About a week ago, my wife and I decided it was time for a new car. I will spare you the details on our selection process and how we came to decode on Any Mohr.
We arrived to the dealership early in the morning. We drove through the lot to get an overview of the inventory. We spotted several models that we were interested in, even exiting our vehicle to look at several.
As my wife and I were looking at one particular vehicle, we were approached by a salesman. I was actually surprised that it wasn't soon that once "pounced." Nonetheless, he walked over as we were looking inside the vehicle. The. Ext thing that happened was the beginning as to why we ended up purchasing our vehicle. The salesman said: "Hello there folks! I can see you are looking at several vehicles here; I don't want to intrude on you at all. If you would like, I'll leave you my card and if you have any questions at all, give me or one of the other sales people a shout; my name is Rodney." And he walked away.
This was a big change from other lots where you are hounded and the sales staff walk around the lot like buzzards over a carcass.
My wife and I finished looking at the vehicles we saw and went to several other lots in the area. After looking at several lots, we stopped to review. We decided that we liked a few of the vehicles at Andy Mohr Chevy but, more than that, we said: "let's go see Rodney."
We arrived back to the lot, found Rodney, and began telling him what we wanted. We told him year, mileage, price range, and payment. Rodney found us almost exactly what we had in mind. After a test drive, we were ready to make a purchase.
After some negotiation and price haggling, we decided on a number. Rodney began preparing the paperwork and arrived back to escort us to the finance manager.
This is where our experience changed. From the moment of walking into this young man's office, I was offended and disrespected. This finance representative, Jonas, was one of the most disrespectful people I have ever talked to. He belittled my comments, talked down to me, and spoke to me as if I had no idea or education on the car-buying process.
After listening to this man for several minutes, I walked out of his office. I had to speak with my insurance company on coverage and options before completing the purchase. I did not want to continue to to deal with this man, however, my wife was set on this car and we were motivated (and the car was really a good deal).
Knowing that I only needed to speak with my insurance company (USAA, customer service is 2nd to none with them and the conversation wasn't going to take long), my wife stayed in Jonas' office. Apparently, my conversation took too long and my time and business wasn't I'm important to him because he told my wife she needed to wait in the hall and he had other clients to deal with.
To say I was furious would be an understatement. Rodney made every attempt to correct s problem he didn't cause. To be 100% honest, if it had not been for Rodney and the respect he showed me and my wife and the genuine attitude he had, I would have walked away. Rodney ended up speaking with managers and getting us in with a new finance representative and she was leaps and bounds better.
We left with the car and the feeling that we got a good deal. And it was all because of our salesman, Rodney.
I would only recommend this dealship to other if they have Rodney, or a salesman that is of the same mindset as him. If I was basing this off of my experience with the finance department, I would tell you to go to the nearest "we take your money" car lots and give them your business.