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Audi Asheville - Service Center

4.8

125 Lifetime Service Reviews

621 Brevard Rd, Asheville, North Carolina 28806

125 Reviews of Audi Asheville - Service Center

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August 28, 2017

"Should have known better"

- TONYSIM

After dealing with their incompetent service dept for 2 years (never fixed an issue on the first attempt. Audi tech rep needed to fix a squeaky steering wheel and 3 attempts at fixing a backup camera with no success) we made the mind boggling decision to buy another car from them. The sale went great. Our salesperson was wonderful to deal with....and that's where it all ended. Less than 2 months and 800 miles, the car developed a concerning noise from under the right rear. We called to schedule an appointment, only to be told that we would have to wait 6 weeks to get in. 70K on a car that's less that 2 months old and we'll see you in 6 weeks. Attempting to reach the GM to voice my concern and get the situation expedited resulted in the most unprofessional response from who I can only assume was a receptionist. Repeated calls on my part were ignored (I was told they would be) and dumped into voicemail. Apparently, repeated calls to a dealership to try to resolve an issue makes the receptionist feel threatened and resulted in the police being called. I guess they never had an upset customer. I finally received a call from my sales rep...who is awesome... which I guess resulted in the GM finally contacting me. Unfortunately, I could not call him back because the receptionist...who apparently runs the place...blocked my number. My wife managed to call from home. Their solution...drop the car off and if we have time...we'll get to it.....Really?? So thank you Scott Allen (general manager) , for leading what has to be the most dysfunctional and unprofessional dealership I have ever dealt with...your sales dept deserves better. Just as an aside... called Greenville Audi. They don't know me from Adam. Got me in in 2 days with a loner.

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Recommend Dealer
No
Employees Worked With
Other Employees : scott allen,
August 28, 2017

"Service manager is excellent"

- Kevin

Quick efficient and accurately diagnosed the problem. We got a loaner car while repairs were made. Douglas urban is simply the best, he is the reason we use your dealership.

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Recommend Dealer
Yes
Employees Worked With
Douglas Urban
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2017

"No time for regular repairs due to recalls"

- Dora2719

This dealership has a scheduling problem. They have so many Takata airbag recalls that they are unable to schedule regular service and/or repairs for more than thirty days out. My air conditioning wasn't working and the first service appointment available was for the middle of September. They suggested that I contact Audi of Greenville. I called Audi of Greenville late on a Friday afternoon and they were able to get me in on the following Monday at 1:00 in the afternoon. That kind of treatment will make me consider using them for service even though they are quite a distance from Asheville.

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Recommend Dealer
No
Employees Worked With
Charlie Schieren
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 11, 2017

"Attention to detail!"

- RANDYJRAGSDALE

From the time you make the appointment to the time you pick your vehicle up from a service, everything is explained and taken care of in a timely fashion. This is the most professional group of people you will meet.

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Recommend Dealer
Yes
Employees Worked With
Douglas Urban
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 22, 2017 -

Audi Asheville responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it!

June 28, 2017

"Mixed Bag"

- ljaynavl

The folks are very pleasant. The facility is spotless and pleasing. On the other hand, this is the fourth visit for a persistent rattle that is coming from the sunroof. I am understanding and know that sometimes these things take more than one visit. I am less than pleased to have had to return so often though. I was provided a loaner, which was essential.

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Recommend Dealer
Yes
Employees Worked With
Brittany Courtney
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Zac Elkins
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Douglas Urban
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 22, 2017 -

Audi Asheville responded

Thank you for taking the time to write your review, we are truly sorry we were unable to resolve your rattling issue in a more timely manner. Despite our dealership’s commitment to accommodate customer needs and request as much as possible, we are not perfect and sometimes need the vehicle to return to track down an issue. We take pride in our customer service and hope that despite having to return to resolve your concern, that you will come back to Audi Asheville for your future maintenance needs.

June 27, 2017

"Competence which requires patience "

- DWILLIS0

My experience with this dealership has been good overall. They are very pleasant and seem to perform their services well,but they can be very slow. A simple oil change/service was more than 3 hours(with an appointment). The manager without prompting excused the charge.

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Recommend Dealer
Yes
Employees Worked With
Jul 22, 2017 -

Audi Asheville responded

We thank you for your business. Each of our customers is a valued part of our operation. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected.

June 26, 2017

"Accommodating, thorough, proffessional"

- MAURAMONTAGUE

Always bring my A 6 TDI in for a wash at my convenience. Always enjoy chatting with the service and sales personell. You have friendly, courteous, staff. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Andrew Kirchmeyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Don Oakes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 22, 2017 -

Audi Asheville responded

On behalf of the Audi Asheville team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to servicing your Audi A6 again in the future.

June 16, 2017

"Excellent body work repairs could not be happier "

- DRMCCOURT

Douglas did a fantastic job taking care of a couple of small repairs on my new Audi. Love working with Douglas. Douglas also recommended the Q3 for my wife and she is trilled with the car

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Recommend Dealer
Yes
Employees Worked With
Douglas Urban
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 22, 2017 -

Audi Asheville responded

On behalf of the Audi Asheville team, we thank you for allowing us to earn your business. We appreciate you sharing your experiences with us and others and we look forward to assisting you in the future.

June 13, 2017

"The rings of excellence."

- FREDWESCOE

I have visited the dealership twice for .for warrantee work. Each visit was impressive from the service personel's responsiveness when I arrived. The entire visit reads much as the Boy Scout pledge. Courtious, informative, smiling, explaining what service was going to be completed, what problems did I have with the car, "May we wash your car when we complete our work?". The cleanliness of the service areas, the parts department and the sales floor. Just outstanding experiences. I am pleased to say i have owned a number of Audis over the years and will continue to own them. The experience superiorat the dealership when I call or visit matches the outstanding automobiles produced by the 4 rings. I proudly talk about my A6 whenever I get the chance as well as the service I receive.

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Recommend Dealer
Yes
Employees Worked With
The car was purchased at another Audi dealership.
Jul 22, 2017 -

Audi Asheville responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Audi Asheville with only the best there is to offer. It’s so nice to hear that everyone helped to make your experiences so positive.

Jul 22, 2017 -

Audi Asheville responded

On behalf of the Audi Asheville team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to assisting you in the future.

June 11, 2017

"Can't get much better"

- Simmy

We've brought our Audi here for service on multiple occasions and its always a pleasure dealing with Douglas and Zac in the service dept. They're courteous, professional, knowledgeable and all around nice guys, and the work has always been competed on time, as promised.

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Recommend Dealer
Yes
Employees Worked With
Zac Elkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Douglas Urban
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 22, 2017 -

Audi Asheville responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Audi Asheville with only the best there is to offer. It’s so nice to hear that Zac and Douglas helped to make your experience such a positive one.

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