Audi Burlington

I stopped in with my 2002 Audi A4 for a recall. It was my first time at this dealership, and I have to say that the level of prof. and customer service were unmatched by any of the other dealers I have been first time at this dealership, and I have to say that the level of prof. and customer service were unmatched by any of the other dealers I have been to. The attention to detail and the fact that they do a complementary inspection with every service (even a recall) is amazing.I will highly recommend this dealer to all of my friends and family, and will definitely be back. More

I have bought and serviced my last 2 S4 at Audi Burlington. The staff has always been professional and attentive. The service department has been great, especially since the new location. I am able Burlington. The staff has always been professional and attentive. The service department has been great, especially since the new location. I am able to get in and out quicky and the loaner car is always available when I get there. I have recommended both friends and family to Audi Burlington. More

Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Servi Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. More

The service department at Audi of Burlington couldn't be more customer service oriented. I found all of the team members extremely professional, friendly and accommodating. The service area is very clean a more customer service oriented. I found all of the team members extremely professional, friendly and accommodating. The service area is very clean and comfortable. Most of all, they were able to diagnose the issue with my car-which made me VERY happy. More

I've given an excellent rating because my husband and I are happily entering our 4th yr with the Burlington Audi Service Dept. They take customer service to the next level. Though I don't recall interactin are happily entering our 4th yr with the Burlington Audi Service Dept. They take customer service to the next level. Though I don't recall interacting with Adam prior to this recent visit, he treated me as if I was a familiar face and fully explained what service work was being done, and how, in a most efficient and friendly manner. I know my new A6 will be in great hands! More

The Herb Chambers team helped me getting a convenient service appointment set up, and also performed other (warrantied) services on my vehicle proactively for me, so that I could avoid taking multiple tr service appointment set up, and also performed other (warrantied) services on my vehicle proactively for me, so that I could avoid taking multiple trips to the dealership. Even thoguh there is another Audi dealership in the town I live in, I chose to drive over an hour (when I am in the area for work) to go to Herb Chambers. Great team here! More

I test drove a certified A4 cabriolet at this dealership on a weekend afternoon. I saw the car on the Autotrader/Herb Chambers website and drove over an hour to the dealership after making an appointment o on a weekend afternoon. I saw the car on the Autotrader/Herb Chambers website and drove over an hour to the dealership after making an appointment over the phone. The salesperson I met was very friendly, showed me the car I was looking for, explained all the features and took me for a test drive. Before driving the car, the salesperson explained the prices on the website were firm "SMART" pricing which priced the vehicle about $2K above comparably equipped certified Audis A4 cabriolets in the area. I hadn't seen this on the website but I took the drive anyway to experience the car and give him a chance, especially since I'd driven so far and given up my afternoon. They were able to negotiate on the trade-in but this still left the price of the vehicle too high compared to other available cars with more features. There offer on the trade-in was also not any better than what I'd received at other dealerships. Both the salesperson and the sales manager worked hard but we were unable to come to an agreement. Unfortunately, a week later I discovered an email in my junk email folder with an offer to reduce the price of the car another $500 or so. By that time I'd already purchased another certified A4 cabriolet that I consider a much better value (price vs. mileage/options) another dealership. I found it dissapointing that the "SMART" pricing was so much higher than comparable vehicles and that I didn't know about it until I had driven all the way to the dealership. The vehicle was clean and perfect but not any more clean and perfect than any other CPO A4 cabriolet I'd driven. Additionally, the other vehicles I saw online had more options than the car at Herb Chambers despite being priced around $2K less. It was probably my fault for not finding the details about "SMART" pricing before going to the dealership but I'd come to the vehicle listing directly from Autotrader.com. I went to the dealership to see the car assuming the price I'd seen on the internet would be negotiable like others. I'd also missed the $400 internet coupon but my salesperson was kind enough to mention and honor it anyway. Perhaps this information was available somewhere else on the Herb Chambers website but being only interested in the car listing and contact information I didn't see it. Overall, my experience with Herb Chambers on the sales side was good, especially with the people I dealt with there. Everyone was friendly, courteous and seemed to want my business. With the final price I left with, I didn't feel the vehicle was a good value given the options and pricing compared to all others that I'd driven/researched. Later, I didn't like that they decided to send me an email after I'd left the dealership with their lowest price instead of negotiating it while I was there. I would have much preferred coming to a conclusion in person especially since I didn't receive the message until much later due to it being filtered to my junk email folder. I'd already walked out the door disappointed. It would have gone much better and likely resulted in my being able to purchase the car if they'd earned my business at the dealership instead of relying on contacting me after the fact. More

I had many service appointments with Audi of Burlington and they are great. Recently i bought a used car with them and they made sure it was seemless. The guys in Sales and Service are awesome and ther and they are great. Recently i bought a used car with them and they made sure it was seemless. The guys in Sales and Service are awesome and there is a trust factor between the customer and employees More

I have purchased and leased new and used cars from this dealership for many years. I have never had a better experience in the buying/leasing/servicing of my car, than I have from this dealership. From t dealership for many years. I have never had a better experience in the buying/leasing/servicing of my car, than I have from this dealership. From the first visit to the dealership, to each and every service visit, this dealership excels from top to bottom. I have referred friends and family and all agree; this is a great operation with people who understand the business of people and their automobiles. I currently drive an RS4, and my wife drives a Q7. We are extremely happy with both, and the service department is accomodating with both appointments and loaners. More

Very attentive and friendly staff. The work is always done very well and the cars is clean when returned. There could be some improvement with the time it takes to do a simple oil change, but I'm sure so done very well and the cars is clean when returned. There could be some improvement with the time it takes to do a simple oil change, but I'm sure some very simple management steps can be taken to correct it. More