and the next morning I took the car to Walmart since I work right next door and I had a nail at the very edge of the tire that couldn't be replaced and a crack on the tire. If they removed the tire, it could burst open. I had a lady as well as another gentleman tell me the back tire was really bad and the other 2 tires were pretty worn as well. I had to go and purchase tires at Ssms immediately because my job involves driving. I specifically told Leroy I didn't want to do the tire balance if I needed new tires. Why was I going to pay for a tire balance at Volkswagen and at SAMs. They charged me 30.00 for absolutely nothing and wasting my time. I will never take my vehicle their again. Maybe the dealership is better but being an employee for so many years you think they would know how to check tires properly. Extremely disappointed in the gentleman that helped me. Still want to contact the manager.