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Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
5,321 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,321 reviews

March 08, 2024

Jeremy was amazing! We will be repeat customers. The process was painless and easy. Thank you! More

by sarac0229
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Powell
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Mar 13, 2024 -

Arlington Heights Ford responded

Sara, thank you for taking the time to share your feedback! We are very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Arlington Heights Ford. We can’t wait to see you for your next appointment! Sincerely, The Arlington Heights Ford Team

March 07, 2024

Rich helped me get a 2024 ford explorer xx model I love it thanks to Rich Jacobsen More

by Dcpdm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Baez
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Mar 12, 2024 -

Arlington Heights Ford responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Arlington Heights Ford. Please feel free to contact us if you have any questions on your new 2024 Ford Explorer. Sincerely, The Arlington Heights Ford Team

March 06, 2024

seller was very honest and gave lots of information. Made the whole process very easy. More

by kyledeaton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Gibson
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Mar 11, 2024 -

Arlington Heights Ford responded

Thank you for your great review, Kyle! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 06, 2024

Great experience. Professional and efficient. We found exactly what we wanted! Pleasant sales person. Came from Iowa, would do it again. More

by Ann McGlynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez, Brian Powell, Dan Szwec
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Mar 11, 2024 -

Arlington Heights Ford responded

Ann, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions please feel free to contact us. Sincerely, The Arlington Heights Ford Team

March 06, 2024

Elliot Reichel, our sales person, was fantastic and incredibly helpful. We would not have come all the way from Iowa if it were not for him. More

by Kayakmedic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Arlington Heights Ford responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Arlington Heights Ford Team

March 06, 2024

This is the second time we've used this Ford dealership and have been pleasantly surprised both times. More

by badegraff
Recommend Dealer
Yes
Employees Worked With
Joe Baez, Marco Gibson
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Mar 08, 2024 -

Arlington Heights Ford responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Our excellence is always consistent, and we're glad your experience with us supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, The Arlington Heights Ford Team

March 05, 2024

Prices on the higher side, service manager should have recommended for what is necessary and what is not, however service was prompt. More

by hameedinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2024

Colton was extremely professional, personable and very knowledgeable Made the whole process easy and enjoyable More

by David K
Recommend Dealer
Yes
Employees Worked With
Joe Baez, Colton Hannemann
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Mar 07, 2024 -

Arlington Heights Ford responded

David, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Colton and our team here at Arlington Heights Ford provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Arlington Heights Ford Team

March 05, 2024

Steve Ursin was excellent at helping us purchase our 5th auto from Arlington Heights Ford. He was super helpful explaining our options to purchase a 2023 or 2024 F150. Thanks again for excellent customer se More

by Leane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Arlington Heights Ford responded

Leane, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Arlington Heights Ford. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Arlington Heights Ford Team

March 03, 2024

The staff and very one I work with were great, and they work with me to get me in and out fast . They did a great job on my car. Thanks . More

by randywilliams08@gmail. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Arlington Heights Ford responded

We are ecstatic to hear about your positive experience with us, Randy! We will share your feedback with my team and hope to see you again soon! Sincerely, The Arlington Heights Ford Team

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