Arlington Toyota - Service Center

Great service experience I had an appointment to have all the 100,000 mile service performed on my Camry Hybrid, brakes checked, and a new dash installed. Mike Sandelin took I had an appointment to have all the 100,000 mile service performed on my Camry Hybrid, brakes checked, and a new dash installed. Mike Sandelin took care of everything and the entire experience was perfect. I had a car rented and was in and out of the dealership within 15 minutes and Mike agreed to call me and let me know of anything they found. I expected to need new brakes and was happy to find out I didn't (these hybrids are GREAT on breaks). They did recommend an alignment which I added, and still left at the end of the day spending far less than I expected. The end of day pickup also took 15 minutes to turn in the rental, pay my bill, talk with Mike about my car and pay the bill. Even though they were busy, every aspect of the transaction was fast and appropriate. It was a smooth transaction at a very reasonable price and I'm very happy with the experience and care! More

Body Shop Service I would like to recommend the Body Shop at your facility. I recently brought my car in for an estimate on damage from a minor accident. When I calle I would like to recommend the Body Shop at your facility. I recently brought my car in for an estimate on damage from a minor accident. When I called for an appointment, the receptionist said "Come on in", which I did. I was promptly seen by Charlotte Myers, who called Brian Santos for an estimate, which he gave and asked if I could leave it to begin the repair. I did that, and was given daily updates by phone and e-mail on the progress of the repairs by Christine Rutland, one of the advisors. Within 3 work days, my car was ready. You could not tell where the repair was done, the paint matched perfectly, and the car looked great, both inside and out. I couldn't have asked for better service. More

Service with no smile I have contacted your Arlington Toyota service center 5 times about this problem. I took my 2007 tundra in for the air induction unit. This part was u I have contacted your Arlington Toyota service center 5 times about this problem. I took my 2007 tundra in for the air induction unit. This part was under warranty and was replaced. My truck was given back to me with a new problem. It was making a loud ticking sound. I told the service person I did not want to take my truck in that condition. I was told there was nothing they could do. I drove off and all my lights came on ( engine- traction) . Once I got home the truck would not turn on. I asked a local shop to check my error codes. I had miss fires, i took the truck back once it would start. The service manager told me it would be $1600 just to look at. I was angry at the idea of having to pay for what your shop did . I didn't have the funds so I had to take the truck home. I have called the management, customers relations, even the district manager and have gotten nowhere. I finally did some research and began to work on my truck myself. First discovered there was a nut missing and a screw missing. Once I got down to the piston. I found the screw. This has been a shock that this could happen. I am not certified but could discover the problem and . I will be contacting the better business Bureau. This is by far the worse experience ever. More

Spectacular The best service I could ever have. Nice, clean, fast. Jerome was one of the most helpful person I made I got first brand new Toyota corolla. Thank y The best service I could ever have. Nice, clean, fast. Jerome was one of the most helpful person I made I got first brand new Toyota corolla. Thank you J.rhone. I guarantee excellence. More

Oil change I have purchase 3 cars thru this dealer ship & recommended it to others which have purchased. My issue is with service. The person greeting me was un I have purchase 3 cars thru this dealer ship & recommended it to others which have purchased. My issue is with service. The person greeting me was un professional and rude because I did not wish to purchase more than the oil change I came in for. Once the truck was serviced - now I have brake issues and would I like to pay $400 for new brakes. I said not today. well driving away from the dealer ship the brakes did not seem to work as well as they did when I went in. There own paper work states the front brake wear would put it in the "Yellow" but on a different part of the paperwork it is "Red". They can not get it straight. This is the second time on a different car that something similar has happened. After being a customer of over 10 years - I will not be coming back. More

Great service from a class service manager - Mike is the best. When we work with him we feel that we get excellent service at a reasonable price - he looks out for his customers. He goes beyond satisfying t best. When we work with him we feel that we get excellent service at a reasonable price - he looks out for his customers. He goes beyond satisfying the customer and does nothing short of delighting the customer. More

As usual Mike goes above and beyond to make sure that my vehicle is well maintained and that I am satisfied with the Service Dept. vehicle is well maintained and that I am satisfied with the Service Dept. More

I really like Arlington Toyota. The service is great and my Service Consultant, Mike Sandelin is the best. He always explains exactly what is needed and why. I know he will only recommend service that is my Service Consultant, Mike Sandelin is the best. He always explains exactly what is needed and why. I know he will only recommend service that is actually needed. I trust him completely. He is the one of the main reasons I keep coming back to Arlington Toyota for service. My car isn't under warranty so I could go anywhere. As long as Mike is there I will return!!!! More

The service was good and the prices were ok.. The salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great experience with Tiyanna. She was very helpful as well as concerned. We need more people in the working sociecty like her. Thanks, Claudia C. More

I live in Fernandina Beach, some 40 miles away. This I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally, I just picked Arlington because it was relatively easy to get to, but was soon won over by the quality of service and friendliness. For instance, my first oil change ran overtime (they guarantee 30 minutes). I was not charged. On my last one, I was told that front brakes were getting low. I thought I heard noises, so I brought the car in. They said brakes were still good; no charge. This is an honest dealership. From the beginning, I have gone to Mike Needham for all work, and he has turned into a good friend. Wherever possible, he has steered me to work that was needed and not just "recommended." I have a stepson, living in Daytona, who has some mental disabilities and is distrustful of everyone. I introduced him to Mike and he was instantly won over by the patience and offer of help that was extended. You can't put a price on that. No one wants to pay for expensive upkeep or repairs, but if it must be done, at least one should get value for money and the feeling that it was necessary. I get that from Mike. More