Audi Central Houston- Service Center

Outstanding service Getting service at Audi Central was truly an outstanding experience. Driving into the dealership in the early morning, I was immediately greeted and c Getting service at Audi Central was truly an outstanding experience. Driving into the dealership in the early morning, I was immediately greeted and checked in, As I approached Jack Busche's desk, he welcomed me and got me situated in a loaner Q5. He explained the normal maintenance to be performed and service updates to be installed. Before leaving in the loaner, I stopped by the coffee bar and enjoyed fine coffee with a snack. Upon my return latter afternoon, I expeditiously checked in the loaner and proceeded to Jack's desk. He enthusiastically walked me through the work done and escorted me to my car and extended a warm "Happy Holidays" good bye. The wife and I are thoroughly enjoying our Q5 and I dare say that the service rendered by Jack and his support team was superb. More

Smooth First Service Process I appreciate that this dealership allows online appointment scheduling. Be sure to plan on two hours for the oil change service and complimentary car I appreciate that this dealership allows online appointment scheduling. Be sure to plan on two hours for the oil change service and complimentary car wash. The dealership does provide coffee, water, and snacks for those waiting on their cars. The waiting area is spacious and well kept. More

Service Experience fit for the Stars - 5 Stars The service process was fluid, connected, smoothly functioning and came with friendliness and great manners. I recommend buying and servicing your Aud The service process was fluid, connected, smoothly functioning and came with friendliness and great manners. I recommend buying and servicing your Audi with Audi Central Houston. 5 stars for Chri Corl. Dr. P. More

Excellent Service Department Audi Central Houston has an excellent service department. I would suggest calling a service advisor directly however. When I booked directly through Audi Central Houston has an excellent service department. I would suggest calling a service advisor directly however. When I booked directly through the service reservation line with someone it was always either misbooked or did not relay what I needed to do. I worked directly with James (an excellent service advisor who was on top of the service I needed as well as keeping me informed of the service progress). More

Outstanding Service I have had my Q5 serviced twice and i've had the pleasure to be assisted by Chris as my Service Advisor, he is very pleasant, professional, friendly, I have had my Q5 serviced twice and i've had the pleasure to be assisted by Chris as my Service Advisor, he is very pleasant, professional, friendly, gets the work done and stays in contact with me. He has exceeded my expectations for an advisor. I'm very pleased and would recommend Audi Central to anyone! More

I have dealt with Alberto as my Service Advisor twice now. I have had two very pleasant experiences with Alberto as my Service Advisor. He is friendly, gets the work done and stays in contact with me. He has I have had two very pleasant experiences with Alberto as my Service Advisor. He is friendly, gets the work done and stays in contact with me. He has exceeded my expectations for an advisor. I'm very pleased and would recommend Audi Central to anyone! More

New Tires and Performance Check 95K Basic Package I was very satisfied with the service provided they way I was treated very professional atmosphere was pleasant. Service up dates keeping me informed I was very satisfied with the service provided they way I was treated very professional atmosphere was pleasant. Service up dates keeping me informed were on time Maintenance check and repairs were completed with a courtesy Car wash. good job! More

Terrible service with Advisor Jack I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central… More