Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
920 Reviews of Arlington Heights Buick GMC - Service Center
AFTER HAVING AN INCREDIBLY HORRIBLE EXPERIENCE IN MARCH IN WHICH THEY LOST MY REMOTE START CLICKER, I WAS THEN PROMISED MY CLICKER WOULD BE REPLACED. I WAS TOLD I WOULD GET A NEW ONE AND TOLD THEM (AMY) T IN WHICH THEY LOST MY REMOTE START CLICKER, I WAS THEN PROMISED MY CLICKER WOULD BE REPLACED. I WAS TOLD I WOULD GET A NEW ONE AND TOLD THEM (AMY) THAT I CAN GO ON APRIL 19th AND THEN WAS TOLD I WOULD BE CONTACTED WHERE TO GO I WAS NEVER CONTACTED I HAD TO CONTACT THEM DAY OF. IN THE CONVERSATION I WAS MADE TO FEEL THIS WAS MY FAULT. THEY THEN BLAMED TOW TRUCK COMPANY. FIRST IF YOUR GOUNG TO HELP ME DONT BLAME ANYONE ELSE. JUST TAKE RESPONSIBILITY TELL ME WHERE TO GO AND DONT EXPRRSS TO ME IT WAS SOMEONE ELSES FAULT. AS OF TODAY I STILL DO NOT HAVE ANY RESOLUTION DONT CALL ME AND PRETEND YOU CARE YOU DONT More
Dean Fry will take care of you like you are family and do everything in his power to make sure everything is done exactly as you would like. everything in his power to make sure everything is done exactly as you would like. More
Best service experience I’ve ever had at a dealership. Chris Parisi took great car of my wife’s car at the last minute. Chris Parisi took great car of my wife’s car at the last minute. More
Car needed an oil change, but Dean advised us that it was also time for a transmission fluid exchange, and a tire rotation and balance. He explained the cost of each and applied any available discounts. We also time for a transmission fluid exchange, and a tire rotation and balance. He explained the cost of each and applied any available discounts. We wanted the car back by noon and it was ready ahead of time. We had never worked with Dean as a service advisor before, but he communicated well and made sure our car was finished when we needed it. We'll be happy to have him advise us in the future. More
Elizabeth set a badly needed last minute appointment for me to have my Buick Lacrosse serviced. Arlington Heights Buick GMC staff always goes the extra mile to make me smile! Eliot Pergricht in sales is a p me to have my Buick Lacrosse serviced. Arlington Heights Buick GMC staff always goes the extra mile to make me smile! Eliot Pergricht in sales is a pleasure to work with, and Sales Manager Mike Audino can customize price and payment scenarios for every situation. This is simply Chicagoland’s must visit dealership before you buy your next car, and the place to take it to after you do. More
Alexandria was excellent to work with today. She reviewed the history of service with my car and made certain that the work being performed matched my needs for this visit. Alexandria is an outs She reviewed the history of service with my car and made certain that the work being performed matched my needs for this visit. Alexandria is an outstanding representative of Arlington Heights Buick. More
I continue to have exemplary service at this dealership. Today, Dean also provided me with estimates for a future tire purchase and spent time answering addition questions. Today, Dean also provided me with estimates for a future tire purchase and spent time answering addition questions. More