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32 Reviews of Audi Cary - Service Center
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March 16, 2021
Always provided excellent service and provided a loaner car til this appointment. Called to confirm appointment and to get loaner they were not able to do this for me. Which is inconvenient due to another car til this appointment. Called to confirm appointment and to get loaner they were not able to do this for me. Which is inconvenient due to another appointment in area during service time then to return back to work after hour drive. Service manager still would not provide a loaner after informing him of this. Very disappointed and will have to seek another place to have my Audi serviced. More
by Lorriempope
Employees Worked With
Derek McCord
Helpful January 08, 2021
Very disappointed in this dealerships service department. I travel a lot, have a Q7 TDI. Love it till they ruined it with the emissions fix. Have stopped at 8 different dealerships for adblue fill up and thi I travel a lot, have a Q7 TDI. Love it till they ruined it with the emissions fix. Have stopped at 8 different dealerships for adblue fill up and this is the only one that charged me. They charged $75 for 1 gallon that is around $14 at Walmart. Free at all other dealers. I asked for estimate and it was never given to me. Figured it would be at no cost when no estimate given. Was considering upgrading to new Q7 gas but certainly not from this dealship More
by deleidholt
Employees Worked With
Woman service department check-in person
September 24, 2020
Open communication, great people, and a good experience. I've taken my Audi here twice now for various services, they explain everything thoroughly, understand my quirks when it comes to how my car is treat I've taken my Audi here twice now for various services, they explain everything thoroughly, understand my quirks when it comes to how my car is treated, and are always polite. More
by livefast_ftw
Employees Worked With
Wayne, Marissa.
December 05, 2019
Cary leith audi service department schedules your service however doesn’t adhere to the schedule. They have no respect for the customers time. Took over an hour to replace one tire however doesn’t adhere to the schedule. They have no respect for the customers time. Took over an hour to replace one tire More
by Wayne
Employees Worked With
Derek McCord
September 09, 2019
Excellent service Johnnie Richards was extremely helpful and patient as he explained all of the options on my Audi. The service staff was also extremely helpful especia Johnnie Richards was extremely helpful and patient as he explained all of the options on my Audi. The service staff was also extremely helpful especially Derek McCord. Audi Customer More
by Audi Customer 111
Employees Worked With
April 24, 2019
SUPERB AUDI SERVICE EXPERIENCE KUDOS TO THE LEITH AUDI SIMONIZE SERVICE GROUP! WHEN THIS PROCESS WAS COMPLETED, MY AUDI Q5 LOOKED EVEN BETTER THAN WHEN I PURCHASED IT IN DECEMB KUDOS TO THE LEITH AUDI SIMONIZE SERVICE GROUP! WHEN THIS PROCESS WAS COMPLETED, MY AUDI Q5 LOOKED EVEN BETTER THAN WHEN I PURCHASED IT IN DECEMBER 2018 FROM AUDI SALES REPRESENTATIVE, JOHNNIE RICHARDS. ON MY BEHALF JOHNNIE COORDINATED SCHEDULING THIS PROCESS AND PROVIDING ME WITH A LOANER VEHICLE. FRANKLY, I COULD NOT BE MORE PLEASED WITH MY 2018 AUDI Q5, LEITH'S ENTIRE SERVICE DEPARTMENT, AND JOHNNIE RICHARDS. I LOOK FORWARD TO MY NEW 2020 AUDI Q5. SUSAN RAMMING More
by susan123
Employees Worked With
April 12, 2019
Assistance with cell phone pairing John, my sales associate was very effective in addressing my concerns. He actually offered suggestions that will no doubt enhance my experience with m John, my sales associate was very effective in addressing my concerns. He actually offered suggestions that will no doubt enhance my experience with my Q7. He should be considered a valuable asset to the dealership and brand! More
by Audi Q7
Employees Worked With
March 12, 2019
Customer service Michele Lukas, service advisor from Cary was my first contact with this dealership. Due to my situation I had to reschedule my appointment 3 times Mi Michele Lukas, service advisor from Cary was my first contact with this dealership. Due to my situation I had to reschedule my appointment 3 times Michele was do accommodating and professional. When I finally arrived for my service appointment she was fabulous, very professional and friendly. She set the tone of confidence in the Cary Dealership. In fact, I traded my 2014 Q5 for a 2019 that same day! More
by Charlie
Employees Worked With
Michele Lukas
June 23, 2018
Another outstanding experience This is our 13th Audi, 8 of which we have obtained from Audi Cary; certainly a testament to our satisfaction with Audi and the good people at Audi Car This is our 13th Audi, 8 of which we have obtained from Audi Cary; certainly a testament to our satisfaction with Audi and the good people at Audi Cary More
by ed/cindy
