Antwerpen Hyundai of Clarksville

My rating is based on the text I received from the advisor after I responded back to if I was happy with my visit. In the end I was not because my issue was not fixed and when I was provided the paper advisor after I responded back to if I was happy with my visit. In the end I was not because my issue was not fixed and when I was provided the paperwork for the upgrade the link to it was not provided as promised. Here is the text verbatim. "Hello we performed diagnoses as requested. i gave you the website in your paperwork if you read it.we could not do an update because of we can only do some and that is in control of Hyundai not Antwerpen or the employee's.And yes you did have an itemized list of what your car needs because we perform a multi point inspection to all vehicles that come in. that is the technicians job.it is your choice how you want to take care of your vehicle. we told you what was needed and that is our service charge because you are at a dealer and at any service shop believe is not free to check. Please if you are frustrated i understand but we do not control Hyundai or the way they make a vehicle . please contact Hyundai. have a great day. I appreciate your feedback and if you receive a survey please reflect on Hyundai not the Advisor it affects our job. Thank you again." More

Very poor communication and extremely delayed service times. 60-minute service took over 3 hours. Service people did not even communicate with me until 1 hour after I arrived and I needed to initiate the times. 60-minute service took over 3 hours. Service people did not even communicate with me until 1 hour after I arrived and I needed to initiate the conversation. Very disengaged service team, but of course they asked for 5 Stars. More

Thank you for the great, fast service and a comfortable wait area where I could work. wait area where I could work. More

Oil change was performed quickly with no drama. Wifi signal provided good connectivity while I was waiting. Wifi signal provided good connectivity while I was waiting. More

This service appoint did not go like all my others. Check in was not smooth and the technician never went over recommended services needed on my vehicle. I got an email which I didn’t see until hours l Check in was not smooth and the technician never went over recommended services needed on my vehicle. I got an email which I didn’t see until hours later. On the bright side the oil change did not take a long time. More

Hello: Well i must say what a fantastic dealership. Everyone was kind and polite and patient. What a great experience i had. I plan to purchase my next car from you Thanks so much. Jim Snapp Everyone was kind and polite and patient. What a great experience i had. I plan to purchase my next car from you Thanks so much. Jim Snapp More

Everyone was super nice and very experienced. I honestly hate going to a dealership because I feel like you are there for hours with the back and forth of trying to get you in the vehicle you wan I honestly hate going to a dealership because I feel like you are there for hours with the back and forth of trying to get you in the vehicle you want; however Antwerpen was upfront and helped get us what we needed in our price range. More

The service department is excellent. Joseph kept me informed as to the status of my vehicle. Every time I bring my vehicle in for service Joseph is the one who lets me know what addition Joseph kept me informed as to the status of my vehicle. Every time I bring my vehicle in for service Joseph is the one who lets me know what additional service my vehicle might need and the cost. He is always very professional and friendly. More

they solved my problem and were courteous during the process. the technician was knowledgeable and corteous. process. the technician was knowledgeable and corteous. More

Hard to reach them and they don’t call back consistently. thank you for asking thank you for asking More