The sales department seems to have it together. The service department on the other hand is a JOKE! !! Took my 09 traiblazer in after I put a new engine in it. The old one threw a rod. It had a random missfire and hard start issueand was told that they could not find what was wrong with it. (This was wrong with it before the new engine). I was then told to just drive it the way it was. I took it back when the problem got worse and they then proceeded to tell me that the motor was bad. long story short I had them talk to the warranty company and the company sent a new motor and Chevrolet put it in.the old motor was then sent back to the company to be tested. the warranty company called me and said there was nothing wrong with the motor. so therefore they were not going to the cover of the labor for having the new motor put in. I told Chevrolet about the warranty company said and as I was telling the guy he got mad and walked away and would not talk to me. he then basically just said there's nothing we can do and sent me on my way. I have since filed a complaint with GM and with the BBB. GM talked to the dealership and the dealership said that they were not going to do anything about it so GM said they would not help me because the dealership said no. so that is when I filed with the BBB and I am still waiting for a reply from them. I guess my next step is going to be getting a lawyer and filing suit. also when I talk to GM she said oh well they all know what they're doing because there ASE certified and I said I was a mechanic for 16 years 10 of which were in the military and all ASE certification is, is you spent the money and took the time to take some online test and they send you a certificate ASE certification is a joke just like being a licensed contractor all that is, is sending in money and they say okay you're a licensed contractor. anyway now I am $3,000 further in the hole with this truck and it still runs like crap.
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