Aschenbach Ford - Service Center

The lady that waited on me was polite and explained everything to me. That is all I have to say.. everything to me. That is all I have to say.. More

This dealership does not give customers a warm and friendly feeling when I walk in. I insure two Ford dealerships in Pennsylvania, and they knock the socks off every time I need service done at eithe friendly feeling when I walk in. I insure two Ford dealerships in Pennsylvania, and they knock the socks off every time I need service done at either of then. I feel like I am pulling teeth when requesting service here. Not to mention, when they informed I needed front brake rotors and they told me they needed to order them. I found this to be odd. Why wouldn't they have a common item like this nine stock. I will be gojng to my insured dealerships in Pennsylvania from now on, even though my company headquarters are in Wytheville. By the way, locals aren't impressed either from what I have been told. Huff Ford was well liked, Ashenbach...not so much. More

sales mgr verbally quoted me a price, but denied the quoted price. also was "promised a better trade in value than other dealers, but theirs was worse/less than anywhere else quoted price. also was "promised a better trade in value than other dealers, but theirs was worse/less than anywhere else More

Not only took care of the problem for which I had the appointment, but fixed another one for which I thought I'd have to schedule a later appointment. appointment, but fixed another one for which I thought I'd have to schedule a later appointment. More

Quickly fit me in. However don’t book online it is not accurate. They pick vehicle up and drop back off at my work. However don’t book online it is not accurate. They pick vehicle up and drop back off at my work. More

Greg was very helpful and offered to accommodate my work schedule and offered to deliver my vehicle. After coming to a new area finding a dealer to work with is important and they check the box for being ab schedule and offered to deliver my vehicle. After coming to a new area finding a dealer to work with is important and they check the box for being about me. More

Everyone was fair, friendly and honest. I enjoyed working with Robert and the rest of the guys that were involved to get the deal done. I enjoyed working with Robert and the rest of the guys that were involved to get the deal done. More

I’ve been trying to get my car fixed since I bought it in February 2023, it’s tire pressure sensor on the drivers tire needed to be replaced, and a paint touch up, well the following Monday after we got my c February 2023, it’s tire pressure sensor on the drivers tire needed to be replaced, and a paint touch up, well the following Monday after we got my car we scheduled an appointment to get that fixed and told them we had to have it back before my husband went into work because he is a night shift, well when I called at 2pm to ask if it was ready the guy told me it was finished and I could come get it, when we arrived they did absolutely nothing to it and told us they could keep my car to research the issue when we told them what it was. After that we have called and called, emailed and texted, even showed up to try and get them to fix it, every time we was told we would have to speak with a manger since it’s a on going issue and everytime they said “we will call you back when we get this resolved” and never did. So for 10 months, we tried getting my car fixed, the past 2 months I needed an oil change, so we were trying to add that, eventually I said “if I can just get the oil change the other stuff can wait” and we never heard back so we showed up and finally got an appointment made. Take my car told him what it was showing when the tire pressure thing would come up it said “tire pressure monitor system” and it was the driver side. When we go to get my car the guy said “my tires were just low”, we have filled my cars tires up several times and it never fixed it, if my tires were low why wouldn’t it say “tire pressure low” not the system. So the no it all mechanic told me that it was just low: when this thing comes on constantly all the time, every since we’ve bought it. Mainly when I’m at a high speed like the interstate or when it’s raining, a day after my appointment when they supposedly found the issue, it came on and has been coming off and on, WHILE my tires have air. Such a joke of a place. More

Had appointment. It was 35 minute over appointment time before my vehicle was taken back.Total of 2 hrs for oil change/tire rotation/inspection. Staff was friendly. P It was 35 minute over appointment time before my vehicle was taken back.Total of 2 hrs for oil change/tire rotation/inspection. Staff was friendly. People were. out sick is what I was told. More

Courteous service, good follow-up. Colin found a car for us that was ideal for our needs. Only things still pending are state license plates (dealer's tags expire Oct. 29) and some pos Colin found a car for us that was ideal for our needs. Only things still pending are state license plates (dealer's tags expire Oct. 29) and some possible work to alleviate a ding in the windshield. More