My Review Of Atlantic Chrysler Jeep Dodge Ram:
For starters, I work in the service industry, I am never one to go out of my way to "review" or share my horror story when it comes to BAD customer service. I like to make mention of good situations, and reward those who deserve it. Unfortunately, today, that won't be the case. I have NEVER been so displeased and taken back by the lack of competence and professionalism, as I have over the last month+ dealing with this dealership. In July I leased my FIRST EVER brand new vehicle, a 2013 4-door Jeep Wrangler from this location. I will say that they did beat the competitors price wise, not by much, but enough to make a difference in my eyes. My sales rep was far from the best, but I was too excited to take concern. We looked at one jeep, which seemed to be okay, priced it out, price worked.. then I found out it had roll down windows .. I wanted power. To some this may be a small issue that can be over looked, but not for me, what can I say, I am picky. My rep turned to me with a little attitude and said "really, roll down windows is REALLY a deal breaker for you?".... yes, sir, yes it is... and last I checked I am the one making the payments, so I think I have the right to determine whats a deal breaker and whats not. I bit my tongue. Next day I had my truck ... I was ESTATIC!!! My dream car was finally mine!!! Not so much anymore. 3 months, 3,000 miles... time for a oil change. I make the appointment. Saturday 9:30. We arrive at 9:10, truck goes right in. Awesome. .. 3 1/2 hours later... my trucks finally done. I grew up in a repair shop, never did I see a oil change take that long...still, I bit my tongue. We get on the road, only to find out that the shop never latched 1 side of the hood down... that was a scary moment. Thank GOD no damage was done, surprisingly. We caught it just before it would have been too late. I called, I make them aware...but kept it civil. Go to drive the truck the following weekend (Its parked during the week) .. check engine lights on, trucks not shifting gears, and there is a weird smell coming from the front end. Keep in mind that prior to the oil change, this truck like a champ and I had NOTHING but good things to say about its performance. Had to take Monday off from work and bring the truck to the shop.. they put me in a rental from enterprise, because they had no loaners. Fine. 3 hours later I get a call that I have to bring the rental back and get into a loaner... I dont live local, this is a major inconvenience, but I do what I have to do. Monday im told it needs a torque converter. Pretty soon, considering its BRAND NEW, for such a serious issue, but what can I do. Tuesday.. I hear nothing. Wednesday... nothing. Thursday I have to make the call to find out what the heck is going on with my truck. Needed another part, should be done tomorrow. I cant get there Friday... not a problem come Saturday. Great. No word Friday, no word Saturday. I call Saturday and the "skeleton" crew knows nothing about my truck... good thing I didnt go to get it. Monday I call. They tell me ANOTHER part is on order... nice to know. I express my concerns about the lack of communication, they apologize. Truck should be ready the next day (Tuesday).. its not. FINALLY, I pick it up on Thursday. All seems well. Drive it 150 miles or so and on sunday morning.... you guessed it! Check engine light, not shifting, same smell and now, its got a HORRIBLE whinning/buzzing noise to boot. On the way to bring it back to the shop Monday morning, the truck decides it wants to COMPLETELY stop shifting and responding to the gas pedal, mid left turn onto a extremely busy main road with a 45 mph speed. Imagine how that almost played out for me. I finally make it to the shop (keep in mind since ive been having this issue, ive only been getting 12 miles to the gallon as opposed to the 23 i should and used to be getting on the highway... hello $$$) ... I pull up, forman comes out to take a road test with me... We get in the car after it sat for all of five minutes, and the check engine lights off and its running fine. Go figure. They scan it to pull up the record, it shows there was infact a code. They do an "initialization" which clears and resets the computer, from what i gather... which I was told should have taken care of the issue. We agree that they will still keep the car to drive It and make sure theres no additional problems. They put over 200 miles on it... nothing. Runs perfect. We pick it up on Friday. Put about 40 miles on it... and guess whats back as of Saturday morning!!! Now, I have had ENOUGH. It has cost me over $300 in gas back and forth to the delearship, not to mention the gas in the loaner, and the money I lost having to take off work to deal with this HEADACHE. I dont feel safe driving this truck anymore. I want OUT. You bet I called that dealership and I was HEATED. I was loud and stern, like I believe I have the right to be. I deal with the person who was the manager when I first got the truck, who ironically is now just a salesperson (oh, and the salesperson I dealt with originally, ironically doesnt work there anymore. Brothers may I add.) Im livid. Wouldn't you be? He says hell talk to the GM and promises a call back from him or the GM directly that day. In the meantime, my boyfriend brings the truck BACK to the shop for the 3rd time. He speaks to the manager turned sales rep AND the salesperson who didnt work there anymore, but as of today, apparently does again. They proceed to tell my boyfriend that they "aren't the ones who fixed the car" and the re-hire proceeds to roll his eyes as my boyfriend speaks and addresses our concerns and requests to be taken out of this truck and either be put in a new WORKING truck, or have our downpayment returned so we can take our money elsewhere to a dealership that deserves business (ps. The eye roller is the same one who had a problem with my roll down window deal breaker, may I add) Here it is 12:15am Sunday morning. Think I have been calked back... nope. Cant wait to see what Monday brings. Hope sharing this long headache of a disaster encorages you to think twice. Ps if no stars was an option. Theyd have that from me.
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