Andy Mohr Nissan

Andy Mohr Nissan
4302 Lafayette Rd
Indianapolis, Indiana 46254

Sales: (317) 298-2000
Service: (800) 841-2000
Parts: (800) 841-2000

Manufacturer: Nissan

Most Reviewed Employees
Ken Duckett Ken Duckett
General Manager
Harold MacMillian Harold MacMillian
Service Manager
Malcom Fincher Malcom Fincher
Business Manager
Rick Vannoy Rick Vannoy
Business Manager
Tim Miller Tim Miller
Sales & Leasing
Matt Heck Matt Heck
Retail Parts Sales
Karen Hardwick Karen Hardwick
Parts Manager
Jason IlDefonzo Jason IlDefonzo
sales
George Ragle George Ragle
Sales & Leasing
Ferguson Mayfield Ferguson Mayfield
Sales & Leasing
Need a New Car?

Dealership Amenities
5 minutes from I 65
5 minutes from I 465
15 minutes from downtown Indy
15 minutes from Indianapolis International
"Express: Oil Change Service
Secure After Hours Drop-Off
Nissan Car Rental Onsite
"Free" Shuttle Service
"Free" Automated Car Wash
"Free" WiFi
"Free" Coffee
"Quiet" Business Lounge
Customer Lounge Area
Nissan Certified Collision Center
Special Financing Availablr
Cable TV
Pet Friendly
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 AM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 AM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 AM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 AM

Sunday: 8:00 AM - 3:00 PM

Twenty-Four Month Rating: 4.3/5
10 Reviews
Andy Mohr Nissan

Overall Score: 4 Star Rating4.3



About Andy Mohr Nissan
Certified: Andy Mohr Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Andy Mohr Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Andy Mohr Nissan
Andy Mohr Nissan is one of Indiana's Premier Nissan dealerships. Located in Indianapolis on Lafayette Road, we are just 3 minutes from I 65 and 5 minutes from I 465, and only 10 minutes from downtown and the airport. Our full service facility includes the latest technology to service your Leaf, Altima, and Titan or GT-R. Andy Mohr has the largest selection of new Nissans in the state, as well as a huge selection of quality Pre-Owned, Nissan Certified and Budget cars, trucks, suv's and vans. Door dings, paintless dent removal, minor or major collision repair, the Andy Mohr Nissan Collision Center will have you back on the road in no time. You really do get "Mohr for Your Money" at Andy Mohr Nissan.



amberbrown
4/11/2012 10:58:42 PM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Aaron

My Review of Andy Mohr Nissan:
My husband and I visited your dealership on Monday to buy the Nissan Frontier SL on your lot. We saw this vehicle on the internet site and it was listed with the tow package, even gave a description of how much it tows. My husband called that morning to confirm the vehicle had the options the website stated and Aaron said it did. We traveled a total of 5 hrs to your dealership from Springfield Ohio. When we arrived there was no tow package and they acted like it was no big deal. They would not take any money off the internet price or add the tow hitch. After 2 1/2 hrs of dealing with them trying to act like we might get a deal, we left and drove home. My credit score was 807. We own 2 Infiniti vehicles and have never been treated so rudely at a dealership. We were done with buying anything Nissan. However, we found the exact same vehicle in Maryland for 26,300 fully loaded with long bed. They even gave us student and military discount which this lot never offered.

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indybillw
4/4/2012 7:56:56 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Silvey II

My Review of Andy Mohr Nissan:
Bob Silvey was a very nice person to work with, didnt push us into anything and was very easy to work with on price an trade in, would recommend this dealership to anyone. Bill @ Ellen Woods

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indybillw
1/28/2012 8:58:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert E Silvey II

My Review of Andy Mohr Nissan:
I have never seen a salesman work so hard for our Nissan Rouge purchase, even after we agreed on a price, while they were doing all the paper work, my wife an I went to lunch, during lunch we changed our minds on the color of the interior, after we returned we told Robert of the change an he had no problem with it at all, My wife an I was very pleased on the purchase price an the price of our trade-in, the whole staff there was very willing to work with us, please see Robert Silvey II for a great sales deal, keep watching this review for futher posts from us on the Rouge an the service dept. I will pull no punches on how were treated. Bill @ Ellen Woods

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Response from: indybillw
Added: 4/4/2012 8:10:07 PM
Well like I said I am back, the Rouge we bought is great, have had no problems an its still fun to drive, Iam having trouble getting use to the shift-less transmission but in time I will get use to it.and for a four cyl it has enough get up an go for the wife an myself, took it back on Sat for the free oil change an we were in an out in about 45 minutes an they washed the car for free also, I pretty sure the free oil changes an car washes comes with all the new Nissans, great SUV an a very nice dealership. Thanks Bob Silvey

are
4/22/2011 2:48:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Miller

My Review of Andy Mohr Nissan:
I appreciate how nice Tim was and how he took out time to find me something nice with my income. I needed someone honest and caring because I was in need of a car in a hurry. i had seen the advertisement on tv and thought I would give it a try. I will tell others about Andy Mohr.

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Response from: Andy Mohr Nissan
Added: 7/14/2011 8:39:18 PM
Congratulations on your new purchase! We appreciate your business. Tim is a great asset to Andy Mohr Nissan.

Ken Duckett
GM

UnhappyConsumer6247
3/11/2011 1:07:46 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sales and Finance Departments

My Review of Andy Mohr Nissan:
We recently purchased an 08 Toyota Highlander from Andy Mohr Nissan and were very unhappy with our experience. The dealership used high-pressure sales tactics to strong-arm us into our purchase. Although this approach may have paid off in the short-term (we purchased the vehicle) it will have a negative impact in the long-term (we won't be back and will warn others against visiting this dealership as well).

Just a few examples:

-The dealership refused to discuss the purchase price of the vehicle, focusing on the monthly payments instead, even though we stated that we wanted to negotiate the purchase price.

-The finance department proposed monthly payments for the vehicle that were ridiculously high and refused to tell us the terms the payments were based on (interest rate, extra fees, etc..) We had to go online to find our own payment calculator to figure out the purchase price and interest rates they were trying to charge us.

-The monthly payments proposed by the finance department contained an extended warranty that we told them repeatedly we didn't want.

-The dealership assured us that any safety recalls on the vehicle would have been taken care of prior to putting the vehicle up for sale, but a few days after our purchase we discovered our Highlander had 3 open safety recalls that had NOT been addressed prior to the sale.

-The dealership agreed to pay off what we owed on our trade-in, but shorted us $50 on the payoff price, adding it onto the loan for our new vehicle (without telling us) instead.

-The vehicle was almost out of gas when we purchased it and we were told that with gas prices so high the dealership couldn't afford to fill up the tank. Instead the salesperson conferred (within earshot) with another employee asking if he should give us $20 to use for gas and the other employee instructed our salesperson to give us $10 instead. We were handed a $10 bill and told to visit the nearest gas station (mind you it was after nine pm by this point and the dealership is not located in the nicest part of Indy). If the salesperson gave us the $ out of his own pocket (I have no idea) than I appreciate his generosity, however this would be a very poor business practice if the dealer makes their salespeople pay for their customer's gas.

Overall, we realized the full extent of our poor experience with Andy Mohr Nissan when we recently bought a second vehicle (this time at Indy Honda in Greenwood). Our experience at Indy Honda was pleasant and professional and we left feeling confident about our purchase (and with a full tank of gas). Our experience at Andy Mohr left us feeling like we had been run over by a steamroller.

I realize now that we should have walked out during the negotiation process and feel compelled to warn others about our experience. I sincerely hope Andy Mohr will take this review into consideration when developing more professional and respectful business practices.

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jmjones19
1/17/2011 9:34:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Malcom Fincher

My Review of Andy Mohr Nissan:
They didn't waste our time showing us cars that didn't match what we were looking for. They were fair in dealing with us and were very professional through the entire process. Fair in trade value of our old vehicle, and prepared the new vehicle very quickly.

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Response from: Andy Mohr Nissan
Added: 2/14/2011 12:55:55 PM
Congratulations on your purchase and thank you for allowing us to earn your business! We certainly appreciate your kind words about our staff. We're lucky to have Tom and Malcome on our team. We look forward to seeing you in our customer lounge!

Ken Duckett
General Manager

credden
1/14/2011 7:42:37 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ferguson Mayfield

My Review of Andy Mohr Nissan:
Ferguson made our experience extremely efficient and easy to work with. He got back to us immediately via email on any and all inquiries we had and was very professional. Purchasing a car has never been so easy! The only thing I wish would have been more clear is why a 39 month lease is prepared rather than a 36 month lease.

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Response from: Andy Mohr Nissan
Added: 1/17/2011 7:42:10 PM
Congratulations... I'm happy to hear your purchase went smoothly and Ferguson took such good care of you. Our #1 goal is to ensure every customer is completely satisfied. I will have Ferguson call you on the 36/39 month lease question. Or if you prefer, call or email me directly. I will send you my email address. Again, thank you again for allowing us to earn your business.

Sincerely,
Ken Duckett, GM
317-298-2000

bigbluefan
12/30/2010 12:12:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Duckett

My Review of Andy Mohr Nissan:
Andy Mohr Nissan is one of the most professional dealerships I have ever had the pleasure of doing business with. From sales to service......everyone I have met has been courteous to me and my husband. We love our car and we love the way Andy Mohr Nissan does business; no games....no gimmicks.....and simply a great deal to drive a great car. I can't believe how happy I am!

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Response from: Andy Mohr Nissan
Added: 1/3/2011 10:54:13 AM
Congratulations on your new Nissan! I'm happy to hear that we took good care of you. Jim is such a valuable part of our team; I know he will appreciate the kind words. Please stop and say hi when you’re in for maintenance. Again, thanks for your business!

Sincerely,
Ken Duckett, GM

hdrakerogue
12/21/2010 7:41:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Duckett, Rick Vannoy

My Review of Andy Mohr Nissan:
Very enjoyable experience, Excellent product, knowledgeable Staff, clean location.
We found that we had some mutal friends and everyone took time talk about things other than the selling a car.
John Leamnson did the following on our two visits.

1. two test drives( John seemed very knowledgeable about the Rogue) one of the big selling features was the way the car handles
2. after the sale John did an excellent job explaining the features of the vehicle and setting up features like the hands free phone
3. Made sure the car was clean and full of fuel
4. He made sure that our experience was an exceptional one.

thanks to all there

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Response from: Andy Mohr Nissan
Added: 12/27/2010 4:07:57 PM
Congratulations on your new Rogue! We certainly appreciate your business and your kind words about our staff. We're lucky to have John and Rick on our team. Come up front and say hello when you are in for service. Enjoy the Holidays.

Ken Duckett
General Manager

jenmetoo
11/18/2010 8:53:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Harold MacMillian

My Review of Andy Mohr Nissan:
Late Thursday afternoon, no appointment and the service area was full. Harold didn't try to sell me things I didn't want. They changed the oil, rotated the tires and had me out of there in less than 30 minutes. I definitely recommend Andy Mohr Nissan as a place to buy a Nissan as well as have it serviced. Thanks Harold.

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Response from: Andy Mohr Nissan
Added: 12/3/2010 10:13:31 AM
Glad to be of service. Thank you for the kind words and we look forward to helping you again in the future.

-Thank you