Apple Ford

Where do I even start?First, the first words of the Where do I even start? First, the first words of the listing for my vehicle literally started with "CLEAN CARFAX...NO ACCIDENTS". Well, after t Where do I even start? First, the first words of the listing for my vehicle literally started with "CLEAN CARFAX...NO ACCIDENTS". Well, after test driving the vehicle in a thunder/lightning storm, I came back and began paperwork. After hours of waiting, I finally was handed the keys. Upon moving my belongings to my new vehicle, I noticed someone side swiped the rear passenger side door. They acted like they had no idea about it, even though it was covered in non-matching touch up paint (which also made its way onto my rear leather seat). I had the sales manager come out and have a look for himself, so it could not have been blamed on me and he said that I could bring it back and he would have his "master tech" fix it AND buff + detail the whole car again in order to try and remove a few other scratches around the vehicle. I had taken it back to the dealership, which is over an hour each way and after picking it up a few days later, it looked as if a teenager in his backyard attempted to fix the dents, scratches, and totally screwed up paint. There were runs/drips/lines in the paint, dimples in the bondo, and an overall orange peel effect on the paint. I had taken it back AGAIN and was told that they clay-bar'd the whole car plus buffed and waxed it again. The vehicle was not touched at all. Same issues were still there. I paid a paint correction company to fix it and they explained how bad it was and with the orange peel, there wasn't a whole lot they could do. I would have to have the whole rear door and rear panel repainted if I wanted it to look right. In addition to that, my adaptive cruise control + collision detection was not working. I told Jesse Nammack about this and I explained it was most likely the mounting bracket since you could feel the sensor was loose. He told me it was not a problem and he would fix it. After picking it up the third time (and being promised yet another full detail), he explained to me that they reset the whole system and he even took it for a test drive to make sure things were working. Not even five minutes after leaving, it stopped working and began throwing errors on my dash. While on my way to the vacation, I emailed him photos of the error on my dash and until this day I have not heard back. I just recently took it to a local Ford dealership using my warranty and paying the $100 deductible. They explained that the bracket was broken and the apparently the VIN in the module did not match my vehicle VIN. Well, that along with the front bumper being slightly off leads me to believe the vehicle was in ANOTHER accident that was handled outside of insurance and not mentioned in their listing or in person. I was also having problems with my sunroof sticking. They told me the switch was broken and backordered but they would call me when it was in. It's been 11 months and I've heard nothing back from them. As if that wasn't enough, a few days after purchasing my vehicle, it began to overheat and the AC quit working. The cooling fans died, but they did in fact replace those. The only proper repair that was completed. Be careful when going over your finance options too. They try to sneak in a Ford warranty into your payments and are not very happy when you notice. They DO NOT mention this at all until you mention it. I ended up opting for a warranty from another company due to the amount of electronics on the vehicle, but should not have given them another single penny. Their financing is also higher than anywhere else. I ran numbers before hand and was offered multiple finance options for 4% and the best they could do was 5.5%+ (give or take). My fault for not obtaining a loan before hand and being on a time constraint. Oh, and let me not forget how unprofessional the sales associate was. I believe her name was Leslie. I have worked retail and customer service previously for many years and cannot believe they would hire someone who literally has no understanding of basic customer service skills. Her phone call to me asking me to pickup my vehicle was highly unprofessional...to say the least. And to top it off, while *I* was attaching my license plate, Leslie was telling me about the Ford Explorer behind my vehicle. She mentioned a couple coming in to look at it for their daughter in college and were upset because the paint was different on the front fender than the rest of the vehicle. Leslie was laughing and telling me how absurd those customers were. Really?! I should have followed their footsteps and left without purchasing this vehicle! Guess Apple Ford has a habit of trying to cover up issues. So, it's been almost a year and I have never heard back in regards to the sunroof switch, adaptive cruise control/collision detection or my paint issue. Add all of this up and I should probably seek legal counsel, but I honestly don't think it's worth my time or effort any longer, so I will just leave my review for Apple Ford anywhere I can and steer anyone looking to purchase a new vehicle far away from this establishment. More

Quick lane GOOD, Full service VERY BAD If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full se If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full service garafe. My tale of woe below is worth reading. I left the car at the dealer for 8 full days while I was out of town to address 3 issues: 1. malfunction of heating/radio interface, 2. Rattling and grinding while braking, 3. Minimal bumper damage from tapping a parking block (all written clearly in itemized fashion on the night drop form). I received a call around close of business time the following day from a coordinator asking why I dropped the vehicle off. I explained the 3 issues. The following day I received a call saying "your belts and fluids all look good" ad some concern about some bushings on my shocks that were worn down and quoted $1200 to fix them. I asked if this was the cause of my rattling with braking. The answer I received was "No, it wouldn't do that. This is something else, a routine maintenance thing. What's wrong with the brakes?" I explained to the same person again what the issue was. He said that "maybe tomorrow we can drive it and see what the problem is." I asked about the electronics interface issue. He says "Tomorrow we'll do a master reset." Next day: "We did a master reset, it's all working now. We'll take it for a spin tomorrow and test the brakes." Next day: "Our tech says it's definitely the rear rotors, we'll replace them." I had those rotors replaced less than a year ago. Next day "Your car is all done!" What about the bumper damage? "Oh, we'll schedule an estimate with the body shop." Next day exact same conversation, "Car is all done!" Oh, so you fixed the bumper damage? "Oh, we'll schedule an estimate with the body shop." Finally I arrive home from my trip and pick up the car. When I pick up the car, there is an estimate for the bumper repair which needs to be scheduled 2 weeks out (fine). I am then told that the master reset did NOT work, and am handed an estimate for $1,000 to replace the SYNC system. I was very upset to find that within this window of time that they had the car and I kept getting calls saying it was all done, they NEVER mentioned a need to replace the computer until I was picking the vehicle up. That was several days of opportunity wasted; it could have been repaired in that time. Let alone, I had to remind the service coordinator daily what the work was that I needed done. Finally, as I was driving away, the brake issues were just as bad as ever with NO improvement. Overall, I spent $550 for a misdiagnosis and incomplete treatment. Resolution: I took the vehicle to a different dealership (a non-dealer mechanic couldn't address this proprietary computer issue), they diagnose the issue as being a FRONT rotor problem "They're clearly warped, you can see it" and fix it immediately with full resolution of the braking problem. They then diagnose that the electronic issue is NOT the SYNC system, but rather a different control module requiring replacement (FCIM). They replaced it. The fix was spot on, and it is now in excellent condition. After a dozen visits to Quick Lane, my poor experience with the full service means my relationship with Apple Ford is over. More

Fast Lane Service - always great! Dropped my vehicle off for service yesterday and met Jonas for the first time. (Typically I deal with David Eichorn who is always so friendly and hel Dropped my vehicle off for service yesterday and met Jonas for the first time. (Typically I deal with David Eichorn who is always so friendly and helpful so I was a little worried dealing with someone knew.) There was no need to worry because Jonas was the same. He took my vehicle information quickly so that I could get to work and he was very professional. When I came back at the end of the day to pick up my vehicle, he had my paperwork ready and again got me out the door quickly. In my short experience with Jonas, I found him to be an asset to the Apple Ford team. More

All 3 were great! Jeff did a great job showing me how to use the Ford app,program radio stations as well as other gadgets even after selling me the car. Ty was very friendly and made the finance part a no use the Ford app,program radio stations as well as other gadgets even after selling me the car. Ty was very friendly and made the finance part a not as boring as it usually is. More

Good experience This was a fairly easy purchase although a little lengthy. But the people that we dealt with were very good and extremely professional. We are glad th This was a fairly easy purchase although a little lengthy. But the people that we dealt with were very good and extremely professional. We are glad that we decided to come here even though it was a little drive for us, well worth the effort. More

This was a no hassle sale. We told them what we wanted. Where we wanted to be on the road and it happened I. Less than an hour. Will definitely go back to Apple Ford. Where we wanted to be on the road and it happened I. Less than an hour. Will definitely go back to Apple Ford. More

Apple Ford was excellent. They were very knowledgeable without being too pushy. They gave me time to research the vehicles and patiently answered all my questions. I am very satisfied with the purchase without being too pushy. They gave me time to research the vehicles and patiently answered all my questions. I am very satisfied with the purchase of my new F150! More

Buyer Beware !! I saw Stock #:197258 priced at $27775 on appleford.net and emailed Richard (Internet sales manager) relaying that I was working with "D". I emailed "D I saw Stock #:197258 priced at $27775 on appleford.net and emailed Richard (Internet sales manager) relaying that I was working with "D". I emailed "D" the following "Work up price with Ford 0% financing. I did try to reach you by phone earlier. I have the 2017 Ford Focus SEL trade-in: silver color with 26,062 mileage". I then emailed my finance limit at $450. Naturally I thought that the purchase price would be $27,775........... WRONG. They sold me the truck at $30,000 less my $3,800 cash deposit. Shame on me that at almost 9PM that evening I didn't pay attention to what TY had me signing. What's even more damaging in my opinion is that the "GM" didn't return my call to try to accommodate in some way. NO CUSTOMER FOR LIFE here. This is all factual and do fake news. BUYER BEWARE. Lost integrity is not easily restored. More

Lease turn-in and new vehicle purchase. Great Experience! I previously leased a Ford Fusion from Apple Ford in 2016. The leasing experience was decent, but what they lacked (at the time) they made up for 100% I previously leased a Ford Fusion from Apple Ford in 2016. The leasing experience was decent, but what they lacked (at the time) they made up for 100% in service and support throughout my lease. My most recent experience with Apple Ford was tremendously better. It is abundantly clear their current sales team was well-trained and customer oriented. I had an appointment with Richard Martinez, a member of the sales team. From the moment I walked in to the dealership I was politely greeted but not overwhelmed. Richard found me quickly and was VERY prepared. He knew did a ton of research based on a short conversation we had on the phone the day earlier. Richard already had a the trucks mapped out that he knew I would be interested in. Richard is a wealth of information and could answer every question I had; very down to earth and relaxed guy. Richard is a tech guru. Once we found the vehicle I wanted, Richard and the finance team worked quickly and diligently to find me an extremely competitive interest rate and price. They were also patient and didn't mind explaining the process. Overall, my experience at Apple Ford was outstanding. They clearly train their employees around customer support and genuinely care about what they do. Their process for turning in a lease and buying a vehicle is streamlined. I now have my dream truck and intend on keeping as I can. More

The Apple Ford dealership provided a very satisfying experience. Everyone was very friendly and helpful. They were also very professional and that made the experience relatively quick and smooth. Thanks experience. Everyone was very friendly and helpful. They were also very professional and that made the experience relatively quick and smooth. Thanks! More