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Empire Chrysler Jeep Dodge Ram - Service Center

West Islip, NY

4.9
351 Reviews
Call Service Center (631) 422-0123

351 Reviews of Empire Chrysler Jeep Dodge Ram - Service Center

Sort by
April 26, 2024

Nothing but complete professionalism on Jim Ingrassia and everyone I encountered at Empire..!!! 1000%.! Would not hesitate to use their service again. More

by Brendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
Report | Print
Apr 26, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Brendan, thank you so much for your positive review! We are delighted that Jim and the team provided you with the A+ service that you deserve. It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
April 21, 2024

Joe Deguire He got my ram fixed ,I had remote issues. Also he said it would be take over a week to get parts. After dropping off ram he called me the next day and had all parts. And I had it back that da More

by stillman430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Coyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We are grateful for you leaving Joe this wonderful review! We are thrilled to hear that Joe took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he got you home and back to the dealership. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
April 12, 2024

I was well taken care of by Joe at front desk. He made sure to get job done and get me out the door. More

by lott5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pasquariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kambiz Naderi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ospina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review! We are glad that Joe took great care of you and made your experience with us as smooth as possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
April 12, 2024

Wonderful staff, slow on delivery of parts, tried hard to accommodate me. My salesman kept me informed. More

by Macb11231@gmail.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John LaFrancesca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Dequire
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Apr 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Providing immaculate and quality service is so important to us here at Empire Chrysler Jeep Dodge Ram of West Islip and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were wonderful and kept you informed. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

Helpful
April 11, 2024

Joseph Deguir was super helpful in getting my truck fixed in a reasonable amount of time. Very professional honest and clean dealership. More

by CmarinoTRX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguire
Report | Print
Apr 11, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review! We are happy to hear that Joseph got your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
April 11, 2024

I LIVE 50 MILES AWAY AND CONTINUE TO USE EMPIRE FOR SERVICE. THEY ARE COURTEOUS AND THE WORK QUICKLY DONE. EXCELLENT SERVICE. BRAVO! More

by Salnypd9825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAYDA
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Apr 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your excellent review! It is an honor to have your confidence and loyalty, and we will certainly continue to provide you with the same 5-star service in your visits to come! Safe travels.

Apr 14, 2024 -

Salnypd9825 responded

EXCELLENT SERVICE. COURTEOUS, PROMPT, ATTENTION TO DETAIL.

Apr 14, 2024 -

Salnypd9825 responded

EXCELLENT SERVICE. EVERYONE IS FRIENDLY AND HELPFUL. ATTENTION TO DETAIL KEEP UP THE GOOD WORK.

Apr 14, 2024 -

Salnypd9825 responded

DONT KNOW WHAT YOUR PROBLEM WITH THISIS. I HAVE ENETERED AND RENTERED FAVORABLE COOMENTS 3 TIMES AND MESSAGE KEEPS COMING BACK.

Helpful
April 09, 2024

Great customer service , to there customer and they appreciate you and take their time with you More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lamberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Lenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Schnettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Losco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pasquariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kambiz Naderi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John LaFrancesca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ospina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We greatly appreciate you taking the time to leave us this 5-star rating, Kay! We are happy to hear that our team provided you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to let us know.

Helpful
April 09, 2024

Service advisors are always courteous & helpful. If vehicle drop off is necessary, in most instances work will be completed same day. can expect a phone explaining any repairs that may be required. More

by Mful
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sebor
Report | Print
Apr 10, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
April 06, 2024

It was great dealing with them, James the service writer was great so helpful. Kept me updated of the progress of my service the two days the truck was there More

by nyhunter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Apr 08, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for sharing your positive experience with us! We are so glad that James took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
April 04, 2024

Joe Deguire from the service department has helped me every time that I came in for service . He has always been very polite and helpful. Thank you Joe. More

by Zman11556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguire in service department
Report | Print
Apr 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving this 5-star review! We are happy to hear that Joe was so helpful and informative throughout your visit. We appreciate your business. Please do not hesitate to let us know if there is anything more we can do!

Helpful
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