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32 Reviews of Audi Cary - Service Center
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January 20, 2024
I've been to this dealership a few times to look for a new vehicle, but have never closed the deal. The last time I was there was for service as I needed a repair done. Unfortunately, what I needed repair new vehicle, but have never closed the deal. The last time I was there was for service as I needed a repair done. Unfortunately, what I needed repaired, they were unable to accomplish. They also insisted that I needed unrelated services performed in order to complete the repair. I never got an explanation on why those services were needed. Later when I went to pick up my car, I was told I had to pay for those services since they were provided, despite me saying I didn't want or need them. I will not be returning for any service-work. And I certainly won't be coming back looking for my next Audi. More
by patwoods713
Employees Worked With
AJ
Helpful April 20, 2023
We just moved to the area and had to get our Audi serviced. We came to Audi Cary. What outstanding service from start to finish! serviced. We came to Audi Cary. What outstanding service from start to finish! More
by Reqlopes67
Employees Worked With
Edie helped me is the service department
March 29, 2023
Absolutely the best dealership in NC! I took my car in for oil change service and was thinking about trading for a newer Q5. I had been talking with Eric and had test drove a car the la I took my car in for oil change service and was thinking about trading for a newer Q5. I had been talking with Eric and had test drove a car the last time I was in for service. Eric is so professional and courteous and really listens to you. Just a real pleasure to work with! More
by Tablett64
Employees Worked With
Other Employees :
The whole service department is top shelf!!
October 07, 2022
Service Department does not guarantee their work. I had an A6 worked on and the work the did caused additional issues with the car. Their inattention to detail caused further damage to the car and an I had an A6 worked on and the work the did caused additional issues with the car. Their inattention to detail caused further damage to the car and an additional $6000 in repairs. If you have an option, take your car to a different mechanic. Audi Cary NC is dishonest! More
by wxdude11
Employees Worked With
Justin Hager
September 21, 2022
Had a 9:00 “appointment” which required me to drive 1 1/2 hours to arrive on time to address a recall. When I returned to the dealership at 2;00 my car was sill in he parking lot untouched. Needless to say hours to arrive on time to address a recall. When I returned to the dealership at 2;00 my car was sill in he parking lot untouched. Needless to say I left and won’t be returning. More
by Al
Employees Worked With
Unsure of name
September 20, 2022
I love my ETRON electric car and it is going to be an experience getting to know it. THANK you very much for delivering it in time for my birthday. experience getting to know it. THANK you very much for delivering it in time for my birthday. More
by sgiles0
Employees Worked With
March 08, 2022
I bought the car from Audi Cary. First month I have seen an issue with breaks making buzzing noise when my car had around 1500 miles on it. On the second visit they were able to fix First month I have seen an issue with breaks making buzzing noise when my car had around 1500 miles on it. On the second visit they were able to fix the issue by replacing break pads and rotors. The second issue with transmission, on the first visit they said that they see the hard shift issue with the car but is working as designed by Audi. On the second visit. They acknowledged the issue that its still happening and service advisor said they got Audi involved in this. Then. My third visit for general maintenance low oil indicator came up 3 days after the service turned out to be one quart oil less in the vehicle. Fourth visit again on the same transmission issue. Had the vehicle with them for almost a week and a person who is not the one whom I handed over the keys to when I drop off my car. No proper explanation was given and requested the other person to have Mr. Wayne call me to talk about the issue which I dint receive. None of them are helpful. Audi blames dealership and dealership blames Audi. End of the day customers will see a big hole in the pocket made by Audi and its dealerships. More
by Sai Manoj
Employees Worked With
Wayne Fields
September 28, 2021
Eric was great in the whole process. I was in and out in 2 hours. He went over the car with me explained the functions and offered me to return for anything I may need to understand with the car. Audi Cary 2 hours. He went over the car with me explained the functions and offered me to return for anything I may need to understand with the car. Audi Cary is the best. I’ve purchased 3 cars from them and will only deal with them in the future. I came to the dealership for another reason other than buying a car, but left driving away in this beautiful S5!! Tops all around!!! More
by stevenmeyers.now
March 18, 2021
Very impressed with Wes Smith personally calling me to help get my Audi in to be serviced. He was very professional and made it simple. Thanks again, I'm a happy and satisfied customer. help get my Audi in to be serviced. He was very professional and made it simple. Thanks again, I'm a happy and satisfied customer. More
by Lorriempope
Employees Worked With
