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969 Reviews of Arlington Toyota - Service Center
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Helpful February 13, 2024
Buenas tardes señor, estoy mas que dijustadisima, me acaban de robar en su consepcioanrio y además se rieron sus trabajadores en mi cara. Hace año y medio fui a hacer la rotacion de goma y cuando fui n acaban de robar en su consepcioanrio y además se rieron sus trabajadores en mi cara. Hace año y medio fui a hacer la rotacion de goma y cuando fui nuevamente hace un año me habian desaparecido la yave de clan, tuvieon que darme nuevo juego clan para hacer la rotación de gomas, y hoy por haber tenido esa amarga experiencia la vez pasada, mandé a hacer cambio de aceite, cambio de filtro de motor y rotación de goma, cuando llamé a hacer la cita por la mañana para las 10 00 am, a nombre de Lilleana Albertina Macet Gil, Toyota corola del 2017, me dijeron que yo tenía cupón y que el cambio de aceite era $19.50 dólares y no fue así me cobraron más y además me cobraron la rotación de goma, y cuando fui a mi carro revisé para ver si mi yave de clan se encontraba y no estaba cuando le pregunté a la muchacha rubia que me atendió ella buscó y buscó y no la encontró y cuando fue a averiguar por mi yave de clan vinieron y me dijeron que no estaba y que por esa razón no me hicieron rotación de goma, o sea me iva confiada para mi casa porque supuestamente me habían hecho rotación de gomas, cosa que era mentira porque me lo cobraron, si no llega a hacer porque yo revisé mi carro para ver si la yave de clan estaba, no me entero que el servicio no se había hecho, fue una falta de respeto y además se reían de mi..jamás pensé que a una mujer sola le podrían hacer semejante abuso, espero me ayude con respuesta clara para este dijusto tan grande del robo que me ivan a hacer hoy más la burla de el maneger con la muchacha rubia que me atendió Gracias.. Good afternoon sir, I am very upset, I have just been robbed in your conepcioanrio and your workers also laughed in my face. A year and a half ago I went to do the rubber rotation and when I went again a year ago my clan yave had disappeared, they had to give me a new clan game to do the rubber rotation, and today because I had that bitter experience last time , I sent for an oil change, engine filter change and rubber rotation, when I called to make the appointment in the morning for 10:00 am, in the name of Lilleana Albertina Macet Gil, 2017 Toyota Corolla, they told me that I had a coupon and that the oil change was $19.50 dollars and that was not the case, they charged me more and they also charged me for the tire rotation, and when I went to my car I checked to see If my clan yave was found and it wasn't there, when I asked the blonde girl who attended to me, she searched and searched and didn't find it and when she went to find out about my clan yave, they came and told me that it wasn't there and that for that reason They didn't rotate my tires, that is, I was confident that I would go home because supposedly they had rotated my tires, which was a lie because they charged me for it, if they didn't do it because I checked my car to see if the clan yave I was, I didn't realize that the service had not been done, it was a lack of respect and they also laughed at me... I never thought that such abuse could be done to a single woman, I hope you can help me with a clear answer for this big problem about the robbery that they were going to do to me today plus the mockery of the manager with the blonde girl who served me Thank you.. Mostrar texto citado More
by lyly.kdol
February 04, 2024
Dealing with this place was an ABSOLUTE NIGHTMARE. In SEPTEMBER I made an appointment to take my car in to be looked at for an issue covered under warranty. I arranged time off work for the appointmen In SEPTEMBER I made an appointment to take my car in to be looked at for an issue covered under warranty. I arranged time off work for the appointment and was told that because my appointment was scheduled for so late in the afternoon (4:40) they wouldn't be able to actually look at my car that day - well then maybe don't let people make appointments that late in the day. I then sent in a complaint form about that on the website using the Contact Us form and received a call back less than an hour later. But the person did not even bother to read my message, and wanted to know what car I was interested in buying. I sent an email to the managers listed on the website but got no response. I took my car in on my new appointment date and they didn't have the new part, so I had to wait a few weeks for the new part to come in. I went in in October to have the part installed and...it was the wrong part. It did not come in until January, during which they made no attempts to update me on the status. A few hours after I dropped my car off on a January Wednesday to have the part replaced, I got a text from the service advisor asking if they could keep it overnight because they found another something or other was torn and the new part wouldn't be in until the next morning. I told her that was fine. The following afternoon (Thursday) I got a text from the service advisor that when she did her inspection after the repair she found they had inadvertently unplugged the driver's side window and asked if they could keep it overnight, as it would require a few hours the next day to get into the console. To her credit, she arranged for a complimentary rental car. I was assured the car would be ready the following day. The following day, I reached out to the service advisor to confirm whether my car would be ready as I was assured it would be, and got no response. A couple hours later, I called in and spoke to a receptionist, who advised me to reach out again. I did and got no response. A couple hours later I called again, and the receptionist checked and the service advisor was out that day, and for some reason NO ONE can tell me what is going on with my car. I want to make it clear that I have no problem with her being out. In fact, I applaud a work life balance, and I do not fault her at all. But the fact that NO ONE else could help me is COMPLETELY UNACCEPTABLE. My car was ready the next day. I couldn't get out of that place fast enough, and I cannot wait to never go back again. Run, don't walk, away from this place. More
by bjaeger1092
Employees Worked With
Jocelyn
January 30, 2024
I feel comfortable when I leave my car, to them to take care my car. care my car. More
by Kyli
Employees Worked With
January 27, 2024
Wonderful service experience with Rande! Couldn’t have been happier with the service, communication, timeliness, and superb customer service. He even got out there and put my donut on himsel Couldn’t have been happier with the service, communication, timeliness, and superb customer service. He even got out there and put my donut on himself so I could leave when I needed to! 10/10 🌟🌟🌟🌟🌟 More
by christinenuclo
Employees Worked With
January 25, 2024
Excellent service from Arlington Toyota and Mike Sandelin, a a truly professional service advisor!! HIGHLY RECOMMEND and will be back!!! Sandelin, a a truly professional service advisor!! HIGHLY RECOMMEND and will be back!!! More
by miller
Employees Worked With
January 22, 2024
Arlington Toyota has always done my service and also where I go for parts . Everyone is always courteous. Rande is always my service guy and is top notch! where I go for parts . Everyone is always courteous. Rande is always my service guy and is top notch! More
by john harris
Employees Worked With
January 20, 2024
Over the past twenty years I’ve and serviced seven Toyota vehicles at Arlington Toyota. Great service department. vehicles at Arlington Toyota. Great service department. More
by Frank@hamiltonmbre.com
Employees Worked With
January 15, 2024
Pretty quick but said they’d do the complimentary car wash and didn’t. Also I have a strange grease mark on my passenger side dash that I can’t wipe off. It’s where a speaker is. (Not the smooth part of wash and didn’t. Also I have a strange grease mark on my passenger side dash that I can’t wipe off. It’s where a speaker is. (Not the smooth part of dash) More
by lilkim4life69
Employees Worked With
Abe
