Ancira Volkswagen

Ancira Volkswagen
6125 Bandera Road
San Antonio, Texas 78238
(210) 231-4444

Manufacturer: Volkswagen

HewlettVW
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: 11:00 AM - 7:00 PM



Twenty-Four Month Rating: 3.0/5

1 Reviews

Overall Score: 3 Star Rating3.0



About Ancira Volkswagen
Certified: Ancira Volkswagen
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ancira Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


ejunkie2k5
10/25/2009 1:08:02 PM


Overall Rating: 3

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Victor, James

My Review of Ancira Volkswagen:
Too bad I didnt come to this website to check for dealer ratings before buying from Ancira. They took forever to send the PO to my financing company. The salesman I worked with prefers to use text messaging as the primary form of communication! Spent a whole day trying to get the PO becuase their fax machine was broken. Never returns calls once you make the deal. The day I was supposed to pickup the car, I was told (again using a text message) that the window tint could not be done because the guy who does window tints didn't show up. My finance company had already faxed over the payment so I couldnt pull back from the deal. One week out, took delivery of the car and still couldn't get the tint done and I've already paid for it. Called the salesman's manager and told him about the whole experience. He merely promised to set it up for next week. Wish I could return the car and buy it from another dealer. Deal with Ancira at your own risk!

Added comments.

The manager eventually called back and paid for the tint. Changing the ratings.

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Response from: Ancira Volkswagen
Added: 11/20/2009 5:00:00 PM
I just wanted to take a moment respond to your DealerRater.com review on your recent experience at Ancira Volkswagen. I am sorry that you had to deal with some frustrations, but I am pleased that we were able to resolve your issues. Since we went ahead and paid for your window tint, I trust that your overall satisfaction with Ancira Volkswagen has been restored. We take our customer reviews seriously and it is my hope that you have a renewed confidence in Ancira, and that you'll shop with us again and refer your friends and family. Thank you for your business! Sincerely, Darrell Dixon, V.P., General Manager




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