Just purchased my vehicle last week and I absolutely love it. I dealt with Nick Sugar and he was wonderful to work with. I HATE to shop for a new car, which is why I do it only when I am forced to do it. My car was 8 years old and near the end of it's useful life. I had done a ton of research online and visited the Auto Show in Cleveland. My wife and I set aside a Saturday and visited 6 dealerships in one day. Our first stop was a Apostolakis to look at the Honda CRV and the CX-5. Nick came out and greeted us and was not pushy or high pressure in any way. We explained what we were out doing test drives and that was our goal for the day. We test drove both vehicles and really liked the Mazda. He answered all our questions and was extremely knowledgeable about his products as well as the competition's vehicles.
After test driving the other vehicles as well as the other salespersons we returned to the dealership for another test drive. We decided we wanted the CX-5. Nick introduced us to Ralph the Sales manager and they went to work finding the vehicle I wanted with the features I desired. We negotiated back and forth over the next few days. I admit I know I was difficult and demanding and Nick was nothing, but professional. When I arrived to pick up the vehicle, both the car and the financing were as promised. Nick took me out to go over the vehicle and he even set up the phone feature for me. I know he could sense I had no clue what to do based on the blank look on my face, and the age of my cell phone. My transaction was so successful that I even referred my daughter to Nick and she purchased a CX-9. This was by far the best experience I have had with a salesperson and a dealership.
I Recommend This Dealer:
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