Annapolis Hyundai - Service Center

Bought a certified pre-owned car at Annapolis Hyundai with extended warranty, but within a week, it developed a serious coolant problem. This turned out to be a known recall/ campaign issue for the model with extended warranty, but within a week, it developed a serious coolant problem. This turned out to be a known recall/ campaign issue for the model! It felt like they should have been aware of this before selling me the car. I took it in for repairs, but after 9 frustrating days, they still couldn't fix it and recommended another dealership. To top it off, the service manager Chris wouldn't respond calls, messages and email, for a month! Needless to say, I would strongly advise against using Annapolis Hyundai service department. I would say the salesman Rob tried his best to help me but there seem to be a disconnect between service and sales. More

The best in Customer Service! Marsha Romero nothing else need too be said. They do need a larger place. Marsha Romero nothing else need too be said. They do need a larger place. More

Horrible they have had my sons car since 8/2023! An a lot of staff turnover An a lot of staff turnover More

The 4- (and not 5-star) rating is due to the fact that the mechanic failed to reset the maintenance reminder in my vehicle, and there's also no sticker on my windshield, so I guess I'll have to set some o the mechanic failed to reset the maintenance reminder in my vehicle, and there's also no sticker on my windshield, so I guess I'll have to set some other reminder for my vehicle maintenance. It's a small thing, but annoying. I bring my Hyundai to the dealer because I expect a higher level of service & attention to detail at the dealer. At least that was my experience for 10+ years at the Annapolis Honda dealer's service department. Hmm. More

I made an appointment for 0830, but since I wasn’t waiting, they didn’t get to my car until 3. They diagnosed it correctly but then came back with pressure and a hard sell for new brake pads AND rotor waiting, they didn’t get to my car until 3. They diagnosed it correctly but then came back with pressure and a hard sell for new brake pads AND rotors. I spent an hour of my life that I’ll never get back to convince the parts manager that I didn’t want new rotors. The next day he called and said he had been mistaken and car didn’t need new brake pads after all. The kicker? They never did the main repair that I took the car in for in the first place. Save your time and money- go somewhere else. More

I bought my Tuscon in September 2022. For the first year this dealership struggled with keeping up with service demands. It took at least five weeks to get an appointment. That has imp For the first year this dealership struggled with keeping up with service demands. It took at least five weeks to get an appointment. That has improved. Personnel turnover has been high, but for now it seems to have stabilized. The personnel have been polite and professional. More

Dealership and building are not sufficient for the quality and quantity of people who need this company support quality and quantity of people who need this company support More

Great Job! Working with Adan was a delightful experience. The service was efficiently completed within a timeframe of just 2 hours. Working with Adan was a delightful experience. The service was efficiently completed within a timeframe of just 2 hours. More

I have bought two cars recently from Annapolis Hyundai and have had great experiences working with Mo both times. He is great to work with and very helpful. I didn't consider another dealer for the second and have had great experiences working with Mo both times. He is great to work with and very helpful. I didn't consider another dealer for the second car purchase because I knew I would be treated well again. More

They communicated well with me and provided excellent service. I appreciated that they washed my car. service. I appreciated that they washed my car. More