Atlantic Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Atlantic Subaru:
This dealer promissed that the late model used BMW that I purchased for my son would come with at least two keys and an owners manual. As simple as this seems it was very important to me and a deal breaker since I made it clear that I did not want the car without this. I had already had a bad experience with a foreign car in the past where a valet lost my one and only key and I ended up being without the car for a week. I did not want to go thru that again. After repeated promisses from salesperson, F&I person and eventually the office receptionist that the key and manual was forthcoming I was finally told that they did not have another key or manual and I was on my own. I called tghe Sales Manager Mike who became arrogant and referred me to the paperwork that we had signed. I tried to explain to him that this was no way to treat a new customer and that tghey should order the extra key and manual from the factory if they did not have it. The sales manager told me that I would have to come back to the dealership to discuss this since they did not accept responsibility for thes items even though promissed first by saleman 'Sean' then by F&I person (Nick I think) and then by Mary. I told salemanager Mike that I was leaving for Florida in the morning and would not be back to the Cape untill the Spring since I am a Summer resident. He said " have a nice trip we will still be here in the Spring". He said this in a somewhat cocky arrogant attitude. This dealers customer service is the worst I have ever experienced. I buy at least one new car a year and usually at least two more used ones for family or employees. After purchasing hundreds of cars over a quarter of a century I have never had a problem that would bring me to the point of writing a review of any kind. This is the first and only review I have ever written about a car dealer but felt it had to be done. Buyer beware.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Atlantic Subaru:
Car was returned with damage they denied creating. This, after 2 trips for the same problem--and then a week later I discovered it still was not fixed!!!! A second problem also took two trips to fix. While they provided me with loaner for which I was very grateful, it still took an hour of my time each trip I made: 4 hours of travel time for 2 problems, and that doesn't count waiting room time to diagnose problem.

Went there because of a friend, who no longer works there. Ceretainly would not go back nor would I recommend them.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Atlantic Subaru:
I'd say stay away from this dealership as these guys are sharks!!

I went in to look at a new Lagacy and then we started talking numbers. I told them I could not buy a car until I received my bonus. They said I should leave a $1000 refundable deposit on the car which I again stressed I could not buy until I received my bonus from work.

As it turned out I not only didn't receive my bonus but I also got laid-off. I called and told them I'd lost my job and could not buy the vehicle. I've been trying now for 4 weeks to get my deposit back and they simply keep sending me from one person to another. These guys have no ethics to be ripping off someone whom recently lost their job.

Stay Away!!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Atlantic Subaru:
I visited this dealership a little while back looking for a vehicle I spotted online. When I arived I dealt with a gentleman who was very friendly at first. I cant remember his name though, but half way through me looking at the vehicle I was handed over to Mr. Ralph Larkin. He was friendly at the time. Part of the final agreement was that they would order me a replacement center arm rest/console because the one in the vehicle had a major crack. He said since I lived so far away that I could either come back and have the part replaced when I was in the area next or that they could ship the part to me and have it put in myself. I agreed to have it shipped to my home. After aprox 2 weeks it still hadnt shown up, i called a few times after that looking for Ralph but he was either out for the day or to busy to take my call. The day I finally got in touch with him he asked me "well why did you wait so long to call about this? Im going to have to talk to my boss and call you back..." he never called........

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