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Audi Concord

Concord, CA

4.8
80 Reviews

1945 Market Street

Concord, CA

94520

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80 Reviews of Audi Concord

May 07, 2024

Party is our service advisor and she always gives us great customer service and overall pleasant experience each time. More

by javiercardenas925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty H.
May 06, 2024

Professionally ran, efficient ,great customer service. Answered all questions. Will return again if needed thank you More

by djbechtold39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 06, 2024 -

Audi Concord responded

We're glad to know you had a great experience at Audi Concord! Our team is always here to provide efficient and professional service. We are here for any of your future needs!

April 28, 2024

Damon was very nice, very informative about letting me know exactly what service I needed More

by Jacquecruise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon Kent
Apr 29, 2024 -

Audi Concord responded

Jacque, it's great to know that Damon was able to provide you with an informative visit to Audi Concord! We are here for any of your future needs or questions!

April 27, 2024

Michael was professional, answered my questions and provided me with quality service. Thank you Michael More

by kenton003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Forney
Apr 29, 2024 -

Audi Concord responded

We're glad to know Michael provided you with top-notch service at Audi Concord. Thanks for taking the time to share your experience, we appreciate it!

April 23, 2024

Jacob was very helpful and accommodating. He explained in detailed the car warranty and the problem that needs to be done. Thank you ALL .Good Job.👏 More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Apr 23, 2024 -

Audi Concord responded

We're glad to know Jacob was able to assist you with your car needs at Audi Concord. We appreciate the positive feedback and will pass along your kind words!

April 05, 2024

This is my second experience with the dealer who’s only concerned about profit, even though he talks about the high-quality service. I took my car in for a windshield replacement, $5000 for a windshield re More

by jr
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Not the employees fault
Apr 17, 2024 -

Audi Concord responded

We're sorry to read about your experiences. We aim for transparency and fair pricing in all our services, so it's concerning that you've had these issues not once but twice. Your feedback is important to us as we continually strive to improve our customer service experience. Please reach out directly so we can discuss this further and work towards a resolution together. Thank you, Audi Concord Management Team - customercareteam@audiconcord.com

March 28, 2024

Both Jacob and his manager Scott were extremely helpful with my Audi service needs. They provided a loaner car and kept me informed of the status of my Audi repair work. The technician C. Navarro did an ou More

by Frank F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Marana, S. Hirayama and C. Navarro
Mar 28, 2024 -

Audi Concord responded

Frank, we're delighted to know that Jacob, Scott, and the rest of our team at Audi Concord were able to assist with your service needs. We appreciate you recommending us!

March 20, 2024

Best service I have ever experienced. Service area was clean, staff very professional, and the ongoing communication during the servicing was the best. More

by allen.dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Mar 20, 2024 -

Audi Concord responded

Allen, we're delighted to know you had a top-notch experience at Audi Concord! Our team always aims for professional service and clear communication. Thanks for the review, we appreciate it!

March 19, 2024

I noticed you did not post my review. Once again, I want to warn others about the rudeness and lack of knowledge of your staff in regard to a lease buy out of our 2021 Q5. I will never p More

by JD911JONES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
tim,john
Mar 28, 2024 -

Audi Concord responded

This feedback is hard to receive and we're sorry for any inconvenience caused. We always aim for a high level of customer service and it's clear we missed the mark here, especially with follow-up communication. We understand how frustrating this must have been for you and we sincerely apologize. If there are any outstanding concerns our team can address at this time, please reach out directly. Thank you, Audi Concord Management Team - customercareteam@audiconcord.com

March 19, 2024

Excellent customer service, wait time was short. Patty Marie was very friendly and super awesome. Thanks team Audi concord More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Marie
Mar 20, 2024 -

Audi Concord responded

Ali, we're delighted to know Patty and the team at Audi Concord provided you with excellent service. Thanks for your feedback!

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